CRU Kafe Reviews 

542
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... See more

Rated 5 out of 5 stars

Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more

Rated 5 out of 5 stars

We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more

Company replied

Rated 4 out of 5 stars

The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... See more

Company replied

Company details

  1. Coffee Store

Written by the company

Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.


Contact info

3.3

Average

TrustScore 3.5 out of 5

542 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(542)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm not ashamed to say I'm a bit of a coffee snob

I'm not ashamed to say I'm a bit of a coffee snob. Having a barista girlfriend has turned me into this.

We were on the lookout for something tasty yet sustainable. This is difficult to find.

Cookies got the best of our instagram ads and lo and behold, Cru appeared.

We ordered the discovery box to get a true taste. This consisted of 10 x 6 different coffees. I'd like to add a note here that £20 for 60 nespresso pods is AMAZING.

Granted, there were a couple of types that weren't our thing. But we have found four solid flavours for ourselves. I cannot go a day without the "Espresso", the OH loves "Dark Roast".

We eventually decided to walk away from Cru for a couple of months due to wanting to experience other coffees but we've found our way back.

This time we've subscribed to ensure we never go a morning or afternoon without this wonderful coffee again.

Recommendations: the "espresso", Minor Figures oat milk, ice and a dash of Monin caramel syrup. It is heaven in a glass.

P.s the staff are great too. Each of us have exchanged emails with Tom and Adele.

Thank you Team Cru, we heart you and can't wait to see your wonderful business grow.

Love,

Liss and Nel :)

12 May 2021
Unprompted review
CRU Kafe logo

Reply from CRU Kafe

Thanks for the stellar review! Glad to know we've won you back and that you're now part of our subscription service, enjoying not only the coffee but our service as well. We're so glad to have you both as part of the CRU ☕❤️

Rated 5 out of 5 stars

Quick delivery and great coffee

Quick delivery and great coffee!

I went for the discovery box so I could try as many different coffees as possible. Love the flavour of each coffee - it also works perfectly with my Nespresso machine.

26 April 2021
Unprompted review
CRU Kafe logo

Reply from CRU Kafe

Hi Ruth,
Many thanks for your stellar feedback. Very pleased to hear you enjoyed the Discovery Pack!

Welcome to the CRU.

Best,
Adele

Rated 2 out of 5 stars

Could be brilliant with some little changes

Used Cru a while now but I've gave up.
There's something about the capsule that doesn't agree with my krups nespresso machine to the point where I'm wasting around 25% of the product.
Some capsules taste brilliant. Some are weak to the point where a double espresso is still pretty poor.
I thought it was my machine but starbucks etc. I haven't had a single issue with.

Brilliant company but the product needs improving just that little bit.

13 April 2021
Unprompted review
Rated 2 out of 5 stars

Watery and flavourless cup of coffee

Watery and flavourless cup of coffee. The first one out of the box didn’t work properly Mx it shot a big shot of water and then finally punctured and started the cup. Won’t purchase again and sad I have two boxes to use up.

21 June 2020
Unprompted review
Rated 1 out of 5 stars

Undrinkable

Undrinkable - Weak and watery. I am not a particularly fussy coffee drinker so I normally buy whatever pods are on offer at the supermarket. These are the first pods I have ever bought which were undrinkable. I tried to give them away to my work colleagues but nobody could stomach them. All six packets ended up in the bin.
To be fair to the company when I told them about this they sent me out another 6 boxes free of charge. Unfortunately these were just as bad so ended up in the bin as well.

26 March 2020
Unprompted review
Rated 5 out of 5 stars

Honduran is a bit different

I buy beans so no "pod problems". The Organic Honduran is as good as any coffee I've tasted. It's that bit different (I don't have the fancy words to describe it) and I'll get some more of it. I've just had a cup!

24 September 2019
Unprompted review
Rated 2 out of 5 stars

Purchased 5 boxes cpl.weeks ago for our…

Purchased 5 boxes cpl.weeks ago for our office, probably get about 3 or 4 pods out of each bpx that actually work properly in my Nespresso Magix machine, seems they are not piercing properly and we just get drips?? So we gave up on them and went back to Waitrose own brand and Nespresso brand that never fail. Shame as the taste was great for the pods that did work . NB we have two different Nespresso machines in our house, the pods didn't work in either! So it's definitely not the machine!

23 August 2018
Unprompted review
Rated 5 out of 5 stars

Delicious coffee, now in recyclable aluminum pods

I inherited a Nespresso machine when my workplace moved location in April 2018. A year ago, I wouldn't have been very excited—but CRU changed that.

I never liked the idea of Nespresso because of how much waste is generated by the pods. Combining a solution to that problem with delicious tasting coffee (dark roast, you da real MVP), combined with a decommissioned Nespresso machine, has secured me as a CRU Kafe customer for life.

If you're hesitating, just try it.

6 August 2018
Unprompted review
Rated 2 out of 5 stars

Quite tasteless...

First the good point. The capsules are very easy to fit into a Nespresso machine and are easily pierced, unlike most of the other brands.

However, the taste is weak and watery, even with a small cup. Though I purchased the capsules from Amazon with free delivery, they aren't much cheaper than buying direct from Nespresso. Won't be buying them again.

18 January 2018
Unprompted review
Rated 5 out of 5 stars

Honestly sikh

Honest, ethical and delicious I want to have cru kafe all over my face and in my mouth. You guys rule xxx

10 January 2018
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company! Love the ethos, the delicious pods and the care they take to inform me about the coffee that I consume on a daily basis! keep going guys you're going to be huge

13 December 2017
Unprompted review
Rated 1 out of 5 stars

Incompatible - do not believe them

I bought a Starter Pack for my Nespresso machine made by Alessi. They do not work, unless I pierce holes manually and force them into the pod holder.
Now I have tried them in a new Nespresso machine made by Krups. They do not fit and cannot be modified to work.
It is totally dishonest to claim that they are Nespresso compatible when they are not.

3 August 2017
Unprompted review
Rated 1 out of 5 stars

Taste not quite up to standard

Excellent ordering process and customer service. My coffee arrived quickly and beautifully presented in a box however the taste is disappointing. Many had described it as just as good or even better than the original Nespresso pods however I found the quality not as good and the strength not on par with Nespresso. Although I ordered the taster pack for trial it will now just sit unused amongst the other compatibles in my cupboard!

26 July 2017
Unprompted review
Rated 5 out of 5 stars

Great coffee and great service

I made my first order with CRU Kafe after hearing about them in a newspaper (FT) and noticing that the order would be as expensive as other retailers (Sainsbury's, M&S). Very happy with the quality of the coffee and with the delivery. Looking forward to their fully compostable pods.

31 October 2016
Unprompted review
CRU Kafe logo

Reply from CRU Kafe

Hello Jerome,

Thanks for taking the time to leave a review today, and what a delightful review it is!

Glad to see your happy with the coffee and looking forward to the compostable pods as much as we are!

Kind Regards,
Sarah

Rated 5 out of 5 stars

No complaints, great coffee

Was searching for organic coffees and found it first time with Crd. Great Coffee and super fast delivery.

Just perfect

31 October 2016
Unprompted review
CRU Kafe logo

Reply from CRU Kafe

Hey Holron,

So happy to hear you're enjoying the whole CRU experience!

Welcome to the CRU!

Kind Regards,
Sarah

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