Crystal Central Reviews 

7,559
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the gorgeous crystal plaques and awards exceed expectations, featuring pristine engraving and exceptional craftsmanship. Shoppers find that the ordering process is simple, noting that helpful support teams readily assist with custom designs and mockups. Buyers also love the remarkably fast turnaround times, reliable communication, and careful packaging that ensures safe delivery. However, some people mentioned minor frustrations, such as orders moving to processing too quickly before updates could be made, proofs lacking background contrast, or items arriving with residue requiring cleaning. Despite these occasional hurdles, consumers remain extremely satisfied and eager to make future purchases.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as engraved... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that packages arrive... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick turnaround times, fast... See more

Order

People report positive experiences with order, highlighting that the process is simple, clear, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal Central did an amazing job getting us the request plaque. We ran into an issue when someone on our side missed placing the order. Crystal Central worked to get the product made and ensured... See more

Company replied

Rated 5 out of 5 stars

Turn around is often faster than expected, communication reliable, and the ability to work with supplied images is invaluable. Our plaques come out beautiful every time and are a joy to present. Thank... See more

Company replied

Rated 5 out of 5 stars

This has been my fourth purchase from Crystal Central. I have gotten a different crystal piece each time. They have all been nothing short of magnificent! There is a very quick turnaround providing a... See more

Company replied

Rated 5 out of 5 stars

This is our fourth order with Crystal Central! Our church has been ordering from them for a very long time. Their products and shipping is absolutely stellar! This order was fantastic. We placed an or... See more

Company replied



Company details

  1. Trophy Shop
  2. also in
  3. Art Supply Store

Written by the company

Engraved Crystal Awards, Crystal Gifts and Crystal Plaques for Every Occasion

Written by the company

EXCLUSIVE CRYSTAL DESIGNS
A multitude of award and gift ideas With samples designed by the experts.
FREE ENGRAVING
Free deep-etch engraving For all awards and plaques.
FASTER DELIVERY SERVICE
Your order will be at your doorstep Within 72 hours using EXPRESS service.

Easy Ordering & Quick Delivery

Great selection of products, each award 100% customizable to your own.

Enjoy rush service with delivery within 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(7,559)

302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service!

Quick service & shipping. Product looked great & everything was seamless! Would definitely use you all again!

25 March 2026
Crystal Central logo

Reply from Crystal Central

We’re glad to hear everything came together smoothly—from the quick turnaround to the final crystal piece. It’s great to know it looked just as expected.

We appreciate your kind words and look forward to working with you again.

— Crystal Central Team

Rated 5 out of 5 stars

This turned out better than expected!

This turned out better than expected!! It was perfect and it came sooner than promised. Awesome first experience, will use them again for sure.

23 March 2026
Crystal Central logo

Reply from Crystal Central

We’re so glad to hear the crystal plaque turned out even better than expected and that everything came together just right. It’s great to know it arrived sooner than promised as well.

We’re especially happy to hear you had such a great first experience, and we look forward to working with you again.

— Crystal Central Team

Rated 5 out of 5 stars

Great product

Great communication, product as pictured, arrived when expected, definitely would use again

2 March 2026
Crystal Central logo

Reply from Crystal Central

We’re glad to hear everything came together smoothly—from the communication to the final crystal award. It’s great to know it matched what you expected and arrived right on time.

We truly appreciate your kind words and look forward to working with you again.

— Crystal Central Team

Rated 5 out of 5 stars

Beautiful work -work of art I should…

Beautiful work -work of art I should say! The wording and artwork was excellent. And, Shipped fast. The recipient was extremely happy & grateful. Thank you!

21 March 2026
Crystal Central logo

Reply from Crystal Central

We’re so glad to hear the piece made such a strong impression—it’s wonderful to know the design and engraving turned out just as you hoped. It’s especially great to hear how happy and grateful the recipient was—that kind of reaction means a lot to us.

We truly appreciate your kind words.

— Crystal Central Team

Rated 5 out of 5 stars

Excellent Company …

This is such high quality from customer service to the product ordered and it came early and was packaged so carefully! Will use again for sure!

21 March 2026
Crystal Central logo

Reply from Crystal Central

We’re so glad to hear everything came together so well—from the service experience to the final crystal piece. It’s great to know it arrived early and was carefully packaged.

We truly appreciate your kind words and are happy to hear you’d choose us again.

— Crystal Central Team

Rated 5 out of 5 stars

Our congregation was very impressed…

Our congregation was very impressed with the craftsmanship and design of the plaque. Thank you so much for your service and quick delivery. She really loved it! Once again thank you.

