Croma Reviews 

Croma product service is very disappointing and his staff of call centre and service incharge is also rudely talking.i have registered the complaint of RO on 19th Dec 25 and till date my RO has not repaired and no answered from service incharge of Lucknow. I suggest do not purchase Croma Product.

I am highly dissatisfied with my experience with Croma. After purchasing a washing machine from them, it developed a serious issue — it only drains water and does not wash or clean clothes at all.
A service visit was arranged and parts were replaced, but even after servicing, the exact same problem continues. This clearly shows ineffective servicing and poor technical support. The issue was not resolved, yet the complaint was treated as closed.
This entire experience has been frustrating and time-consuming. For a brand like Croma, such poor after-sales service, lack of accountability, and repeated inconvenience is unacceptable.

Worst hin class after sales service,
Nobody is bothered about your service request even after 7 days.

“I bought a phone from Croma but the entire process was time-consuming with slow delivery. There were no real offers or free gifts like I saw at the OnePlus store — where I could have bought the same phone at the same price with warranty and free earbuds. Croma didn’t match that value, and their service felt expensive without any extra benefit.”

Very Poor Service Experience

My first experience with Croma has been extremely disappointing.

I purchased a Haier 358-liter refrigerator on 14 December, and it was delivered on 20 December. Even after delivery, no demo or installation request was logged with Haier. I had to personally contact Haier to arrange the demo and installation, which is unacceptable after buying a major appliance from Croma.

Customer support is another major issue. I tried multiple times over the week to contact Croma, but:

No executive was available to talk

Call center support is pathetic

There is no proper follow-up or ownership

Overall, the service quality is very poor. Vijay Sales is far better in terms of customer service and support. I genuinely regret not cancelling this order and purchasing from another retailer.

This is not the level of service expected from a brand like Croma. I hope the management takes customer complaints seriously and improves their post-sales support.

I bought croma washing machine fully automatic wash and dry.
The product is very poor compare to other company same product.
Also after sales service is very bad & the repair service centre is very much poor.
The do not bother about customer support.
I will never buy croma product in future because of the bad experience.

Hi,
I had complaint many a times for my tv not repaired completely and even it’s damage more than before.As they took it for 3 times to repair but No repairing has been done till now. I am highly upset from the response team also as from last 2.5 month I was complaining about the same but no adequate steps taken care. Whenever I call to center they close the complaint by giving silly excuse.

The manger, Saurav Joshi, of civil line, Mall Road. branch zone Croma. Is also not responding nicely they are just giving silly excuses.

No customer satisfaction , no customer dealing.

Worst Experience — No Support, Faulty Product & Zero Responsibility

I purchased an LG speaker from Croma, and the product is not even working properly. Because of this, I requested a demo and proper installation support to understand the setup and usage. But shockingly, there is absolutely no customer support from Croma or LG. No technician visit, no demo, and not even a proper call support system to resolve issues.

Once the product is sold, Croma completely washes their hands off. For a premium product, this level of service is unacceptable. I have never seen such careless after-sales service in India.

My honest recommendation: Do NOT buy this product or ANY product from Croma. If something goes wrong, you will be left alone with no support.

Croma really needs to learn what customer service means.

Ordered new piece of samsung refrigerator on 17th nov,25 online.Delivery received on 25th nov.Unboxing done by samsun technician on the same day and reported dent on left side. Despite repeated online umpteen requests to samsung and croma there is none to take action after the registerstion of complaint. Finally we surrendered and got damaged one installed through samsung on 5th Dec,25.
THANKS A LOT FOR SUCH TREATMENT AND HOPE THE SAME IN FUTURE TIME TO COME.

