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I didn't have time to finish the registration and they banned me. Maybe because I wrote in my information that I own a guesthouse? So, you don't care about being honest and clear; I'll take my cruises... See more
Brilliance of the seas…….tired old ship , tired short staffed and untrained barmen, cleaners and main dining room waiters. Food lukewarm, small portions and tasteless. High proportion of staff with l... See more
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Company details
Written by the company
Complete guide to UK cruises, cruise lines and exclusive cruise deals. Over 50,000 cruise reviews, ship ratings and the world's largest cruise forum.
Contact info
1.7
Bad
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Just returned from a cruise to nowhere…
Just returned from a cruise to nowhere with Virgin Cruises Valiant Lady. Madrid port cancelled. Shows cancelled. No sunbeds available and it wasn't a full ship. Run out of certain drinks and food. Lack of hygiene onboard, half ship ended up with Covid. MUST HAVE android mobile as everything done is through an App (that is if you can get onto it without it buffering all the time, more offline than online. Jacuzzi not working just hot water. Pool you can only swim x4 strokes in. Hardly any daytime activities. Restaurants and exercise classes were all fully booked unable to get in any.
6 April 2022
Unprompted review
My Father who is 85 years old
My Father who is 85 years old, booked a cruise through you which was for last year. When the pandemic flooded the UK, he cancelled the trip just before lockdown. Since then he has tried on many occasions to get a refund but to no avail. The person he is dealing with just keeps telling him to book another cruise or lose his money.
Since booking the cruise my fathers health has deteriorated, which he has explained but still no offer of a refund. Although he may have cancelled the cruise a few days before lockdown, as like many elderly people, he was panicked by the severity of the pandemic. Whilst I appreciate they must be dealing with many cancellations and alterations to bookings, I strongly feel that my Father hasn't received the understanding that he deserves and has been taken advantage of because of his age.
2 June 2021
Unprompted review
Excellent cruise resource for trip planning
When researching our first cruise we relied heavily on cruisecritic's cruise resources and reviews. Without their website it would have been a lot more difficult for us to pick the exact ship we wanted to be on or the exact type of cruise we wanted. As a novice to cruises I learnt a lot about the different class levels of cruise providers and was able to avoid some of the cruises that had I not had this research to hand would have unwittingly picked and most likely would have been disappointed. I tried looking for cruise reviews on Tripadvisor where I usually look for holiday advice but because this trip was cruise specific there was nothing on Tripadvisor.
I will most definitely 100% use cruisecritic again in researching and planning our next cruise.
5 May 2019
Unprompted review
Offensive message
When I tried unsubscribe, I got an offensive message: "SECURITY, ESCORT THIS PERSON (ME) OFF THE SHIP!"
What idiot thought of this and how it passed the content approval I do not really know.
Dr. Eli Lizorkin-Eyzenberg
9 June 2016
Unprompted review
Good info
I have picked up good information and opinion from this website, but can't tell whether it is completely independent. Thought it was useful though.
12 November 2013
Unprompted review
Great Reveiws
Great Ship reviews and help but seems to have some direct backing so not totally impartial
21 July 2010
Unprompted review
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