5 March 2026
Crystal Central logo

Reply from Crystal Central

We’re so glad to hear the plaque was so well received by your congregation. It’s wonderful to know the craftsmanship and design made a strong impression, and that the process felt smooth along the way.

We’re also glad it arrived quickly and was so well appreciated. It truly means a lot to hear that.

— Crystal Central Team

Rated 5 out of 5 stars

Fast service and production of crystal

Fast service and production of crystal. Good quality product and packaging.

16 March 2026
Crystal Central logo

Reply from Crystal Central

We’re glad to hear the service and production were quick, and that the crystal plaque arrived with the quality and packaging you expected.

We appreciate the opportunity to work with you again.

— Crystal Central Team

Rated 5 out of 5 stars

Turn around time was quick for the…

Turn around time was quick for the order, and they even corrected an error in the year I entered to be etched into the plaque before making it. Very satisfied with the outcome.

13 March 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience. We’re glad to hear the turnaround was quick and that our team was able to catch and correct the engraving detail before production.

We’re pleased to know the final crystal plaque met your expectations.

— Crystal Central Team

Rated 5 out of 5 stars

Quick turnaround

Quick turnaround. Excellent service from ordering to receiving the finished product.

13 March 2026
Crystal Central logo

Reply from Crystal Central

We’re glad to hear everything moved quickly from order to delivery and that the process was smooth throughout.

We appreciate the opportunity to create your crystal piece.

— Crystal Central Team

Rated 5 out of 5 stars

Best best gifts for graduating grand kids

Those on the phone were so lovely and helpful to assure me that all was perfect.

27 February 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words. We’re so glad to hear our team was helpful and that the process felt smooth and reassuring.

We hope the engraved crystal plaque made a special graduation gift for such a proud moment.

— Crystal Central Team

Rated 5 out of 5 stars

Plaque look awesome

Plaque look awesome! We received at the promise date.

13 March 2026
Crystal Central logo

Reply from Crystal Central

Glad to hear the plaque turned out great and arrived right as expected. We’re happy everything came together smoothly.

— Crystal Central Team

Rated 4 out of 5 stars

Anm anniversary gift

Product was well crafted. And came out great.

26 February 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words. We’re glad the engraved crystal plaque turned out beautifully and made a meaningful anniversary gift.

— Crystal Central Team

Rated 5 out of 5 stars

Superb Product!

First of all, the ease in which to begin editing your project. Being able to see it as you move along is a game-changer! Then, the timeliness of your response, to review and proof was amazing! And lastly, most plaques are about 6" give or take, but yours is 10" and that is wonderful. My recipient is a big guy, and that just works wonders being able to give him a sizeable plaque. Additionally, the shipping speed and packaging was great. Lastly, the quality and clarity of your lettering is worth every penny! I will only purchase my awards and trophies from you all from now on...thank you so much!!

9 March 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your thoughtful review. We’re so glad to hear the design process, proofing, and turnaround all came together smoothly, and that the larger crystal plaque made such a great impression.

It’s especially rewarding to know the clarity and precision of the engraving met your expectations. We truly appreciate your trust and look forward to creating more meaningful recognition pieces for you.

— Crystal Central Team

Rated 5 out of 5 stars

Pastor

The service was provided very good and fast. God bless you all.

6 March 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind words. We’re glad to hear the service was fast and helpful.

It was an honor to create the engraved crystal plaque for this special recognition.

— Crystal Central Team

Rated 5 out of 5 stars

Very pleased

Love the product . It was easy to order and was delivered in a very timely fashion

6 March 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your kind review. We’re glad to hear that you love the product and that the ordering process was easy.

It’s great to know the award arrived in a timely manner. Thank you for choosing Crystal Central.

— Crystal Central Team

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. The crystal plaque turned out beautiful and exactly as expected. Their team was very responsive to emails and great to work with throughout the process. The final result looked amazing and was very high quality. I would definitely recommend them to anyone looking for a professional and reliable service.

2 March 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing such a thoughtful review. We’re glad to hear that the entire process—from the initial design to the final result—met your expectations.

It’s wonderful to know the crystal plaque turned out beautifully and that our team’s responsiveness helped make the experience smooth along the way. Creating high-quality crystal plaques that match the approved design is always our goal.

We truly appreciate your recommendation and your trust in Crystal Central.

— Crystal Central Team

Rated 5 out of 5 stars

It is the 3rd one I have bought and…

It is the 3rd one I have bought and everyone liked it.

5 March 2026
Crystal Central logo

Reply from Crystal Central

Thank you for choosing Crystal Central again. We’re glad to hear the crystal plaque was well received and that everyone liked it.

It’s always meaningful for us to create engraved crystal awards that mark special moments.

— Crystal Central Team

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