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Crocus.co.uk Ltd Reviews 

73,329
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, often noting healthy, strong plants that thrive. Many people highlight the excellent packaging, ensuring items arrive in great condition. Delivery is consistently described as prompt and efficient, often arriving within the stated timeframe. However, some customers also noted issues with delivery services, including delays, failed deliveries, or instructions not being followed. A few other people also felt that some plants arrived in less than ideal condition, described as tired, dried out, or smaller than expected.

What people talk about most

Product

People report positive experiences with products, frequently praising the good quality, health, and variety... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of products like... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting easy product discovery, simple... See more

Service

Customers had positive experiences with service, often describing it as outstanding, brilliant, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more

Company replied

Rated 4 out of 5 stars

Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more

Company replied

Rated 5 out of 5 stars

Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more

Company replied

Rated 5 out of 5 stars

My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more

Company replied


Company details

  1. Garden Center
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Plant Nursery

Written by the company

UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73K reviews

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4.3

All reviews

(73,329)

6,353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clematis Plants from Crocus

My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy looking foliage and were in suitable deep pots for travel. I planted them out in my garden and they are both doing well. I shall not hesitate in ordering further plants from Crocus.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your wonderful review! We're so happy to hear that your clematis plants arrived promptly, were well-packaged, and are now thriving in your garden. We truly appreciate your kind words and look forward to your next order!

Rated 5 out of 5 stars

Good selection of products

Good selection of products. My plants arrived in an excellent condition and they both looked healthy. Planted and doing well.
Excellent service.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you, Dawn – we’re delighted to hear your plants arrived healthy and are already doing well in the garden. 🌱😊

Rated 1 out of 5 stars

Disappointed

OK, it was very hot but the 3 plants arrived in a less than ideal condition. I am an experienced gardener. Maybe it was something I did but the not inexpensive ablution has given up the ghost. Not like previous experience with Crocus.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks for sharing this, Colin, and I’m really sorry the plants arrived in poor condition and haven’t done well, especially given your past good experiences with us. Please contact us with your order number and some photos so we can review what’s happened and look into a suitable resolution.

Rated 5 out of 5 stars

Trustworthy

Brilliant service, product and delivery, will use again.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much, Sandra – we’re delighted you were happy with the service, product and delivery, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Professional and efficient service

Professional and efficient service. The plants I ordered were well packed, arrived in good confition and ready to plant out. Very pleased with my purchase. Thank you Crocus.

25 June 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your lovely review – we’re delighted to hear your plants arrived safely and that you’re so pleased with your purchase. 🌿

Rated 1 out of 5 stars

Awful quality, plants arrived ransacked

Update on crocus response: per my review, I’ve already contacted customer service and the response has been terrible

Absolutely awful, I ordered a set of plants as a gift, direct to the recipients address. I emailed Crocus before that this was a gift and added the info at checkout.

The order arrived completely ransacked & with a gift card for someone else’s order. The driver didn’t even knock on the door.

On contacting crocus I’ve been met with a very slow response and a lack of empathy for the terrible service and quality of product. I’m now left pursuing a refund via my credit card. Avoid at all costs.

11 July 2026
Unprompted review
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

I'm really sorry to hear about both the state of the plants and the issues with delivery and our response. This isn’t the standard we aim for; please contact us via our Contact Us form with your order number and photos so we can review and do our best to put this right.

Rated 5 out of 5 stars

Good value plants in excellent…

Good value plants in excellent condition, delivered 2 days after ordering in a cleverly constructed cardboard container that securely protected the 3 plants during the shipping process. Excellent!

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Richard – we’re delighted you found the plants such good value and in great condition, and that our packaging and quick delivery worked well for you. 🌿

Rated 4 out of 5 stars

On the down side I was disappointed…

On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practical size wise for transportation but I think what I received was more a cutting than a plant. On the plus side delivery was good and within the time stated.

11 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your honest feedback and I’m glad delivery went smoothly; our plants can look smaller than garden centre ones because we don’t force them on with artificial heat, so they’re younger but tougher, however I’m sorry they felt more like cuttings – your comments will be passed on to the team.

Rated 5 out of 5 stars

Easy delivery

Easy delivery

24 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks for your review. If you’d like to share more about your experience with our delivery, we’d really appreciate the feedback.

Rated 5 out of 5 stars

Lots of choice, high quality healthy plants

Always very well-stocked, excellent choice of gorgeous plants and seeds, along with all sorts of accessories from grit to implements and even garden furniture. Have ordered several times from them, and everything always arrives well-packaged and in record time. Healthy plants that thrive once planted on.

21 May 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely review and for being a repeat customer, it’s great to hear your plants are thriving and that delivery and packaging have been consistently spot on. 🌿

Rated 5 out of 5 stars
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback on our customer service – we really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Fast delivery and good quality

Very fast delivery and a good quality pot. A replacement for one bought a year ago that fell over and was smashed during a fierce thunderstorm a month or so ago.

24 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your lovely review – we’re so pleased your replacement pot arrived quickly and you’re happy with the quality. 🌿

Rated 5 out of 5 stars

My purchase was transferred to your…

My purchase was transferred to your delivery company, DXL, promptly. When, after a week, it had not arrived, I tried tracking. All I learnt from that was that the item had been "transferred to 3rd party for delivery". 10 days later the item arrived in a plastic bag. In the meantime, I had replaced it from a different supplier.

24 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks for sharing this, and I’m really sorry for the long delay and poor condition of your delivery. Please email us with your order number so we can look into what went wrong with DX and discuss a suitable resolution.

Rated 5 out of 5 stars

Very good range of plants

Very good range of plants. Arrived well packaged and healthy.

23 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Janet – we’re delighted you’re happy with the range and that your plants arrived safely and in good health. 🌱

Rated 5 out of 5 stars

Great plants great service

Great plants great service

23 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your kind feedback! We're absolutely delighted to hear that you're pleased with both our plants and the service you received. 🌿

Rated 5 out of 5 stars

Healthy and strong plants

Speedy despatch and delivery. Everything I order is always packed very carefully and well protected.
I use Crocus repeatedly now as I trust them to deliver strong healthy plants safely

24 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive strong, healthy plants, safely and carefully packed. We truly appreciate your continued trust in us.

Rated 5 out of 5 stars

Good plants, arrived quickly

Good plants, arrived quickly.

24 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you, Mary – we’re so pleased your plants arrived quickly and that you’re happy with them! 🌿

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