My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... See more
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See what reviewers are saying
Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more
Company replied
The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... See more
Company replied
Company details
Written by the company
Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.
Contact info
32 Blackfriars Rd, South Bank, SE1 8PB, London, United States
- +44 (0) 20 3642 5294
- help@crukafe.com
- www.crukafe.com
3.3
Average
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coffee not to my taste
These recyclable pods are a great idea however I personally didn't enjoy the coffee. I tried dark roast & intense pods & didn't like either. However as everyone's pallet is different, I rated 3 stars as the idea is great & delivery fast.
18 October 2016
Unprompted review
Reply from CRU Kafe
Hello Sheryl,
thanks for taking the time to leave a review and i'm sorry to hear that the flavours were not for you.
As well as the Dark and Intense blends we also have Light and Decaf which are extremely popular.
If you fancy something a bit richer then please keep an eye out for our Coorg Estate which is due for its second wave of release very soon :)
Kind Regards,
Sarah
Timely delivery - delicious coffee
Pleased to find I can still use Fair Trade coffee in my Nespresso machine!
18 October 2016
Unprompted review
Reply from CRU Kafe
You can indeed Jayne :)
thanks for leaving a review and hope your enjoying the coffee!
Kind regards,
Sarah
Great coffee
We love the intense and decaf capsules. Cheaper than Nespresso too.
16 October 2016
Unprompted review
Reply from CRU Kafe
Thanks Ad,
Glad you are enjoying the blends, we try and do a little something for everyone :)
Keep enjoying the coffee and have a delightful day!
Kind Regards,
Sarah
Would recommend!
Prompt delivery, and free over a reasonable set price.
16 October 2016
Unprompted review
Reply from CRU Kafe
Hello Spencer,
Glad you are enjoying the service :)
Thanks for taking the time to get back to us with your feedback!
Kind Regards,
Sarah
Delicious Organic Coffee, great service!
Delicious Organic Coffee, great service!
Fast delivery and very reasonable prices.
15 October 2016
Unprompted review
Reply from CRU Kafe
Thanks Spencer,
Glad that you are enjoying the whole CRU experience!
We hope to see you again very soon!
Kind Regards,
Sarah
not bad
def not bad coffee but so far not quite what i'd hoped for. Not totally sure I prefer it to nespresso tbh. Perhaps im adding to much water or something?
14 October 2016
Unprompted review
Reply from CRU Kafe
Hello Simon,
Thanks for taking the time to leave a review :)
We find more water works well with our Dark or Intense as the intensity of the roast can cut through, but you may need to double up on pods if you would like a longer Light Roast or Decaf.
If you would like to discuss further please contact me at help@crukafe.com
Kind Regards,
Sarah
Fabulous Coffee, Fabulous customer service
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe capsules embodies all of these. I am absolutely delighted to be one of their fervent customer.
13 October 2016
Unprompted review
Reply from CRU Kafe
Hello Sylvie,
We are so happy to have you join our mission!
Glad you're enjoying the coffee :)
Kind Regards,
Sarah
Amazing coffee
Amazing coffee and great prices. Easy to order and arrives quickly. No need to but pods anywhere else now
11 October 2016
Unprompted review
Reply from CRU Kafe
Glad to have you aboard Tarquin!
Thanks for taking the time to leave us your review - keep on sippin'!
Kind Regards,
Sarah
Glad!
Yes glad to have found guilt free organic decaf in recyclable capsules! And it tastes wonderful despite the decaffeinating process... well done!
Not so sure about the smallness of the bags though and they are not recyclable... I wish it would be possible to buy bags of 50 or 100 capsules...
11 October 2016
Unprompted review
Reply from CRU Kafe
Hello Christiane,
So happy youve found us and glad that you are enjoying our beloved Decaf :)
Please bare with us as we are currently developing not only a 100% compostable pod, but also 100% compostable packaging! We hope to roll out the changes in the New Year!
Thank you for the feedback on the bags, we will take that on board for future development :)
Kind Regards,
Sarah
Reply from CRU Kafe
Thanks for the review Sashko!
Glad to have you aboard :)
Kind Regards,
Sarah
Great coffee!
Love the coffee pods, especially the light and dark roasts. Quick delivery when ordered online and staff are always very helpful.
However, the website is frustrating and I'm unable to find a link to set up a subscription.
10 October 2016
Unprompted review
Reply from CRU Kafe
Hello Anne,
Thanks for taking the time to leave such a delightful review :)
Unfortunatly we have taken the old subscription service off the website while we work on doing improvements. We are working hard to get this back up and running but at present we do not have a completion date.
If at any point you need any assistance of have any problems at all, please don't hesitate to get in touch at help@crukafe.com.
Kind Regards,
Sarah
CRUKafe
Absolutely delicious, organic, ethical coffee ALWAYS delivered in record quick time
10 October 2016
Unprompted review
Reply from CRU Kafe
Hello Catherine,
Glad to hear our coffees winging its way to you so quickly :)
Keep enjoying the coffee and if there's anything else I can do to help please do let me know!
Kind Regards,
Sarah
Excellent great tasting coffee
Actually prefer the flavour of these pods to some original Nespresso ones. Came quickly after ordering (in robust card board and foil sealed packaging).
10 October 2016
Unprompted review
Reply from CRU Kafe
Thanks Twiggy UK,
You definitely have wonderful taste :)
Glad you are enjoying your CRU, we hope to see you again soon!
Kind Regards,
Sarah
GREAT COFFEE
It is a Great company with a very personal touch. coffee is great order as much as you need and pause it if you have to much. perfect
10 October 2016
Unprompted review
Reply from CRU Kafe
Thank you for the lovely review Barry.
If there is ever anything we can do for you please just ask :)
Kind Regards,
Sarah
Reply from CRU Kafe
Thanks Rob,
We try to make every step a easy as possible :)
Thanks for taking the time to leave us your review.
Kind Regards,
Sarah
Easy
Straight forward to order and delivery in two days. The best capsule coffee I have found!
10 October 2016
Unprompted review
Reply from CRU Kafe
Thank you for taking the time to leave such a kind review Rachel :)
Happy to hear youve finally found the coffee capsule youve been looking for - what excellent taste you have!
Kind Regards,
Sarah
Reliable qualiity
Easy and straightforward to order. Good value and, importantly, quality coffee.
9 October 2016
Unprompted review
Reply from CRU Kafe
Fantastic to to hear Steve!
Welcome aboard :)
Kind Regards,
Sarah
Cannot fault!
Lovely coffee, straight forward order process & very quick delivery.
Trustworthy company, have used a few times now and will continue to do so.
8 October 2016
Unprompted review
Reply from CRU Kafe
Thank you Njr,
Glad to hear that we are ticking all your caffeinated boxes :)
Hope you continue to enjoy the coffee and please remember, we are always here if you need anything!
Kind Regards,
Sarah
Reply from CRU Kafe
Glad to hear your enjoying your full CRU experience Chris :)
Kind Regards,
Sarah
Decaf coffee pods.
Was looking for decaf coffee pods for a Nespresso machine and tried these. An excellent coffee.
7 October 2016
Unprompted review
Reply from CRU Kafe
We definitely agree Will :)
Happy to hear that you're enjoying our Decaf, it's definitely a very loved blend.
Kind Regards,
Sarah
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