Shame you can't use Zero Stars ! Horrendous experience with significant loss. Seem more than happy to open accounts with fraudsters in your name (with no checking and without your knowledge) to st... See more
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See what reviewers are saying
Used Currencycloud for a number of years. Their systems are superior to competitors. The payment cycle is extremely efficient - you are notified instantly when you confirm a trade, funds are received... See more
Still trying to figure out how this firm claims it is regulated, yet it does not answer the phone. I tried to complete an application for an international swift account via one of their IBs - ActaPaci... See more
My company have been a partner of Currencycloud for the past 3 years. Through this partnership they have provided the expertise, support and resources to enable my business to go from strength to st... See more
Company details
Written by the company
Currencycloud gives businesses the capability to move money across borders, and transact globally in multiple currencies, fast. Experts at what they do, their technology makes it easy for clients to embrace digital wallets, and to embed finance into the core of their business – no matter what industry they’re in. Please note that if Currencycloud appears on a bank statement or other form of financial document, it often refers to a transaction involving one of our partners. It does not necessarily mean that Currencycloud has charged you money. If you see Currencycloud on one of your financial documents and you are concerned, please reach out to your payments service provider in the first instance (i.e., your bank). If you still have concerns after doing so, please contact our support desk, we’re always very happy to investigate.
Contact info
The Steward Building, 12 Steward Street, E1 6FQ, London, United Kingdom
- +44 (0)20 3326 8173
- support@currencycloud.com
- www.currencycloud.com
2.8
Average
29 reviews
No history of asking for reviews
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Hasn’t replied to negative reviews
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My money are lost…
By mistake I sent 3 transfers with a total value of 1200€ to a person who uses this bank, I have already made the recall of the transfers and I asked if please they could help me by notifying the one who received the transfer so that they could get my money back but the currency cloud support told me several times that they cannot help me because I don't have an account opened with them, I now don't know if they pocketed this 1200€ or what or they just don't want to help me but certainly if I don't see my money back within two weeks I will take legal action against the owner of the iban, citing of course the answers I received from the currency cloud support.
2 April 2023
Unprompted review
Reply from Currencycloud, a Visa solution
Dear Alex,
Sorry to hear that you’ve been having problems with your payments. Just to clarify that we are not a bank and therefore the best course of action would likely be to contact the payment provider you booked your payments through.
You may want to investigate with them why those payments have not been returned to you.
We hope this resolves your problems.
Kind regards,
Currencycloud
I saw on rationalfx website that they…
I saw on rationalfx website that they provide service to european customers under your license
But I don't see RationalFX as your agent on DNB NL Website
Also my account with RationalFX was previously under Payrnet agent license but their agent license was revoked and I was not alerted it was moved to currencycloud. Shouldn't I be reonboarded with your organisation ?
3 April 2023
Unprompted review
Would highly recommend
Would highly recommend, easy to deal with. Payments are extremely quick and the platform is very user-friendly and easy to navigate.
1 March 2023
Unprompted review
My transfer simply disappeared
My transfer simply disappeared. They cannot find it. It never happened. This service looks more and more like a scam.
11 December 2022
Unprompted review
Reply from Currencycloud, a Visa solution
Dear Florin Ciurcanu,
Sorry to hear that you’ve been having problems with your payments. The best course of action would be to contact the payment provider you booked your payments through.
Having looked into this specific problem we can see that you have made two failed payments to the same account, both of which have been returned to your payment provider.
You may want to investigate with them why those payments have not been returned to you, and why those payments are failing.
We hope this resolves your problems.
Kind regards,
Currencycloud
Be careful
Be careful! Currency Cloud is a payment provider that offers the account numbers to financial institutions! A disaster in the management and timeframes are the longest never seen in the transfers.
8 November 2022
Unprompted review
I am waiting for a payment in CC…
I am waiting for a payment in Currencycloud account and no one gives any feedback. I hope it’s not a fraud company. Its almost 20 days I am waiting.Any one can help me how to solve this problem?
Anna
16 April 2022
Unprompted review
Reply from Currencycloud, a Visa solution
Sorry to hear you're experiencing issues. Please contact our Support Team on support@currencycloud.com.
Seems my money got lost in the Clouds
I sent my bank to bank transfer through these from USA to UK business. 1 week later I am still chasing up the missing money. Absolutely appalling.
I have no trust in Anna Money or Currency Cloud.
Seems it got lost in the Clouds.
25 January 2022
Unprompted review
A reliable payments partner
Currencycloud has been a reliable partner for us their new product Currencycloud Spark allows us to add a larger breadth of services for all our customers. I would definitely recommend Currencycloud's platform.
4 January 2022
Unprompted review
Do not use these guys they are holding…
Do not use these guys they are holding my client's money for over 35 Days now and they don't even answer the phones or answer emails
Save your money and stop using these guys
4 March 2020
Unprompted review
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