Michael was super extra helpful and patient with me. To be honest he helped me for almost 2 hours and when I lost connection he called me back right away. Im very satisfied with crystal travels I’ve... See more
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Review summary
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Michael Reese was my agent who helped me finish my airline booking to Egypt. The initial booking was declined but Michael called me immediately to let me know exactly why the decline happened and then... See more
Company replied
I was completely stressed trying to figure out my flight situation, and Stanley stepped in like a pro. She was incredibly patient, knowledgeable, and genuinely cared about helping me find the best sol... See more
Company replied
Nick did an excellent job making our complicated booking so easy. He worked through all our options to arrive at the best solution. I would highly recommend Nick for all your flight arrangements as he... See more
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Company details
Written by the company
Crystal Travel US is committed to provide you with a great travel experience. Right from listing out the best fares to arrange every travel itinerary, we are the experts who are passionate about offering the best fares to your choicest destination and help you with your specialized travel needs.
Contact info
35 Journal Square, Suite 424, 07306, Jersey City, United States
- 1-866-721-7639
- customercare@crystaltravel.com
- www.crystaltravel.us
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Martin was helpful
Martin was helpful, considerate intelligent and kind.
Bottom line is he got the job done with on time and follow up basis
17 March 2026
Unprompted review
Reply from CrystalTravel.com
Dear Balram,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Crystal Travel has extra charges for business seat selection prior to checkin
While we did not like Crystal Travel charging for seat selection/schedule change for business class as advertised on Kayak (basically barbershoping), Martin in customer service was able to get us that plus some other protections for an extra $160/pp. Even with that additional charge, they were still cheaper than other travel agent companies. Even so, to get seats selected on Aer Lingus, you have to do so by phone (cannot do online unless booking directly with Aer Lingus - a 30+ minute hold). Not exactly cost effective for Aer Lingus, but it is the case even if booking under another airline for flight operated by A L.
10 March 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused regarding the seat selection process and the additional charges you experienced. We understand how important clear pricing and a smooth booking experience are, especially when traveling in business class.
While some airlines require seat selection to be completed directly through them, particularly for flights operated by partner carriers such as Aer Lingus, we recognize that the process and wait times you encountered were not ideal. We are glad to hear that Martin from our customer service team was able to assist you with securing your seats and providing additional protections for your booking.
Your comments about transparency and the booking experience are very valuable to us, and we will be sharing this feedback with the relevant teams to help improve our service. Our goal is always to provide competitive pricing while ensuring our customers receive clear information and reliable support.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Regards,
Customercare@crystaltravel.com
Thomas - fantastic support
Thomas, you did a fantastic job with our rebooking process during this critical juncture of airline cancellations.
6 March 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Grace was so helpful with all the…
Grace was so helpful with all the travel details
5 March 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Grace is very helpful!!!
4 March 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
I was surprised at the immediate…
I was surprised at the immediate customer service call to help with my new ticket purchases. However I had to knock off a star because one of the reps was a little pushy in getting me to write a review for him.
3 March 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick helped me tremendously
Nick helped me tremendously. Was attentive called me back after I received my tickets. I had problems booking the tickets yet Nick helped me get a great fare and the dates I needed
17 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
The experience was great
The experience was great, everyone was very helpful and I had all my needs met.
14 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick Harrington was fantastic
14 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
NICK explain very well on everything
NICK explain very well on everything
good job
13 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Good service. Good prices
Martin, understood my needs pretty fast and helped me get a great deal on last minute travel. I will use him again
13 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Personalized service over the phone
Personalized service over the phone. Got the flight we wanted. Big thanks to Tyrone.
13 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Tyrone Smith was very helpfull
Tyrone Smith was very helpfull. He made this experience smoother and got me the best deal on the flights. I will definitely be using him going forward.
12 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin Smith helped me quite a bit with…
Martin Smith helped me quite a bit with my flight change and saved me quite a bit of time and money.
12 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
My experience with Nick was amazing
My experience with Nick was amazing, super helpful & insightful!!
5 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin was very helpful in booking last…
Martin was very helpful in booking last minute flight. Thank you
3 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Good deal and the price matched and Excellent Customer service
The price good as they leveled and priced matched with another company, which was very nice. But main reason that I decided to go with Crystal Travel is the Customer Service Rep Dwight Johnson. He was not only extremely polite and well-spoken He explained everything in great detail and has great knowledge. On top of this show great patience with my original issue with payment and worked with me to get this resolved. I will be booking my flights for future travels through Crystal Travel for this very reason! Great asset your team
1 February 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
I had an excellent experience working…
I had an excellent experience working with Michael Reese. From start to finish, he was professional, attentive, and truly went above and beyond to help me with my flight booking. He patiently answered all my questions, explained all options clearly, and made sure I understood every detail before finalizing anything.
What really stood out was his responsiveness and genuine willingness to help — even when unexpected issues came up, he handled everything quickly and with a positive attitude. I felt supported the whole way through.
I’m incredibly grateful for the outstanding service and would highly recommend Michael to anyone needing assistance with travel arrangements. Thank you for making the process smooth and stress-free!
29 January 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Michael exceeded all expectations
Michael exceeded all expectations. We travel a lot and will be using him for all of our trips now. Every detail was taken care of, also followed up promptly.
Excellent job Michael.
Signed happy travelers Mike and Tammy.
30 January 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin was exceptional
My booking was very difficult, airline kept changing their prices and availability. However, Martin went above and beyond with his exceptional services! He ended up helping me finding the best deal.
21 January 2026
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
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