Ive had some good people at Chroma in the past, but last times there is a trend of coming across very poor quality people who are aggressive, some across as scam artists and now seem in competition with each other to sell you the product at a higher price. My last experience was with pushy and rude staff who insisted that the price has gone up and listing was not updated, then i must / have to buy mandatory ZIP extended warranty or they cant supply the item due to stock issues, they are doing me a favor so need me to buy a 4500 inr ext.warranty so they can. TATA has turned this superb platform when it began to a "scoundrels" flea market with poor hiring and over staffing, with a clear cultural problem of closing sales above a bar as seems to be the only role they play, product knowledge is dismal, typical Indian street "chalugiri"

They sell fake warranties.please be careful

Worst experience ever. The support staff is uneducated about all things technical. They are also extremely unprofessional. They do not take responsibility for their faulty products. They just want their commission and want to hit their targets by selling customers outdated products with software issues. I purchased a laptop as a gift for my dad and was very specific that I wanted MS office installed. He said it was already installed because it had to justify the price I was paying. The laptop was activated in the store but none of the Office apps are working and they are refusing to give me a refund after I have asked for it multiple times. They have sent the laptop to the Lenovo centre for them to check as well. But it came back with nothing. I have been coming here for the last three weeks with no end in sight. Please never ever ever purchase from them. They need to be disqualified as vendors.

Zipcare is a scam. It's just an extended warranty with no damage coverage. There are very limited ways to contact them when something happens. You can only call. Zero flexibility or concern.

The customer service of the retail shop croma Ara is very bad .staff are always promising false statements.
Mr Dharmendra kumar and no no available in site . Mobile number of Store Incharges is also available in public domain. I have talked to him several time but there is no attention about customer grievance .
I am requesting to management please take necessary and action of review of customer. Other wise it will leads a wrong path for losing businesses

Pathetic customer service and return policy. They are looting people by selling products double the price. I bought blender from croma Ulwe @3065/-, when I came back home and checked online same croma blender was available @ 1899/- on Big basket online with free home delivery. Next morning I ask croma to get it return and refund my money. Why should I pay double price for same product? They refuse to take it back and refund, I didn’t use it still they refuse to return.
This is not a good policy, I felt like cheated , they are charging almost double, why should customer pay more unnecessarily. What kind of cunsumer protection do we have in place? Why compies are making fool and looting people . I don’t believe this. TATA company is making fool now a days and looting public.
I trusted Because of TATA name , it looks like after Ratan TATA company is Run by fraud people who are looting and making fool. Please don’t trust on croma . Don’t buy anything from croma you will end up with loosing money.

Do not buy anything from here staff and services are so bad

Third class service. Nongrade service
My tv delivery date 26.10.2025 but till date I am not delivered my TV

On 05/10/2025, I bought a Samsung Galaxy Book 5 360 laptop. The next day, the power button started getting hot. I called Croma on the same day (06/10/2025) and they didn't pick up the call (07/10/2025). When I called again, they didn't pick up. Similarly, on 08/10/2025, I called Croma and they didn't pick up. I went to Croma. They replied that you need to call Samsung's service center. They have already come to your place for service. They told me to repair the laptop today. I put the laptop there and they will do it within 24 hours. Today is 17/10/2025. When I talked to the Croma manager, I was told that the report has not come from the service center yet. I cannot give you any replacement. When I talked about refund, they said if you don't get it, you have to do whatever you want, they cut off the call, I was surprised for 12 days, they didn't answer the same, their policy of Croma is to give a replacement in 5 or 10 days if any problem arises, mental harassment, if the problem arises in 2 days, the Croma manager said what have you done. Croma center square (Manager:- Dharmendra Pandey). They gave 24 hours, now it's been 2 days, they are not giving any answer, the laptop was 98500/-, they are not giving any refund or replacement. They are threatening from above, do whatever you want, they cut off the call. When you are going to buy a new item, then all the customers should take this item well. When the problem arises during the day, what have you done, they blame the customer. I have made such a mistake, I can't buy a laptop, Croma is the best. I don't know what to do with the item from there, I am surprised. I had given my wife a laptop as a gift. I don't know what to do with the laptop from Croma. I am surprised. Please don't take anything from there, you will be surprised yourself. I am surprised. I have not been given a replacement or refund yet. This is 3rd class service.🙏

Do not buy anything from here because they have a very pathetic service and support staff. They just keep to inform that with 24 hour your problem will be solved but it never happen and when you will try to reach them they will just start ignoring your call and message.

I bought a TV from Croma last month, and now it already has a motherboard issue. The repair is expected to take more than a week. It’s been a very bad experience overall — from delayed installation to slow repair service. I would never recommend Croma to anyone.