Currys - Aberdeen Garthdee Reviews 

Assistant was very helpful

The guys were grate and and very professional and quick thanks for the great service

Very pleasant and helpful member of staff

I always find purchasing items from Curry's very straightforward and easy. Whether in store or online, the staff are always very helpful and I find their prices very competitive.

The sales assistant was very knowledgeable about the product.
I am registered as disabled, and she carried my purchase out to my car for me. She was very helpful.
🙂👍

Great service from the staff! Sujeesh was extremely helpful in finding exactly what we needed and made sure our time in the store and the whole purchase process went smoothly. He was friendly, attentive, and very professional. Really appreciated his help and excellent customer service. Highly recommended!

It was booked on line and a collection 1 hour later and it was a very efficient process

Perfect experience. Lots of useful, sensible accurate advice to help me make my most recent purchase. The staff were very helpful and talked me through the technical information that i was learning from them, in order to decide what computer equipment would suit my needs best. This branch, with its good public transport links and customer car park, is my go to retailer for buying brand new electrical equipment. Customers are always guaranteed accurate technical advice in this branch and it is obviously managed very well, with recruitment being a particular strength of the management. I like Currys as a business, partly because of the user friendly website and partly because their staff are knowledgable about the equipment.
Asda, the retail park neighbours, are apparently setting up a huge second hand division based in Dundee, which is thought to be planning to specialize in second hand electrical equipment. Currys will remain the number one in the uk retail parks for good quality new electrical equipment in my opinion.

No mention of your price match, noticed it on the receipt at home and got £130 refund, you should advise customers of this.

When spending over £900 a deduction of £130 makes a difference.

Easy to use website, good communication, easy pick up locally.
Good product price.

I found the support from the online team to be extremely helpful. They made finding and selecting the best product for my requirements easy and stress free.
The delivery/installation team were also very efficient, polite and helpful.

Belfast Forestside review: he person who served me helped me locate my item, brought it to the counter, and carried out for me. He was very helpful, the whole transaction and time in the shop worked well. Very happy with my purchase also. This was in Belfast Forestside not Aberdeen (unable to edit location now)

Really easy web site to order from. Prompt delivery to store to pick up. Great members of The team in store.

Very good service and never have a problem with curries
Please don't come in, that was rosey.Yes

Bought a new dryer from curry’s was excellent service
And the delivery was even better they went out of their way to unpack and install my item at no extra cost well done currys

Please strap in and brace yourselves.

I contacted Curry's Care and Repair service (the one with the 7 day repair or replace promise) on 20th August to organise repairs (under 5yr paid for warranties) to my washing machine and tumble dryer which developed separate faults within a few days of each other.

Curry's promptly organised Pacifica to visit my property the next day.

From this point the nightmare commenced. The fault with the washing machine that I fully explained to the engineer was it would run for about an hour before persistently tripping the RCD safety device on the fuse board. He conducted a resistance check on the machine & put it on a 15-minute wash which (unsurprisingly) did not result in the fault occurring.

He then said that because my fuse board was not fully up to date this meant the RCD tripping would trip multiple circuits. This was stating the obvious, as it would be to anyone with any knowledge of domestic electrics whatsoever. (I happen to have a Physics degree & HNC in electrical, mechanical & instrumentation but didn’t need to tap into that). He said he would submit a report to Pacifica.

He then moved onto the tumble dryer which was displaying a "check drain" message & an "empty water tank" message. I showed him the tank was empty (the machine drained via a drain line in any case) & the drain line which was clear. He then left.

I waited until 28th Aug & after hearing nothing I called Pacifica. At this point the nightmare went to DEFCON 3 level.
The Pacifica helpdesk person found my case and cheerfully advised me it had been closed on both machines as the engineer’s report stated the RCD was outdated & causing the fault. He advised me I would need to start the process again. I advised this was not acceptable to me & could I speak to a supervisor. I was transferred to the supervisor at which point we quickly went to DEFCON 4. She would not listen to me pointing out the RCD could not a credible reason for the washing machine tripping as it had not tripped it for 2 years using the machine before the fault or since it was now not in use, nor have a conversation on why the tumble dryer repair was cancelled at the same time. Eventually we agreed she would contact the engineer who performed the visit & wrote the report (which I was not allowed to see) and get back to me within 2 working days. I did not hear back from her.

I then phoned the Curry's repair helpline again but was unsuccessful as after going through the options it cut me off. I tried 5 more times and gave up.

Time to visit the Curry’s store from which I bought both machines armed with my warranty details and machine serial numbers I dropped past, explained to the duty manager the above and he immediately stated that "if that is what the engineer has stated there is nothing we can do". I said this was unacceptable and it was obvious to anyone with any technical knowledge that the Pacifica report was flawed. We agreed to disagree, I explained I would be submitting a one-star review and a complaint, after which he said he found that statement threatening and pointed me to another colleague.

The next colleague could not have been more helpful. She actually listened :), noted everything down, sent a long message to Head Office and advised she would contact me with their response. I also offered to get an authorised electrician to inspect and test my RCD fuse board and send her the report. I thanked her profusely, apologised to her colleague if he felt my review and complaint statement came across as a threat (note I did not raise my voice, gesture or use any threatening language despite feeling frustrated).

I organised the inspection and testing of the RCD at my own expense which confirmed the RCD was operating correctly and my fuse board, circuit breakers and RCD were compliant with current regulations. I sent this report off to the store duty manager email.

A few days later I dropped past to find out what was happening & got hold of the helpful Curry's employee who had sent the report in. She advised she had chased as she not heard back but had been told to phone again when I was present. She did this & handed the phone to me where, yet again, I explained the whole saga from start to finish to the Curry's repair helpline person. That person advised there was nothing they could do as the repair had now been closed & I would need to start again. DEFCON 5 status reached.
The helpful Curry's store person then spoke direct to the repair helpline person & got nowhere. The local store then emailed 3 separate departments at Curry’s head office to escalate

Updates:

4th Sept: formal complaint submitted

6th Sept: All info sent to Jodie at Currys Trustpilot team.

14th Sept: emailed Currys CEO.

17th Sept: email from Currys Trustpilot team to say it’s been escalated to senior management.
28th Sept. Still waiting.