Crocs Reviews 

Ordered crocs mind you the week leading up to Christmas and they let me purchase the crocs . Then 1 hour later cancelled my order and told me the crocs are now sold out . My money is gone from my account now until after Christmas and it’s still saying online the crocs are available.

Used their online tool to make sure I ordered the right size. Made a large order, shoes didn't fit. I had to spend 30€ to mail it back. The Crocs return policy is absolutely terrible. I had to speak to customer service over four times and still no one helped me. This is my first time buying off Crocs.eu and will definitely be my last. I also learned that Crocs are non biodegradable, so now Crocs are banned for me. Never again.

Very upsetting for Crocs EU not to ship to Malta, I have asked why and was not even given a reason...

The best review is 0 stars for you . I made my order on 18 October and still I didn’t receive . You told me that courier lost my order and now YOU gave ME two options. Resend the order or refund. I choose refund and you told me that you must do a review at my case and when will be acceptable I will have my money after 7 to 14 working days . I asked my my money before 3 days and you still review my case . It’s your fault , your associate courier lost my package. You must send me my money back very very soon. Like NOW

The FAQ-section clearly states the following: "Once you complete the return request, you will receive an email with return instructions which will include a link to the return label". But they do not provide you with any return label whatsoever, and customer service (Malazarte M specifically) didn't help much. Very inefficient and unprofessional communication. Will not buy from here again.

Euroma 2 store....
Worst saleslady... u can look but u cant touch anything... that old woman shoudnt work there!!!!so Racist

I've had an incredibly frustrating experience with Crocs España. I ordered a pair of sandals/sliders for a holiday, expecting the quality that Crocs is known for. However, after using them just once around the pool, they ended up splitting. This was after only very light usage, which is completely unacceptable for a brand like Crocs.

I reached out to Crocs Customer Service in Spain, hoping to resolve the issue, but their response has been extremely disappointing. Despite explaining the situation in detail, they repeatedly insisted that the product must be returned within 20 days in the same condition. This response came after two separate emails, showing a clear lack of concern for customer satisfaction.

I've been trying to escalate the issue, but it's proving to be incredibly difficult, with no clear path to resolution. Based on my experience, I would strongly advise against purchasing from Crocs España. The combination of poor product quality and unhelpful customer service has left me thoroughly disappointed. Save yourself the trouble and look elsewhere for your footwear needs.

En español

He tenido una experiencia increíblemente frustrante con Crocs España. Pedí un par de sandalias para unas vacaciones, esperando la calidad por la que Crocs es conocido. Sin embargo, después de usarlas solo una vez alrededor de la piscina, terminaron partiéndose. Esto sucedió después de un uso muy ligero, lo cual es completamente inaceptable para una marca como Crocs.

Me puse en contacto con el Servicio de Atención al Cliente de Crocs en España, con la esperanza de resolver el problema, pero su respuesta ha sido extremadamente decepcionante. A pesar de explicar la situación en detalle, insistieron repetidamente en que el producto debe ser devuelto en un plazo de 20 días y en las mismas condiciones. Esta respuesta llegó después de dos correos electrónicos separados, lo que muestra una clara falta de preocupación por la satisfacción del cliente.

He intentado escalar el problema, pero está resultando ser increíblemente difícil, sin un camino claro hacia una resolución. Basándome en mi experiencia, recomendaría encarecidamente no comprar en Crocs España. La combinación de mala calidad del producto y un servicio al cliente poco servicial me ha dejado completamente decepcionado. Ahórrate la molestia y busca en otro lugar tus necesidades de calzado.

Ordered a pair of crocs. Money was drawn from my creditcard. Got an email with tracking details. Tracking details i Chinese, but according to Google translate the shoes have supposedly arrived a month after ordeing and been delivered to me and signed for. I never recieved a product.

Bought a pair of Crocs directly at their own homepage as I wanted to support the seller in full and not put the money in any resellers pocket. I shouldn't have done that. It ended up costing me way more money than first anticipated. I guess the fault was my own, I could just have read the terms.

I received my Crocs a bit late after ordering but I was fine with that. I tried them on an they unfortunately didn't fit.I though to myself "no biggie - will just return them". But returning them is a logistic nightmare where there is not a whole lot of help to be gained from Crocs themselves. "Take the Crcos to your local post office and send them". No return label, no option to buy a return label from Crocs themselves either. Only option is to pay for the whole thing itself and it ended up costing me 17 Euros to just try on a pair of Crocs. I think that is really bad service and something that they should definitely look into changen. I won't be buy directly from Crocs ever again.

