Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... See more
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Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that a... See more
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... See more
Company replied
Added bed to basket. Told there was 1 left in stock so purchased it. Website immediately changed to say bed now out of stock. Then received email being told bed was not in stock after all - no refund... See more
Company details
Contact info
2.5
Poor
726 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent selection of items and super…
Excellent selection of items and super quick delivery
14 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that you were so thrilled with how quickly you received your delivery. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Easy to deal with customer service
26 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful 5 Star Review! We're overjoyed that you had such a fantastic experience with us here at Cuckooland and hope to see you back with us again soon!
Excellent pod and great service from…
Excellent pod and great service from the installation guys. Very happy
30 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping and installation experience and hope that you love your Cuckooland goodies!
Great company with great customer…
Great company with great customer service. 10/10
19 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful Review. 10/10 is music to our ears! We're thrilled that you had such a good experience with us here at Cuckooland and we hope to see you back with us again soon.
INCREDIBLE customer service
We had a small problem with one part of the bed we ordered, I contacted customer sevices - (a lovely colleague called Leah) who resolved the issue so quickly, sent out the new part immediately, check in at every stage and made sure we were happy, some of the best customer service I’ve received in Years.
12 September 2022
Unprompted review
Reply from Cuckooland
Thank you for your wonderful 5* review about our customer service representative Leah! We are pleased that Leah was able to resolve the issues you faced with your order and we will be sure to passed your feedback on as we are always looking to improve our services. We look forward to welcoming you back to Cuckooland again soon.
There was a mix up with the bed I had…
There was a mix up with the bed I had ordered, but they were quick to help me sort out the order. Leah was very helpful and easy to deal with.
22 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your Review. We're thrilled that Leah was able to assist with your order and offer a resolution. We hope that we will get to welcome you back to Cuckooland again soon!
Excellant
Purchased a bed from this company. The bed looks beautiful and is of an amazing quality. Well packaged ensuring no damage and excellant customer service
19 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that you were so thrilled with the service provided. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Customers are at the heart of this business
From the get go customer service was visible, efficient and personable. Ordered product to later find colour selected not available. This was handled proactively and at all times felt assured that the company would do what they said they were going to do. I really value this. The product looks like it is gorgeous too.
18 May 2023
Unprompted review
Reply from Cuckooland
Your Review is absolutely wonderful, Thank you so much for taking the time to share this with us! We're overjoyed that our passion for service came across during your Cuckooland experience and we hope that we can welcome you back again soon.
Very happy with the experience
Very easy order process and the team at Cuckooland have been brilliant and very prompt with their replys to any queries.
18 May 2023
Unprompted review
Reply from Cuckooland
Your Review is so wonderful, thank you so much for awarding Cuckooland 5 Stars! We really do treasure each and every one and hope that you will be back to see us again soon.
Bought the didi shorty reversible bunk…
Bought the didi shorty reversible bunk bed so happy with it great quality and my kids love it
6 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your amazing review on your new Didi Shorty Reversible Bunk Bed with Storage - we are so pleased that you love this bed as much as we do! We look forward to welcoming you back to Cuckooland again soon.
Excellent customer service
Excellent products, brilliant friendly customer service and speedy delivery!
13 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your incredible 5 Star Review. We are so thrilled to read your kind feedback and we hope that you will come back to see us at Cuckooland again soon!
The bed I purchased for my sons bedroom…
The bed I purchased for my sons bedroom is such great quality I have made another purchase for my other son
1 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your amazing 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping experience and that it's made you come back so soon! We hope that you love your Cuckooland goodies!
Great service
I had an issue with my goods when received, it was all sorted promptly so I’m happy to say I would purchase from Cuckooland again. Thank you to Leah who was very helpful!
26 April 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful Review for our lovely Leah! We love hearing from a happy customer and we hope that your next visit to our Cuckooland is equally as 5 Star worthy!
Great quality high sleeper set
We purchased a high sleeper bed with a desk and corner sofa for our son - he's had a few sleepovers with his cousin as the corner sofa converts to a single bed and it works really well. We're very pleased with it, the quality was great and we were well informed on delivery times.
12 January 2023
Unprompted review
Reply from Cuckooland
Your Review is incredible, thank you ever so much for taking the time to share this with us. We couldn't be happier that your Son and his cousins love their new Cuckooland bed and we hope that you will come back to see us again soon!
Amazing service
Amazing service! Orders the vintage Vox cot bed and draw set. The draws originally came with a small fault and items missing however I cannot fault the customer service team in replacing these parts quickly and efficiently, being heavily pregnant it means the world when there is no added stress. Definitely would order from them again!!
4 May 2023
Unprompted review
Reply from Cuckooland
Thank you for your Cuckooland Review. We are over the moon to read such a positive review. It's great to hear that our wonderful Customer Service team were able to resolve this for you - it really is at the heart of what we do! We hope to see you back at Cuckooland again the future.
Samantha was brilliant from start to…
Samantha was brilliant from start to finish. She gave me sound advice and answered all my questions quickly and gave me confidence in the product and the service. I am really happy with my purchase and am already recommending to my friends and family. Thank you.
27 April 2023
Unprompted review
Reply from Cuckooland
WAHOO! Your Review is absolutely incredible. I have just shared it with the whole office so we can all join in the celebration of Samantha's fabulous service. We appreciate you taking the time to share this with us and we hope that we will be welcoming you and all your friends back to Cuckooland again soon!
Delays on Delays and no Communication.
Delays on Delays and no Communication.
I ordered my products almost 4 weeks ago now, and when I ordered it was communicated that this should take 2-4 weeks for delivery.
It's taken me to chase and email to then be told that there will now be a further delay of at least 14 days.
In short, don't waste your time with this business, quite disorganised, poor comms and months will pass before you receive your products.
2 May 2023
Unprompted review
Reply from Cuckooland
I am saddened to read your comments. We would never wish for any customer to feel like this and always do our best to assist when issues do arise. We have sadly experienced unavoidable shipment delays and it is completely out of our control and all teams throughout the supply chain are working tirelessly to try to keep all parties as informed and updated as possible as developments have been made. We completely understand how frustrating this is and are truly sorry for the disappointment caused. We are continuing to closely monitor your order and will provide updates as the situation progresses. We are so grateful for your patience and appreciate your kindness during this time.
Excellent company and very competitive…
Excellent company and very competitive prices
1 May 2023
Unprompted review
Reply from Cuckooland
Thank you for sharing your wonderful 5 Star review with us. We're thrilled that you were impressed during your Cuckooland experience and hope to welcome you back soon!
Reply from Cuckooland
Thank you for your 5 Star Review. We're so pleased to receive your kind feedback and hope that you will be back to see us at Cuckooland again in the future.
Great company answered questions…
Great company answered questions promptly. Good communication re delivery and great item!
21 April 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping experience and hope that you love your Cuckooland goodies!
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