CurlyMe Hair Reviews 

1,434
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the hair is beautiful, soft, and often arrives without unpleasant smells, accurately matching online descriptions and exceeding expectations. Many highlight the excellent quality of the wigs, describing them as well-made, thick, durable, and natural-looking. Consumers also frequently commend the helpful and responsive customer service, alongside timely delivery. However, some customers noted significant delays in order processing and shipping, with packages not arriving or tracking details unavailable for extended periods. A few people reported unsatisfactory customer service, citing unhelpful responses and unresolved issues regarding lost packages. Additionally, a small number of reviewers received products that were not as expected, describing them as thin, easily matted, or not appearing to be 100% human hair.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its softness, natural look, and... See more

Quality

Reviewers highlight positive aspects of quality, often praising the hair as soft, full, and beautiful with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many expressing satisfaction... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the quick, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very skeptical buying because I have never been fortunate buying wigs online,but the ads kept coming I decided to give it a shot,am truly first waoo was the package, it was speaking was pu... See more

Rated 5 out of 5 stars

I am extremely happy with this purchase!! I received my hair within a few days of ordering which was a lot quicker than I expected as it was shipped from the US here to the UK. The communication throu... See more

Rated 5 out of 5 stars

I’ve tried several of their hair products, and I can confidently say they never disappoint. This is actually my 9th time getting hair from them, and the quality has been consistently amazing—soft,... See more

Rated 5 out of 5 stars

I love everything about this company. I love how they’ve been communicating about the progress of my order since the day of purchase, and always responding to my emails. About the hair….I don’t kn... See more


Company details

  1. Hair Product Store

Written by the company

CurlyMe Hair, Meets All Your Need for Wigs! CurlyMe Hair Official Website Sales 100% Human Hair. Wigs are very famous, especially curly hair, which is highly recommended, Since the launch of the Wear&Go series in 2022, CurlyMe has received many favorable comments. Meeting the needs of the customer is the core philosophy of CurlyMe. In 2023, we will continue to improve its products to make them more natural and convenient. Dear, you are the beauty. We create endless possibilities for beauty.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,434)

358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst hair I’ve ever purchased

Worst hair I’ve ever purchased. Shedding from the day I received it. Has an awful smell even after three months. Tangles and knots up to where I can’t run my fingers through. Have a hard time combing out tangles. Piles of hair in comb. Horrific hair. Wish could give it a 0 star.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

I was scammed!!

I was scammed!!! The wig I purchased for $140 was not the wig I received. The hair was the wrong color, length, texture. The website states it is 100% human hair and that is not the truth. I requested a full refund from CurlyMe. They offered me from $10 refund & a credit. It went to $25 & a credit. The wig hair became so dry & matted. I couldn't even wear it. It's not what I paid for and CurlyMe basically ROBBED me of my $140. Telling me b/c of their policy, they can't refund me. What about MY POLICY?? THEY BROKE THE CONTRACT BY SENDING ME A CHEAP SYNTHETIC WIG AFTER I PAID FOR A HUMAN HAIR FULL DARK BROWN WIG. I AM HIGHLY DISAPPOINTED AND WILL NEVER DO BUSINESS WITH CURLYME AGAIN!!!!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality for every dollar

Curlyme by far is the best hair company , I have never been disappointed with my orders and the customer service is always top notch and efficient. I wouldn’t trade them for nothing I highly recommend 10/10

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I love CurlyMe Hair

I love CurlyMe Hair, so glad I found this company. The hair I got was a vpart deep wave 24” and this hair is so pretty. I am going to order again from this site because also the customer service is great! They respond to your emails promptly and show appreciation for you being a customer. Gone get you some beautiful hair gurl if your reading this ☺️

11 March 2026
Unprompted review
Rated 5 out of 5 stars

CurlyMe is a well trusted company with…

CurlyMe is a well trusted company with great customer service that respond back about customer conserns. I have purchased 3 wigs from them and I love them all. ⭐️⭐️⭐️⭐️⭐️ CurlyMe!! Thank you for always providing Great products!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!!!!

This is a very trusted website. Purchased is a straight wig and a curly Burmese wig. The quality is exceptional above my expectations. The curls are real fluffy full. Highly recommend this company.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I RECEIVE MY WIG FROM THEM VERY FAST…

I RECEIVE MY WIG FROM THEM VERY FAST AND FREEE SHIPPING, I AM IMPRESSED EVERY TIME I WEAR THIS WIG EVERYONE IS SAYING I AM ATTRACTIVE, MY HAIR AMAZE THEM WHEN I AM OUTSIDE I DEFINITELY RECOMMENT IT.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

This is my third wig from the company

This is my third wig from the company. I am a country gal with 4c hair that does what it want to do on a given day. Chi I be tired fighting these kanks and curls so you know got to get me a good ol wig. I used to be cheap and be a synthetica gworl (which is ok to save money), but I got tired of the back of the wig getting matted or the style looking through after a couple of weeks. I say all of that to say the wigs I’ve gotten are so pretty, thick, and don’t stink! All pluses in my wig book! Girls (and my guys) try a wig out. Good sales and great customer service/communication.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Paid for hair never received

Over 2 weeks no bundles for wedding day! On the website it advertised next day shipping. Now I have to spend extra money on new bundles for my special day! I wasted hard earned money for bundles of kinky straight 3 bundles and did not receive over 2 wks .im so disappointed!

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Ready to throw your money away?

Extremely Disappointed – No Product, No Refund, No Accountability

This was my first time ordering from CurlyMe. I saw one of their ads and decided to give them a chance. I waited almost 2 months for my order.

I was told the package was marked as error in their system, and I had to track it, but it never arrived at my home. When I tracked it through the shipping company they directed me to, the tracking showed that the package was lost or stolen, or unreceived. For all I know it was just resold to another customer at my expense. Either way, unacceptable.

Despite this, CurlyMe refused to issue a refund or resend the product.

As a first-time customer, this was extremely disappointing. If a shipment never arrives, most companies will work with you — offering a replacement, credit, or at least investigating the issue further. Instead, I was told that once the order is placed, and prepped, they take no responsibility. Furthermore: “ Otherwise, they may restore your package in the unmanned warehouse and charge storing fees. If the package is returned or destroyed due to the overdue date, the refund will not be provided.” They just resent this same message each follow up question.

Their customer service was very frustrating. I emailed for several days and called before finally hearing back from someone — only to receive the same generic “we can’t help you” response. The phone number listed on their website does not lead to real support.

The product never reached me, and I never received my money back.

If you are comfortable risking your money with little to no support if something goes wrong, or increasing your anxiety levels, then this may be the company for you. Otherwise, I strongly recommend ordering from a company that stands behind their shipments and treats customers with professionalism and accountability.

21 February 2026
Unprompted review

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