I nearly always book my cruises with Cruise Nation and recommend to friends. Always the best prices and the packages put together are very well thought out. Last few years we’ve done Alaska, Ffjords,... See more
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Review summary
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We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
Company replied
I spoke to the agent in cruise Nation Customer Service , Janine, She arrange disable request to Ryanair and Royal Caribbean for my wife whom she had a Hip replacement 5 weeks ago. She act it so quick... See more
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We booked our honeymoon back in 2016 with Cruise Nation and keep going back to them to book other trip, unfortunatly due to health reasons they have not always gone ahead but the team, especially Jemm... See more
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Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Great customer service
Jemma from Cruise Nation came to our help when Turkish Airlines unfortunately changed our flights to an unsuitable one.
Very professional and efficient. Great customer service.
17 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to assist you when your flights were changed and provide a suitable alternative.
It’s great to know she delivered professional and efficient support throughout. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver great service.
Generally service was good.
Generally service was good.
specially Jemma was very helpful, pleasant and professional. Thank you Jemma.
17 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re pleased to hear that overall you received good service and that Jemma was particularly helpful, pleasant, and professional throughout. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver great service.
Laura was very helpful as I had no…
Laura was very helpful as I had no email confirming my cruise was booked and she discovered the booking had failed although the payment came off my credit card. She got my booking sorted and also helped get us a suitable cabin.
She was very helpful, caring and efficient.
15 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re very sorry to hear about the initial issue with your booking and the confusion caused when the payment went through without confirmation.
We’re delighted that Laura was able to investigate the issue, get your booking sorted, and help secure a suitable cabin for you. It’s great to hear she provided helpful, caring, and efficient support throughout.
We’ll be sure to share your kind comments with Laura and the wider team, who work hard every day to deliver great service.
Thank you Janine
Grateful for Janine's assistance in rectifying a problem with the amenities booked for our Oceania cruise.
13 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Janine
Janine - she is an absolute superstar, she's helped us get a compassionate transfer to another cruise after I sadly fractured my knee cap.
She has sorted everything out for us and we are so grateful for all her help and support
13 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re truly sorry to hear about your injury, but we’re delighted that Janine was able to support you and arrange a compassionate transfer to another cruise during such a difficult time.
It’s great to know she was able to take care of everything for you and provide the help and reassurance you needed. We’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Excellent customer service
Excellent! I raised a query less than an hour ago, response sent already. Wonderful speedy response.
12 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Kimberley has been very helpful with flight changes from BA
Kimberley has been very helpful in reorganising the flights for our holiday that were changed by BA. It has taken a lot of thinking on our part because of the changes but Kimberley has been very patient and helpful and come back to us a number of times with different suggestions until the final one suited us. This involved phone calls and emails from Kimberley from customer services at Cruise Nation.
11 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Kimberley was able to support you with the flight changes and patiently work through several options until you found one that suited you.
It’s great to know she kept in regular contact and provided support via both phone and email throughout the process. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard every day to deliver great service.
I wanted to find out about transfers…
I wanted to find out about transfers from our cruise port to a airport in Italy and a wonderful Cruise Nation agent Janine Froud went the extra mile to not only find the information we required but contacted several taxi company’s to get a transfer price , plus also speak too the cruise ship company to find out if they organise the required transfer . She succeeded in booking a transfer for our return journey from the cruise terminal to the airport , great customer service , thank you Janine
8 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine went the extra mile to assist you with arranging your transfers and was able to secure a suitable option for your return journey from the cruise terminal to the airport.
It’s great to know she took the time to contact providers and the cruise line on your behalf to ensure you had all the information you needed. We’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Reason you got a 1* is your contact
Reason you got a 1* is your contact. E mailed a few weeks ago then 3 days ago. No reply so I just rang you. Press 2 recorded message then at the end it tells you to press 2 yes you got it. You don’t get to speak to anybody. Well we just booked a cruise with Simplycruises so loss of sale there. We are booked and want information booking HTR-**5690
Based on the time it gets you to reply is based on future bookings.
7 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand your frustration, particularly after attempting to contact us multiple times by both email and phone without receiving the response you expected.
