ČSOB Reviews 22

Using ČSOB felt like a constant fight with basic banking. Contactless payments randomly stopped working, and the final straw was an ATM keeping my card during a completely normal €10 withdrawal. No warning, no explanation — just another failure.
On top of that, the staff at the branch were completely unhelpful, and everything took way longer than it should. Simple issues turned into long waiting times and unnecessary back-and-forth.
At some point I realized I was dealing with bank problems more often than checking Instagram notifications. And if a bank causes more daily stress than social media, something is seriously wrong.
A bank should be boring and reliable. ČSOB is neither. Meanwhile, Tatra banka just works — no drama, no surprises, no wasted time. I’m done with ČSOB and won’t be coming back.

I left my card in a restaurant, the restaurant phoned the bank to ask them how to return it to me. The bank just blocked my card (I managed to retrieve it only to find it wasn't working). I recently went into debit by 5000ckz (because of a direct debit I have to a CSOB investment fund), rather than not take the money, they took it and then blocked my card for 3 days because I was in debit. Now I have £6k GBP in my account and can't access it.

Really sub-standard for today's banking world. A lot of the digital services are only available to Czech citizens. They boast about the extra support to premium account holders (accounts that require you to have substantial money coming in on a monthly basis), but in my experience this support is worse than what you get on a basic package with other banks. Your "personal banker" treats you like a nuisance.

The worst bank of all the times CSOB Slovakia. Not only the bank decided to close my account without my knowledge but as well holds my money even though my father has full power of attorney over my account and they need my personal signature. I live abroad and unfortunately cannot come to my country. Maybe I was not bringing enough money to the bank so I’m not worth to have an account there

You pay the insurance in advance. If you decide to change insurers in the middle of the year, they will not allow you to do so and will not refund your money. The only reasons I will accept are: change of ownership, placement of registration plates in a deposit or liquidation. I don't understand, terrible. Anyway, I switched to KOOP, better client zone, price and service.

I do not understand the low score here.

I love CSOB. I have been having accounts for years. Even if sometimes other banks are offering me better interest, and the fact that I am using several banks for personal, business etc, so I tried most of the banks on the market, I have never left CSOB as my primary financial institution.

I really like the app also.

This bank is so unprofessional, its embarrassing, there is no customer service, it does not exist.Having requested to block my bank card, the person who i spoke to did not inform me that I needed to ask for a new card to be sent to me. For the simple reason is in England you would be sent a new card automatically. The women who I spoke to did not tell me I had to ask for a new bank card ??. I think the words of circus and clowns comes to mind.

Persons in the bank unkind.
We had hereditary succession after our Father dead, we fill all documents in bank 2 weeks ago however the bank transfer was not done yet.
The bank told us that probably it will take 1 month!!!!!
If they lend money to us they charge us with interest, If they keep our money "ist ok"!!!! There us nothing ok.

Bank I have visited while travelling Czech republic, met english speaking manager who helped me with my problem. On the other hand bad spot prices and mediocre commission

This bank has super bad service. Hard to get anyone to speak English.
It also seems that they do not ID check their customers. There was a big ONLINE SCAM from one of their customers and they have not been able to prevent it or help the victims reclaim the lost money. It seems they actually do not have any power to prevent fraud and support it by not properly verifying their customers.