Cubico Reviews 13

I would not recommend based on my experience.

Cubico brass taps were supplied as part of a bathroom installation (ordered June 2023, installed October 2023). Within less than two years, the basin and bath taps developed significant blue/purple discolouration, localised around the spout joint and base.

Other Cubico brassware installed at the same time and cleaned in exactly the same way remains completely unaffected.

I submitted photographs and raised a warranty claim. The response from both the. was to immediately attribute the issue to “chemical cleaners,” despite being informed that no abrasive pads, bleach, or acidic products had been used. No inspection or testing was carried out — the conclusion was made solely from images.

When I challenged this and asked for the technical basis behind the decision, I was told the matter would not be escalated further and that this was their “final decision.” The only option offered was to purchase replacement taps at a discounted rate. They subsequently removed the offer of discounted replacements for no apparent reason.

I found the handling of the claim dismissive and unhelpful, and i got the impression they had pre-agreed the outcome from the very first email despite alternative evidence.

For a product of this type and price point (taps cost over £1k!) deterioration within such a short period, combined with a refusal to properly investigate, is extremely disappointing.

I'm now stuck with expensive taps that look absolutely terrible. Buy elsewhere.

Awful company to deal with. Unhelpful. No customer service. Also goes by the names of "The Bath People", "Go bathrooms" and "Easy Bathrooms"

Avoid, Avoid,Avoid. Ordered a radiator on the 1st of Dec and was told it would b delivered on the 3rd, didn't come, phoned company on the 4th and got excuses and they would Check 2 c were it was, qot back 2 me saying they would check with DHL, no response after sending a few e mails, phoned them again on the 6th and told them I'm not gappy with ur customer care and told them I was posting u on trust pilot, 1 hr later I got a message saying it would be delivered 2 day the 6th between 5pm and 6pm, then about 3pm I got a delivery of the brackets for the rad, but no rad, eventually no delivery of the rad, then got another message saying it would b delivered on Monday 9th, no delivery, then told Tuesday 10th no delivery, then told Wednesday 11th, no delivery coming 2 day and now told Thurs 11th, absolutely shocking g service, this company cubico or e bay seller name the bath people and DHL, ur customer care is disgracefully.

I have bought some designer radiators from this company through B&Q. The horizontal radiators are not working properly. Some of the bars are not heating.
The plumber suggests the horizontal radiators are faulty and needs replacement. But the company blames everything except the radiators. Very unhappy with the purchase. The money that I have paid for the plumber is 4 times more than the initial assumption because all cubicouk do is try this try that. You can assume each try is costing money to me. They never suggest to replace the faulty radiator. Stay away from this company.

Just stay away from this company and partner company's......Plum and Co on B&Q. Customer service is terrible and they wont even try and look into a refund for an item I have returned. This company has really upset me.

Ordered a shower door from an independent company and it was a Cubico. The frame itself is solid and fairly easy to put together but the finishing parts are a nightmare. The small inner handle will not screw in level with the outside part so it’s either loose and level or tight and uneven on the inside. The shroud for the outside will not click on unless the brackets are completely in line so you need perfectly straight walls( I’m talking mm’s) which is unlikely in most houses. Had to silicone them in

Total nightmare. All I wanted was a couple of new silicone washers for the click clacks which came with the bathroom they supplied a couple of years back. At least 20 calls were made and despite them having the order details with all specs noted thereon, do you think they could supply the washers? 3 attempts over a 3 month period saw them send the wrong items time and time again. Unbelievable!!! Today I received a couple of new click clacks in their entirety, ALL THE WRONG SIZE!!!! I now give up. Do yourself a favour folks and find another supplier because this company and their after sales is a joke.

Just stay away from this company and partner company's.

I had an issue with a toilet seat and spoke to Luke at cubico bathroons he was brilliant he WhatsApp me to show how to change the seat over and also replaced it as there was still an issue he was so helpfuli also spoke to Laura who replaced a bathroom cupboard draw as this was broken the aftercare was brilliant I would fully recommend if you have any problems with this company just go straight to their head office

The staff and delivery drivers couldn’t give a damn once they’ve received payment
No coordination between any staff
If this was my company I would send all of the staff on a months course on customer relations
Absolute shambles

Our company has worked with Cubico for many years and we find them very reliable and trustworthy and a pleasure to do business with - thank you. From the girls at NG Magazines, Nottingham.

Head office is an absolute nightmare with no customer service skills at all. Poor installation instructions where you have to mount the enclosure in a ridiculous fashion in order for it to fit their shower tray. Clearly very ill-thought-out product.
My shower enclosure instructions have a measurement range of 1165-1185mm x 865-885mm. Enclosure was measured and drilled at 1185mm x 885mm. Enclosure did not meet the wall.
When I called Cubico UK, they literally shouted at me and then hung up for not having it installed using the 1165mm x 865mm measurement which would put the enclosure on the inside edge of the shower tray.
Local Easy Bathrooms branch was very helpful and even they had to have a barney with Cubico UK after waiting a week for a response from head office. Twice Cubico UK came back to them with "you've installed it wrong, just move it to the inside edge". No, I'm not losing space inside the shower because of poor instructions and a product that has clearly been bodged to fit in the showroom.

Super company to deal with
Great staff service.
Fast delivery of goods
Would highly recommend