We’re sorry you’ve experienced technical issues, and we have fed this back to our tech department. While we always aim to respond as quickly as possible, there can occasionally be periods of exceptionally high contact volumes which may impact response times and call wait times more than we would like. That said, we appreciate that this does not reflect the level of service you expected or that we aim to provide.
We’re sorry to hear that this experience led you to make your new booking elsewhere, however we can see that you remain booked with us and we would still very much like the opportunity to assist with your existing booking and answer any outstanding questions you may have.
Please contact our customer services team quoting your booking reference and we will ensure your enquiry is reviewed and responded to as soon as possible.
Thank you again for your feedback — comments like yours help us improve our service and communication.
Ive booked a few times with cruisenation…
Ive booked a few times with cruise nation now. I had some difficulty this time via telephone- you can be on hold for a long time . When I eventually got through i wasnt entirely satisfied with an answer to my query as I didnt think I explained properly so, I wrote an email and I had a lovely prompt reply from a lady called Jemma who sorted out my query no problem. Very polite reply .
6 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your continued support and for taking the time to share your feedback. We’re sorry to hear that you experienced longer wait times on the phone and that your initial query wasn’t fully resolved at first.
However, we’re delighted to hear that Jemma was able to assist you promptly by email and resolve your query with a polite and helpful response. We really appreciate your comments, as they help us improve where needed as well as recognise great service.
We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Janine at cruise nation was clear with…
Janine at cruise nation was clear with the information given to me and very polite which allowed myself and my partner to make informed decision,
Thank you Janine.
5 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine provided clear information and such polite service, helping you and your partner make an informed decision with confidence.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Responsive and hassle free service
I’ve only just booked and I’m already getting quick and reliable service back from Jemma. It’s nice to deal with a reliable person who’s answering my questions and not an AI bot that doesn’t actually help. Certainly gives me confidence in them.
2 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that you’ve received quick, reliable, and hassle-free support from Jemma so early in your booking journey.
It’s especially great to know that having responsive and helpful communication has given you confidence in booking with us. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Thank you again for choosing Cruise Nation and we hope you have an amazing holiday.
Amending booking …
Jemma was very helpful and responsive with my amendment request and for-filled the amendment with no issues.
1 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re delighted to hear that Jemma was helpful and responsive in assisting with your amendment request and that everything was completed smoothly. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver great service.
Excellent service from the Cruise…
Excellent service from the Cruise Nation team. Providing quick and informative replies to questions when on holiday.
25 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Fabulous service
Jemma has been wonderful in getting my cruise amended. She is prompt to respond to any queries.
30 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Missed our flight
We had a nightmare of a day missing our flights due to no fault of our own. We phoned the assistance number and spoke to Kimberley who was absolutely amazing. She sorted out new flights for us helped with hotel bookings and completely took the worry out of our hands. Well done cruise nation for absolutely perfect customer service. This is the third time we hv used you for booking our cruises and will definitely be and using you again in future. A massive thankyou to Kimberley who telephoned us about 8 times trying to sort things for us and helping to calm me down. First class
30 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re sorry to hear your trip started with such a stressful experience, but we’re delighted that Kimberley was able to support you and help get everything back on track.
It’s fantastic to hear that she was able to arrange new flights, assist with hotel bookings, and provide reassurance throughout the process. We know situations like this can be overwhelming, so we’re really pleased she was able to take some of that pressure away.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver first-class service. Thank you again for choosing Cruise Nation — we look forward to helping you with many more holidays in the future.
Janine was really polite
Janine was really polite, helpful and got back to me via email with a response quickly.
28 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was polite, helpful, and responded to your enquiry so quickly. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Kimberley has been great
Kimberley has been great. So helpful in making our family (15 of us) cruise something we will remember.
We are all looking forward to the cruise immensely.
28 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley has been so helpful in making arrangements for your family cruise and helping create something truly memorable for all 15 of you.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you all have an amazing holiday and make some fantastic memories together.
Jemma was super helpful my question was…
Jemma was super helpful my question was answered and shorted straight away
27 April 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review ! We will certainly share your kind words with Jemma
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