My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... See more
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See what reviewers are saying
Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more
Company replied
The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... See more
Company replied
Company details
Written by the company
Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.
Contact info
32 Blackfriars Rd, South Bank, SE1 8PB, London, United States
- +44 (0) 20 3642 5294
- help@crukafe.com
- www.crukafe.com
3.3
Average
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing coffee, organic, good price and good service
Amazing coffee, organic, good price and good service. Super happy
30 September 2016
Unprompted review
Reply from CRU Kafe
Great to have you join our CRU Abigale!
Thank you for taking the time to leave such a wonderful review :)
Kind Regards,
Sarah
Great tasting organic coffee capsules
Tastes good, they are organic, need I say more! Since trying these two of my colleagues have also converted from Nespresso capsules to Cru Kafe.
29 September 2016
Unprompted review
Reply from CRU Kafe
Thanks for spreading the CRU word :)
So glad you and your colleagues are enjoying the coffee!
Kind Regards,.
Sarah
Great Coffee
Excellent blends of coffee, full of flavor and smooth. All of the blends are lovely and would (and have) recommend CRU.
My only suggestion would be my wife likes flavored coffee and it would be nice to have a selection of flavored pods at CRU instead of having to buy them from Nespresso. It would also save me placing two orders each time I stock up.
22 September 2016
Unprompted review
Reply from CRU Kafe
Hello Kristyan,
We are so glad that you are enjoying the coffee :) We are always working on new blends and so hopfully sometime in the future we will be able to offer you some flavoured versions!
Watch this space Kristyan!
Kind Regards,
Sarah
Reply from CRU Kafe
Hello Hilzee,
Thanks for the smooth review, glad your enjoying the blends :)
Kind Regards,
Sarah
Review
Fast delivery and a commitment to great customer service. My only grip is from time to time the cover barely pierces making just a couple of holes which results in it being throw away instead of being enjoyed.
13 September 2016
Unprompted review
Reply from CRU Kafe
Hello Barry,
Thank you so much for taking the time to leave us your feedback :)
What you have described there with the pod not piercing is not common at all and so I'd like to get this issue sorted for you as soon as possible Barry.
Please contact me at help@crukafe.com and we can get this sorted for you!
Thanks Barry, I look forward to hearing back from you.
Kind Regards,
Sarah
fab coffee
Love your coffee, we tried a number of brands before we found yours and just love it....
10 September 2016
Unprompted review
Reply from CRU Kafe
Hello Sarah,
You know what they say, all good things come to those who wait! We are glad you found us in the end - enjoy the coffee Sarah:)
Kind Regards,
Sarah
Great coffee
I love the flavor of CRU Kafe: rich and creamy without being bitter. Both the capsules and coffee beans taste great.
10 September 2016
Unprompted review
Reply from CRU Kafe
Wow, thats a glorious review Coffee Lover!
We are really happy with the new Cajamarca beans and grounds we have just launched, so are glad you are enjoying them also!
Kind Regards,
Sarah
CRU Kafe
Great coffee, well priced, with prompt delivery - whats not to like?!
9 September 2016
Unprompted review
Reply from CRU Kafe
Thanks for the kind words Mark!
Happy to hear you are enjoying the coffee as much as we are!
Kind Regards,.
Sarah
Reply from CRU Kafe
Thanks for taking the time to give us your feedback Anthony,
We are glad you are enjoying the whole CRU experience :)
Kind Regards,
Sarah
Very quick delivery for a great product
Cru Kafe is definitely the best Pid coffee around
8 September 2016
Unprompted review
Reply from CRU Kafe
Thank you Simon,
We are glad you share our thoughts :)
If there is anything we can ever help you with then please just get in contact!
Kind Regards,
Sarah
Great value coffee
As a coffee lover CRUkafe is the best option to me! Nice flavour, organic coffee and even cheaper than other capsules. Thanks for making it so simple and so good!
7 September 2016
Unprompted review
Reply from CRU Kafe
You are more than welcome Celia,
We are very happy to have you aboard and thank you so much for taking the time to leave us your thoughts :)
Enjoy the coffee and please know that we are always here if you have any questions!
