Cunard Line Reviews 3,502

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, describing them as courteous, efficient, warm, and always willing to go above and beyond to make passengers feel special and at home. Many people highlight the superb quality of food with varied menus and plentiful options, often calling it a great gastronomical experience. Reviewers also frequently mention the excellent holidays and voyages, with many appreciating the beautiful ships, comfortable cabins, and overall elegant atmosphere. However, some customers also noted issues with service, particularly in the main restaurant, citing long waits, a lack of attentiveness, and staff who sometimes came across as rude. A few other people also felt that the entertainment could be disappointing in places, and some expressed dissatisfaction with the overall standard of certain ships, mentioning frayed material on furniture.

What people talk about most

Service

Customers had positive experiences with service, with many reviewers consistently praising the exceptional... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their voyages as exceptional,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, attentiveness,... See more

Quality

Users describe positive interactions with quality, particularly praising the exceptional food, with many... See more

Location

Customers consistently note positive experiences with location, highlighting superb scenic cruising through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole trip was epitomised by a waiter - Cyril - in the main dining room. He WAS Cunard : courteous, efficient, warm, nothing too much trouble. Entertainment generally excellent, quality of food su... See more

Rated 5 out of 5 stars

excellent one week voyage on Queen Mary 2 to Norway. superb transits of three major fjords so much scenic cruising as well as three lovely ports. superbly well looked after on board and greatly enj... See more

Rated 5 out of 5 stars

Just returned from QM2 7 day Norway. Wonderful cruise. Ship magnificent. The service around the entire ship was outstanding and is why I won’t consider sailing with any other cruise line. I wasn’t... See more

Rated 5 out of 5 stars

Have just returned from a cruise on Queen Mary 2. We had a great time and felt well looked after by staff who were polite and helpful. There are parts of the ship that could do with a bit of updating... See more


Company details

  1. Cruise Line Company

Information provided by various external sources

Cunard Cruise Line is one of the most famous and luxurious cruise lines in the world. Come discover for yourself the magic of Cunard on a luxury cruise vacation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Queen Mary 2 ... elegance afloat!

Just completed a World Cruise on Cunard's Queen Mary 2. It was an epic voyage on the only Ocean Liner in the World. The crew/staff were incredible and everything was looked after. The ship is older (2004) but that adds to its charm, especially the large teak decks and the beautiful interior spaces. Elegance afloat!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Crossing the Atlantic 2026

We spent a week first time crossing the Atlantic from Southampton to NYC. The cruise was smooth enjoyable. Many things and choices to do on the ship. Loved the dancers on board and the topical talks through the week. Music and live entertainment was very enjoyable.

30 April 2026
Unprompted review
Rated 4 out of 5 stars

Queen Anne disappointing

I love travelling with Cunard and this time we tried Queen Anne. Have to say it does not have the same ambiance as other ships. The staff, food and entertainment are great but the ship is disappointing. The furniture is uncomfortable for longer periods - all hard and low backed. Best seats in library but not enough. The dress code was way down from other ships - bath robes in buffet, underdressed people in Britannia. I know staff can only recommend and can’t eject people but there must be some way to improve standard. Overall Fjords holiday was lovely but wish we’d been on one of the other ships. Won’t be sailing on Queen Anne again but at least we’ve now tried it and formed our own opinion

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Relaxing Cruise

From arriving onboard to disembarking we were made to feel valued, you could not wish for a better team to look after you. Please don't loose your level of Class Cunard, your name proceeds you.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

We just spent another 108 days with the…

We just spent another 108 days with the Queen Mary 2 and were very pleased with the service, quality of food and excursions we took through Cunard. We both learned something new every day of the trip. Sometimes so much I thought my head might explode. It was made more memorable by the new friends we made and the careful attention of the staff. Gym got awfully crowded at times but that it a good sign that people were taking care of themselves. Unique to Cunard are the activities generated by the passengers. I am already looking forward to our next cruise on Cunard.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

We love the Cunard cruise line

We love the Cunard cruise line. The ships are immaculate, the crew are always friendly, helpful and courteous, the food is delicious and plentiful. We especially love the British flair, from the decorations to the tea time to the kind and proper British guests.
10 out of 10

14 April 2026
Unprompted review
Rated 5 out of 5 stars

World Voyage on Queen Mary 2

Just completed the 2026 World Voyage on Queen Mary 2 and it was amazing. Please understand that, when traveling on QM2, you are on the mightiest ocean liner ever built (also, the last one). The elegance, service, and decor seem part of a bygone era. The engineering is far superior to any other ship (faster, much thicker steel hull, amazing stability) designed to spend half of the year crossing the wild North Atlantic. This is an experience that you can't miss.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

If you want to feel pampered

If you want to feel pampered and taken care of, Cunard is the line to use. Food is excellent, service great. Ship is well-maintained. Finished a cruise to Spain and Portugal, and found that getting to and from the ship was well thought out and mobility issues taken into consideration.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Service Excellence Epitomised

Back on board Queen Victoria in Queen's Grill is a joyous experience.
The standards of professionalism, courtesy and personality continue to be exemplary and we feel truly privileged to be able to enjoy time aboard QV again. Looking forward to rejoining at the end of August

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Cunard is like no other Liner - I Love Cunard!

Cunard is outstanding and carrying on the great Heritage of elegant travel, just like the British can do. Each need was met, each desire was fulfilled. The 3 weeks of travel went so fast and the desire for longer holidays on board is next in my plans. Seminars outstanding (like meeting Miss Stevens, who climbed Mt.Everest and followed Shakleton’s journey to Antarctica), pilots telling of special flights, London Symphony performing. Who can be better than the Cunard Line? No other company. The Cunard Company is class and everything about it separates it from other liners. Thank You to the Spectacular crew and also, it is so clean — there is. NO worry of becoming ill. Yes! I Love Cunard!!!! BJW

14 April 2026
Unprompted review
Rated 5 out of 5 stars

One of the Cunard liners is an…

One of the Cunard liners is an exceptional experience. In today’s world it is nice to be made to feel special, to see pride in service and to see traditions of service maintained. The food, the comfort and the quality or all the experiences on board are exceptional and in today’s world Cunard do deliver value. I feel privileged to have been able to have this experience.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Cunard is going the way of carnival

My very first cruise with Cunard was on Queen Mary 2 and it was definitely a five star experience. After taking my fourth cruise on Cunard after Covid, it’s turning into Carnival and not as special as it was the first time I took them. I wish they would go back and leave the Cunard line the way it was.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

45 days on Queen Anne wasnt enough!

45 days on Queen Anne wasnt enough! Always something to do, or just do nothing. Everything- stateroom, service, food, activities, destinations were of the highest quality. Cunard is the ONLY way to cruise!

17 March 2026
Unprompted review

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