Failure of engineering, massive regret...
I purchased The MY25 Cupra Tavascan at the start of this FY. The car was fine initially. After about 3 months I started getting a message on the console to clean the front parking sensors, it initially cleared after cleaning, but soon started erroring constantly, and eventually changed to an error message on every start up that the front sensors were unavailable.
I took the car to a Cupra centre and the technician informed me that the sensor was damaged, a small mark, approximately 3mm long is enough to stop the sensor working, and as the sensors are in series one faulty unit takes out the entire array. Further, I was informed that Cupra do not consider these warranty items, equating them to the windshield. Well, windshields don't stop working when they get a chip, so I disagree. Windshields are also not placed at road level, these highly fragile sensors are.
So after about 4 months of ownership I was informed my only option was to pay $390 + 150 labour to replace the one unit, that's nearly $550AUD for something that could very easily get hit with a stone on the road and happen all over again tomorrow.
Front parking sensors are not necessary anyway, so I decided just disabling them would be the best option, the technician informed me that this is impossible and the error will come back on every start up, it occupies the yellow warning icon on the dash. With the yellow warning indicator spammed I now won't see actual errors, say, blindspot sensors. This is a massive issue compared to non functional front sensors and is very badly designed, for any of these cars sensors to be useful the driver needs to trust them, this is now impossible due to no error feedback mechanism being available.
I basically now have a nag screen on the main screen testing my will to return to Cupra and pay $550 for these sensors which are basically consumables.
Yes, I did contact customer support at Cupra Australia head office, they were "deeply sorry" that they were not going to do anything to help.
The Tavascan is apparently the best Cupra can do, this experience tells me everything I need to know about this brand, bad engineering, customer indifference and massive regret for the buyer. I'll be getting out of this brand as soon as financially viable, hopefully the blind spot sensors hold out until then.