So I ordered Clog and Flip using the size guide they have on website. The size was still one size too big. Usually companies mention if the style of the shoe is a bit tight or loose and then you round up or down but for them they said to round up the shoe size. So the size guide did not work for me. For a company that doesnt have friendly return policy their size guide should be on point unless this is how they want to make money.
Then i have to pay for the return cost which is half price of the shoes, from denmark. I cant exchange the shoes at a shop either. I contacted the customer service and they keep going in loop about it with no clear answer. They concluded by saying they can offer 20% off for next order but thats not even equivalent to the return shipping cost. So overall it was a really bad experience and they have bad return policies. Now I am stuck with two pair of shoes that are too big for me.
Also for the customer service on whatsapp, the system is bad. I send them a message and they say agent will be with you shortly, which is anywhere from 5-40min and then if i am not able to reply within 3min they already end the chat. So I had to start chat 10 times with them.

Be careful when ordering at crocs.eu!!
Their size guide is not always correct. I ordered a pair of their new shoe line. I measured my feet and ordered a size 45 as stated by their size guide. I usually wear a 46, so against my own judgement I decided to go with their size, as I know some shoes is bigger/smaller than Nike or Adidas.
I received the shoes, and they were too small.. I then initiated a return and received a package slip - but no shipping label. I thought It was a mistake and contacted their customer service.
I have NEVER tried a customer service that rude. His first response was telling me it was my problem because it was my own fault for ordering a small shoe. Then he immediately disconnected the service chat, leaving me with no way to reply. I will now have paid 5€ for shipping to me, 20€ for shipping back to them and another 5€ if I want a new shoe. This will be 30€ total!!!

Summary: If everything goes after the plan, they deliver within 5-7 days in EU, but if you encounter ANY kind of problem, you are on your OWN. I will NOT recommend ordering here.
FIND ANOTHER SHOE, IT IS A GAMBLE TO BUY FROM CROCS.EU!!

I bought another pair of Crocs after I had a good experience with the previous shopping. I wasn’t disappointed, the delivery was very prompt actually came earlier than expected. Would definitely recommend and the shoes are cute and look durable.

I'm surpised that the customer needs to pay for return shipping (which in my case, from Ireland, would cost around 20 Euros). I've never seen this for brands this size, even much smaller companies cover return cost.

Man betaler for at returnere varer! Jeg har bestilt et par som blev for stor, og blev superoverrasket at man skal betale over 100 DKK til at returenere dem. Jeg vil ikke anbefalle butikken da der er for risikebel at handle der.

Placed an order as the crocs I wanted went on sale. Wasn't too thrilled as the delivery price is 8.95. Made the purchase, or so I thought. No confirmation email the next day and money wasn't taken out of my account. So the following morning, I sent a message on chat. She/He said it didn't go through and to clear my cookies!!! I tried to reorder the same pair again but size gone so ordered a different pair. Once again, no confirmation email, I approved the amount twice with my bank so now I'm afraid I will be charged for two pairs and no crocs. It isn't showing yet on bank account so let's hope it remains that way. Not going to try a third time of course. So disappointed. What on earth is going on with this site!!!! Get it fixed....Update. Money wasn't taken out of my account. Something seriously wrong with this website.

Absolutely shocking company! I would advise anyone not to purchase from these as they are happy to take your money but have no intention of fulfilling the order! They do NOT contact you, you have to do all the chasing!

Tried to take money out my account with a fake order. BE AWARE

Do not use this website. There is an error when ordering and they are refusing to cancel duplicate orders or give refunds. Terrible customer service, very rude and kept hanging up or going silent instead of speaking

Avoid🤬 Ordered on 5th December 23, still waiting delivery for an order that said up to 5 working days. Crocs saying courier issue, courier saying crocs issue. This was a Christmas present for a child that simply will not be here now on time.

Terrible service managed to place an order 1 month ago which never made it past the arrived at courier stage - only then to be told it was being sent back to crocs eu. Was to be a Christmas present. No offer to send a replacement. Refund nto come through yet. Shambles