Kind Regards,
Sarah
Convenient Coffee
Prompt, efficient order and delivery process. Great value for money and good flavoured coffee. Only one small complaint - the coffee doesn't seem to flow just as quickly as it did when I used Nespresso capsules but at the Cru price it's worth the wait!
7 September 2016
Unprompted review
Reply from CRU Kafe
Hello James,
Thank you for taking the time to leave us your review today, we are so happy to hear you are enjoying our coffee and services!
Our pods are not pierced like the Nespresso pods. Instead ours work on water pressure, allowing the water to sit in the pod that little bit longer so you get as much flavour in your cup of coffee as possible.
It does mean a few extra seconds wait but as you say, its well worth the wait :)
Kind Regards,
Sarah
Quick, convenient and excellent coffee!
Cru have managed to produce the best tasting coffee pods I have had, deliver them conveniently and at a good price for the quality. Excellent- would recommend to anyone with a nesspresso machine!
7 September 2016
Unprompted review
Reply from CRU Kafe
Thanks Rob,
We really have tried our best to deliver all of the above :)
We appreciate the glorious review very much!
Kind regards,
Sarah
The smoothest tasting coffee in a pod
I am rather particular about my coffee, as I have Italian friends who frequently educate me in what's good and bad, so I am choosy in what I buy. I have to admit that some Of the coffee that is the same brand as the people who make the popular machines is good. And I used to buy it regularly as the service was good also. That was until I requested a sample pack from Cru Kafe. And I can honestly say that this coffee is the best that I have tasted that comes from a pod/capsule. It really is exceptionally smooth. My preference is Dark Roast. I like it as a cappuccino and as an espresso.
7 September 2016
Unprompted review
Reply from CRU Kafe
Hello coffee lover,
Thank so much for trying us out and we are so glad that you like the coffee, I am sure your Italian friends feel the same ;)
The Dark Roast is one of our most versatile like you say, so we are happy your enjoying it.
We appreciate the feedback!
Kind regards,
Sarah
THE BEST ORGANIC POD COFFE THERE IS
WE HAVE SEARCHED AND TRIED A LOT OF PODS FOR COFFEE AND THIS IS DEFINITELY THE BEST ORGANIC OPTION AVAILABLE.
7 September 2016
Unprompted review
Reply from CRU Kafe
Sounds to me like you know good coffee when you taste it Jason!
So happy that you have finally found us :)
Keep on enjoying the coffee and welcome to the CRU!
Kind Regards,
Sarah
Great coffee, super fast delivery.
Really good tasting coffee and so nice to get a selection of the four coffees per order and not have endless different flavours to chose from. Will definitely order again.
7 September 2016
Unprompted review
Reply from CRU Kafe
We are so happy to hear that you are enjoying the coffee Annabel,
Thanks so much for letting us know your feedback today :)
As a growing company we are always interested to hear what our customers need from us in order to make their experience the best it can be so will take your comments on board!
Kind regards,
Sarah
Reply from CRU Kafe
Hello Chris,
Thank you for taking the time to leave your feedback today.
You are more than welcome, we are glad you are enjoy your CRU experience :)
Kind Regards,
Sarah
Reply from CRU Kafe
Thank you for such a delightful review Richard,
So glad you're enjoying your CRU experience, we are glad to have you aboard!
We are very fortunate at CRU to have three very wonderful co-founders and so I will pass along your very flattering words :)
Kind Regards,
Sarah
Reply from CRU Kafe
Wow, thanks for the wonderful words Mohammed!
I am so glad you are enjoying the coffee and if there is ever anything else we can ever do for, please just let us know :)
Kind regards,
Sarah
Good quality but poor pods
Started out fine but then began to clog up my Nespresso Pixie.
I have had to revert back to the Nespresso pods.
Sorry to Cru for being so negative, it's a good item but needs attention and other flavours to win me back. I am sure I'm not the only customer to think this. Good luck!
5 September 2016
Unprompted review
Reply from CRU Kafe
Hello Greg,
Thank you for taking the time to write us a review :)
Your issue does concern me a bit because we are 100% compatible with the Pixie. We use it ourselves for events and have hundreds of customers who use that machine with our pods also.
If you could email help@crukafe.com then I will be more than happy to look further into this issue and get a resolution for you.
Thanks Greg, I hope to speak to you soon.
Kind Regards,.
Sarah
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