The service and level of contact from Paul was excellent. Information on sizing etc was most helpful. There was a slight delay on the order being delivered, however we were kept fully upto date and... See more
Company replied
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See what reviewers are saying
Tiles delivered 4 days late. They totally forgot to deliver them. Rude customer service, blaming everyone but themselves. Lied to on the phone about further delivery times meaning my tiler was sitting... See more
Company replied
We have shopped here a few times and should have written a review a while ago we have always been helped by a lady called Jayme who is fantastic always willing to go the extra mile with perfect ser... See more
Thanks for being so helpful. Great service. Also Thankyou for referring us to Derek Townsend who has done a fantastic job tiling our kitchen floor. I wouldn’t hesitate to recommend Derek to any... See more
Company details
Written by the company
Wall And Floor Tiles For Your Bathroom Kitchen Living Areas & Outside.Take Home A Sample Or Have It Sent To You. Our Experienced Staff Are Here To Help.UK Wide Home Delivery.
Contact info
28-30 Barrie Road, G52 4PX, Glasgow, United Kingdom
- 0141 882 3245
- seller@crocatile.com
- www.crocatile.com
3.8
Great
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Good service good products
27 February 2021
Great from start to finish.
Great from start to finish.
Great service and kind delivery.
Would highly recommend!
1 February 2021
Excellent service from ordering my…
Excellent service from ordering my sample tile to delivery.
19 January 2021
Reply from Crocatile
Hi Carol
Thank you for the great review. We hope that you will be happy with the finished results once work is completed.
Best Regards
Andy
Fabulous service
Fabulous service, very helpful and friendly staff, really couldn’t recommend enough.
12 January 2021
Reply from Crocatile
Hi TC,
Thank you for the great review and I hope you are happy with the finished results once your work is completed.
Best Regards
Andy
Shocking service
Tried for 12 days to return boxes of unopened tiles. Emails continuously ignored. Eventually got a call asking to bring them back only to be turned away by the manager.
Would definitely not recommend, I will shop elsewhere in future.
19 December 2020
Unprompted review
Reply from Crocatile
Hi R A,
We take all of our reviews seriously and look into the service and experience that our customers receive. I am sorry that you feel your service was poor.
We allow customers up to a maximum of 100 days to return their tiles [if it meets our terms and conditions] for a refund or if it is after 100 days then we would issue a credit note, IF the tiles were still stocked and not discontinued.
Unfortunately, when you tried to return your 12 boxes of tiles it was well over that 100 days period and the tiles were no longer stocked by ourselves and had been discontinued by the supplier over a year ago. This is why the manager could not issue you with either a refund or a credit note.
Best Regards
Andy
Tiles arrived on time wrapped very…
Tiles arrived on time wrapped very securely and perfect thank you
4 November 2020
Reply from Crocatile
Hi Charlene,
Thank you for placing your review, we do take all of our reviews seriously as it helps us to improve upon our service. In regards to your order, we sent your sample out on 19th October, the day after you placed your order and this is the first time we have heard anything from you in relation to not receiving it - otherwise we would have sent a second sample out straight away if we had known you failed to receive the first one.
Can you please double check that your address details are correct, and if so can you please email us at info@crocatile.com or call 0141 882 3245 to discuss this issue directly so that we can make sure that you receive your sample.
Best Regards
Andy
Still waiting on samples 2 weeks later
21 October 2020
Reply from Crocatile
Hi M A Islam,
Thank you for your review. We take all of our reviews seriously as it helps us to improve upon our service. In regards to you specific order, we sent the sample tile out to you for consideration and advised that the two sample tiles that you purchased were identical and so we only sent the one tile out and were set to refund the cost of one of the samples.
Our manager advised you of this fact over the telephone before you placed this review and we have now refunded your sample costs as a gesture of goodwill.
Best Regards
Andy
Rang and asked for info on the slip…
Rang and asked for info on the slip rating of the tiles but the person I spoke with didnt ring me back so overall not very impressed although the tiles looked good
19 October 2020
Reply from Crocatile
Hi Jennifer,
Thank you for your review and we apologise for one of our staff members not getting back to you about the slip rating of the tiles. It may have just slipped his mind rather than doing it on purpose, but this is no excuse.
I am glad that you like the tiles and hopefully once your renovation is complete, the finished product is just as good if not better.
Best Regards
Andy
Welsh lady in a pickle
I received my order promptly but didn’t like the tiles,having ordered online I thought I would be stuck with them and thought no point telephoning but I did give them a call,after explaining that I didn’t like the tiles an extremely lovely gentleman named Paul rang another extremely lovely gentleman named Andy whom dealt with online sales,explained everything to him,whom then emailed me back and forth,arranging the return,re-order of a different tile,refunding/payment of old and new order,plus having to change the new order amount as I ordered to many of them,they had pick up arranged before all was settled so I didn’t have as long to wait,old were gone and new arrived in a matter of days bearing in mind they are in Scotland and I am in South Wales,gentleman I commend you for dealing with me,your help was second to none,I highly recommend these guys,thankyou so much and I love my new tiles x
22 September 2020
Unprompted review
Great service
Great service. Went above and beyond to get the tiles I required. Would definitely recommend.
13 September 2020
Unprompted review
Very helpful people with a sense of…
Very helpful people with a sense of humour
3 September 2020
Unprompted review
Excellent price for very high quality…
Excellent price for very high quality tiles and fast delivery, a very pleasant experience buying from Crocatile
6 August 2020
Unprompted review
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