Crutchfield Reviews 

23,023
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,570 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and knowledgeable customer service team for providing clear, expert guidance during audio installations. People also appreciate the prompt delivery services and comprehensive pre-wired kits that make setting up stereo equipment completely straightforward and reliable. Consumers consistently highlight top quality products that arrive safely packaged and ready to perform right out of the box. However, some reviewers were not happy with unexpected shipping delays and carrier issues that impacted their delivery schedules. A few other people also felt that customer support fell short when resolving complex technical problems or handling lost expensive packages.

What people talk about most

Product

Consumers find product to be positive, highlighting great descriptions, pricing, and overall satisfaction... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, highlighting super fast shipping and... See more

Customer service

Customers report positive experiences with customer service, noting that support agents are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting knowledgeable sales consultants... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Open box item shipped via free UPS two day air and was in like new condition. I had purchased several items over five years ago, and my account still had a reward credit from that purchase to apply o... See more

Rated 5 out of 5 stars

Great product, great price, great instructions. Wasted a lot of money having Best Buy do an absolute terrible installation on junk speakers they said would be awesome. Will never buy anywhere but here... See more

Rated 5 out of 5 stars

Your customer service is top notch! I have contacted many companies over the years and nothing compares! Carson was extremely helpful in all aspects of products. I called back for support and the ge... See more

Rated 5 out of 5 stars

The rep on the telephone was very courteous and helpful in determining what all I needed to replace the head unit for my boat radio. The shipping arrived in only a few days.(earlier than expected). I... See more


Company details

  1. Electronics Store
  2. Camera Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Information provided by various external sources

Free Shipping with delivery in 3 days or less and Lifetime Tech Support with your purchase. Call 888-955-6000 for custom-tailored advice on audio/video electronics for the Car and Home.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(23,023)

1,550 reviews in the last 12 months

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Rated 5 out of 5 stars

Accurate and on time delivery

I’ve bought things from crutchfield many times. They offer high quality products at very good prices. The selection is good and any order is sent quickly. I would recommend buying from them. My dealings have always been up to my expectations.

19 August 2026
Rated 5 out of 5 stars

Great experience

Correct product received, packaging was outstanding…delivery time was as stated. First rate service!

19 August 2026
Rated 5 out of 5 stars

Helpful sales

Very helpful sales. Will probably have to call tech as I have a couple questions about the install of my cartridge.

14 August 2026
Rated 5 out of 5 stars

In a time where most companies care…

In a time where most companies care more about a race to the bottom when it comes to price, Crutchfield provides good value for their products but the knowledge and support is 100/10 and that is what keeps me coming back. I bought a new head unit to upgrade the wife's car. Starting with the chat the team helped me pick the best option for my budget with the features I wanted. Then came the 2 day shipping which Amazon has even lost how to do! During installation I ran into a coupel of my own user error issues. A quick call to tech support each time got me taken care of in under 7 minutes and solved my issue and the reps were great even on a Sunday afternoon. The only exception was the last time I called it took about 23 minutes and that was only because Dale took his took his time and went above to explain where I messed up and ensure I had everything 110% He even went above and provided a text link so I could send photos what what I had so he could clearly see what I was describing. He even got me dialed in woth audio settings through the phone to ensure it was optimized! Yes the prices may not be the cheapest or something may have a long backorder and be instock everywhere else but I have an extremely hard time complaining about those when their support is as great of an experience as I have had!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Crutchfield has it all!

Searching for the right product was easy. THey have a great selection on everything you need. Pricing is accurate. Fast free shipping! Crutchfield has been around a long time!

18 August 2026
Rated 5 out of 5 stars

Crutchfield is the Best

Over the years I've used Crutchfield for several car radio upgrades. They've never failed to provide everything I need to do the installation and when I run into issues their phone support is the best around. Within minutes I'm on the phone with an expert who is determined to fix whatever the problem is - and does.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

easy to find what I needed to fit my older truck. The radio and install kit were a great fit and easy to understand and Install. fast shipping and lots of follow up to make sure everything was exactly what I needed

17 August 2026
Rated 5 out of 5 stars

Radio Bluetooth order

I ordered radio/Bluetooth equipment for the first time for my Jeep Wrangler. Actually Chat gpt recommended your website and it was easy to order all the parts I needed. Quick shipping. Will have items installed professionally shortly.
Easy to navigate website and prices were good as well.
Will definitely be back.

10 August 2026

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