Great kit, good fabric and fit. More importantly responsive and kind team behind the brand. THANK YOU for your recent help - so much appreciated
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great kit, good fabric and fit. More importantly responsive and kind team behind the brand. THANK YOU for your recent help - so much appreciated
Company replied
Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)
Company replied
Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... See more
Company replied
Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... See more
Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.
Crewroom HQ, Embankment Studios Putney, SW15 1LB, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received my things very quickly, and staff very helpful with my enquiry
Great service would like to see some more colourful designs
I ordered two pairs of shorts and they arrived much faster to the US than I had expected. The product is great, fits well, has useful features, and customer service is amazing.
I have leggings from these guys before, which I love. But these were so thin the fabric ripped when I put them on (and not in a too fat burst seam way) and it was a fight to get a refund, with rude customer service without. My winter rowing leggings remain one of my go to leggings, but wouldn't buy from them again
I LOVE LOVE LOVE Crewroom apparel and my recent order, once it arrived, did not disappoint. I also have to give kudos to the new Crewroom ops manager for dealing with a shipping snafoo (the order was marked as fulfilled but didn't actually get shipped out so for 7-10 days I was waiting for the tracking to update to show it being shipped and then started emailing; got an initial helpful response but the problem wasn't fixed) on, literally, her first or second day on the job. Four days later, my items arrived.
Ordered a rowing jacket for my dad and he loves it. It arrived quickly and well packaged and is true to size.
Great fast services , rowing shorts are comfortable . Love them would but again
My gift vouchers arrived very promptly and the voucher card looked well designed.. Great present for my god daughter
The Winter Fuel Legging (Women's)
SKU: CR0470W-B-XS
Bought a pair in late Dec from a local running shop - main draw was the number of slide in and zip pockets on the trouser.
Unfortunately, within a couple of wears the seem on the crotch was coming away. Decided just to keep on using them, as didn’t seem to be causing an issue. However within another few wears the stitching on the front zip on the right leg was also coming away, eventually leaving the zip hanging out of its set in pocket.
I contacted the seller who were very helpful and exchanged the pair for another. I thought I’d give them another go, as the leggings themselves are so comfortable.
However having owned the new legging for about a month, the same issue is now occurring on the front zip. Im pretty careful putting them on, as clearly where the zip is there is a vulnerability. Wondering if the location of this zip is causing the problem?!
Tbh I’m just going to keep this pair now, as they’re so comfy and I do love the style of them and handy bits on them, but probably won’t be buying from this brand again, due to the 2x quality issues experienced
Upgraded to 4 stars - see original post below. I’ve now been contacted via email & consider my issue solved. I’ve given 4 stars as it took a while to get this resolved & had to perceiver.
- Lovely item. Costly at £75 RRP. Arrived the day before my event with a fault on the seam, emailed the same day to explain, chased twice over the week. Wore the top to my event as planned. After no response rang them a week later. No offer of any sort as the top had been worn. Really disappointed that no goodwill gesture was offered on an item as costly as this. After sales service is seriously lacking.
As ever, my order arrived very quickly and the whole process was efficient. I love the North West Hoodies and I bought another one - usual high quality and I love the pockets and the debit card pocket on the arm. Perfect for cycling, walking, running and lounging. My best friend and God-Daughter are big fans too as we all wear them!
I absolutely love the softness and the quality of all the crewroom products. I am seriously brand loyal to them. I bought some shorts which feel great and look great - the ONLY downside is that they roll up when used which is the one thing I was hoping to avoid when buying shorts.
Excellent service delivering an excellent product! Fast delivery of a sale item and just what I wanted. Well made item which fits well - sizing good. Thank you.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.