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CSSBuy Reviews 655

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TrustScore 4 out of 5

4.2

e-Commerce Service
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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with support always being helpful and resolving issues. The service provided is often described as very good, efficient, and easy to use, with many consumers noting fast shipping and excellent after-sales support. However, some customers also noted issues with customer service, mentioning unresponsiveness, language barriers, or a lack of clarity in explanations. A few other people also felt that shipping prices were high, or that unexpected additional fees were charged without clear explanations, leading to dissatisfaction with the overall cost.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many praising the quick, helpful, and... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as the "best purchasing agent"... See more

Service

Reviewers mention positive feedback about service, highlighting great service, fast support, and successful... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising fast shipping times and good... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers expressing dissatisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought dozens of different vintage ballpoint pens through cssbuy, so a bit unusual compared to almost everyone else seemingly buying only clothing items. My experience was honestly insane. Th... See more

Rated 5 out of 5 stars

My experience with CSSBuy was really smooth. Their customer support replied on time, were polite, and helped me with everything I needed without any hassle. They made the whole process easier and gave... See more

Rated 5 out of 5 stars

I recently bought a gaming laptop and told them not to open the original box and to put protection on it. The laptop arrived very well protected and I was very well attended to and I wanted to thank t... See more

Rated 5 out of 5 stars

Top Agent I use it since 2 years very good Customer Service Never had a Problem whit customs Inspection or something kg Price is about 11€ to Europe only fees are very high

Company details

  1. e-Commerce Service

Written by the company

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!

Contact info

4.2

Great

TrustScore 4 out of 5

655 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

good service

good service. support is helpful, fixed my problem quickly

27 March 2025
Unprompted review
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Reply from CSSBuy

Thanks for your positive feedback! -zoop

Rated 5 out of 5 stars

CRACKS

CRACKS! You attention is very good, greats and good persons!

27 March 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback! -zoop

Rated 5 out of 5 stars

Good app

Its a very trustfull app/site where orders can be placed with no effort

25 March 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback! -zoop

Rated 1 out of 5 stars

Always a Problem.

Always a Problem.
If you have time for facing with issues that will cause you stress and head-aches, then this is the right agent for you.

- : App and Website Bugs.
You will not see a day without any app or website issues. The app always gets refined and updates but these are only optical updates. Technical issues are still there. I told that to the discord server of CSSBuy many times in tickets and explained the situation in detail. They dont care!

- : The Staff
You will have lots of communication issues with the Staff that is working in the warehouse or at the office of CSSBuy (Discord is better). They mostly dont understand what you say and do things you dont even tell them to do. And they dont even say what they are doing and at the end you just get surprised by what they have done! Communication here in this business is the most important thing here!!! If your staff cant talk proper english, then recruit new ones for gods sake!

- : Discord
Some Staff will just abuse the power of being a moderator and will time-out you or ban you just because they dont like you , your opionion or the message you sent. (No matter even if you didn't break the server/discord rules).

To be honest , my first Parcel experience was good. The rest was mostly always coming with issues. I am very disappointed from CSSBuy.

Buying directly from a seller or from different agents would be more better and probably also cheaper, as it looks like that the prices have been increasing.

For me there is no advantage of buying from CSSBuy. No recommend👎

24 March 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

Hello, I am very sorry to hear that our service did not meet your expectations. It would be very appreciated if you contact us on Discord to discuss these issues so we can improve our services!
-zoop

Rated 5 out of 5 stars

Cssbuy on top

Best agent fast and safe to use

1 March 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 5 out of 5 stars

great app

great app, helps me a lot to get products that are only available in the Chinese market.

5 March 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 5 out of 5 stars

Best Agent

customer support is great

1 March 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 5 out of 5 stars

Realization

It was the best and most attentive support I have ever seen, they quickly solved my problem, you are the best

26 February 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

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