Currencies Direct  Reviews 

19,524
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness, professionalism, and personalized approach, often highlighting specific individuals who provided outstanding support. Many reviewers highlight the service as consistently efficient, reliable, and easy, especially for international money transfers, often noting favorable exchange rates and quick processing. Reviewers appreciate the smooth process for transfers and the clear, step-by-step guidance provided, which makes even complex transactions feel straightforward and secure. The ability to speak directly with a real person and receive prompt, detailed communication is consistently praised, significantly enhancing the overall user experience and building trust.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and reliable.... See more

Customer service

Consumers find customer service to be positive, highlighting excellent support and helpful, efficient... See more

Payment

People report positive experiences with payment, highlighting the ease and speed of transactions. Customers... See more

User experience

Customers consistently note positive experiences with user experience, describing processes as quick, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently used Currency Direct to exchange GBP to Euro. I was assigned Josh Johal who has been fa tastic with his knowledge, help and support with all the transactions. I would highly recommend... See more

Rated 5 out of 5 stars

Great customer service and excellent support. Always reliable and i can count on Currencies Direct team. Zach has helped me in the past and today i got great support from Chetan. thank you both for... See more

Rated 5 out of 5 stars

I was having real trouble using the website and about to throw in the towel when Megan Reeve called me from the company. She was able to activate a better currency exchange rate and stayed with me o... See more

Rated 5 out of 5 stars

I have been dealing with Megan Lee amongst a couple of other employees. She has contacted me a few times and been very helpful and supportive. I am new to Currencies Direct and I have been very impres... See more


Company details

  1. Currency Exchange Service

About Currencies Direct

Written by the company

Sending money abroad with Currencies Direct couldn't be simpler - get a quick quote now!


Quick quote

Established in 1996 Currencies Direct was the first non-bank foreign exchange provider in Europe. Today we’ve helped over 500,000 customers, offering straightforward payments solutions to businesses operating in international markets. With detailed market insight and expert consultation, we help our customers mitigate the risks associated with currency exposure, make smarter currency management decisions and expand their businesses globally.

Currencies Direct

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(19,524)

1,882 reviews in the last 12 months

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Rated 5 out of 5 stars

Unique Servive ,,, highly recommended,,, best rates

I honestly was absolutely reluctant to transfer money from one country to another through a third party. When I was browsing all online services that offer customers different currency rates , I ended up by signing up to currenciesDirect and till that moment I was still hesitant to give my full details and process the whole operation till I spoke with Megan Lee , who was professional enough to lead the conversation very smoothly and made it so easy for me & TBH , I couldn't say NO . She convinced me to confidently start processing the money transfer & it took less than 24 hours to see the money on the other side.
Thank you Megan Lee and et al & all guys in CurrenciesDirect for the unique service you provide

Keep it up
DR Hatim Ahmed
Surgeon in NI

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, fast and cost effective

Currencies Direct have always provided a reliable, fast and cost effective service when transferring or receiving money from another country. Their agents also regularly follow up to check that all is order.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, easy and quick! I used a currency transfer service for the first time for transferring EUR from my account in Austria to my GBP account in the UK. My account handler Megan Reeve was super helpful as was the customer support team when i was double checking the banking details. the information given is very accurate and they explain the process very well. i was very worried about fraud risk but was put at ease by the very through explanations.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Service from Currencies direct

I have used Currencies Direct for the past few years. I have found the sevice excellent and my designated accounts manager Megan Reeve very pleasant, helpful and prepared to go the extra mile to ensure a successful outcome.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Always efficient, reliable and responsive

I have been using Currencies Direct for more than a decade, for both regular monthly transfers and for some very large-volume transactions. Germaine Boselli has been my Personal Account Manager for many years and has always been helpful and responsive. I would not (and do not) hesitate to recommend CD services.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Awful computer system

Awful computer system. While validating my account, their system said my email address was not a valid one. I had to get support to solve that. I advised where I wanted the money to go but I was NOT told that the money only goes into a "Wallet" which has to be manually transferred to the designated account. So it sat there for 24 hours, after which I contacted support to ask where my money was and to explain that their system was saying that I needed to validate my account again. While trying to transfer the funds their system froze saying, "Please wait for just a moment" and on my second attempt it said this for over 20 minutes. I just closed the window, I was busy and I thought I would contact support again during working hours. However I got an email out of the blue to say that the money had been transferred.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

My dealing with the company was with the sale of my appartment and transfer of proceeds.I found the team to be extremely helpful, they led me through the process and made the transfer for me. During the process they were constantly giving me updates to ensure I was kept up to date with progress. I would certainly recommend the company.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Currencies Direct for…

I’ve been using Currencies Direct for many international transfers, and I couldn’t be happier with the service. Every transaction has been handled quickly, efficiently, and professionally.

The team is always very helpful, responsive, and provides excellent customer service. It’s reassuring to know that our transfers are in safe hands, and I would highly recommend Currencies Direct to anyone looking for a reliable and professional service.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

bad service / staff experience

it's unfortunate, the trade rate was good, but my broker, james, was condescending and support was a negative experience, for a client service differentiated business, they were rude and unclear on next steps

3 August 2026
Unprompted review
Currencies Direct  logo

Reply from Currencies Direct

Hi Jacqueline,

Providing a high standard of customer service is important to us, so we're sorry to hear that your experience did not meet your expectations.

Your feedback has been noted and shared with the relevant team for review. Thank you for taking the time to leave your comments.

Kind regards,
Currencies Direct

Rated 5 out of 5 stars

David was exceptional!

David was exceptional in getting us setup to the point of a successful test transfer and beyond. Anthony then took us through our real transfers which happened exactly as explained and all with excellent and timely advice and communication with us. Thank you,

31 July 2026
Unprompted review
Rated 4 out of 5 stars

Vishnu was helpful and pleasant to deal…

Vishnu was helpful and pleasant to deal with. I have used Currencies Direct in the past but then switched to another company after problems so it was reassuring to deal with someone who was able to help me.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.
Professional efficient & reliable.

I was recommended Currencies Direct by O’Flaherty Solicitors of Co. Cork.
I was lucky enough to have a large amount of Euros that needed converting into pounds sterling.

My point of contact was Jeremy Warr, who was excellent.

Easy to get in touch with. Prompt calling and emailing me back when I had a question, made the process clear, easy, quick and efficient.

And - best value I could find for conversion rates & fees.

I have used Currencies Direct twice so far. In 2025 and in 2026, Jeremy has been my point of contact both times.
If I need currency conversion again, I will use Currencies Direct and will hopefully have Jeremy doing the work for me.

I have recommended them to my family and friends, and recommend them to anyone reading this review.

12 June 2026
Unprompted review

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