Crew Clothing Reviews 

2,591
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 390 reviews, most reviewers were unhappy with their experience overall. Consumers often point out issues like poorly finished items, such as coats with loose threads or external buttons detaching easily, and quality inconsistencies. Many people also voiced frustration regarding the changing product quality, noting that some shirts feel thin or are delivered looking crumpled. Conversely, a small portion of people felt that receiving prompt refunds, such as one processed within two days, demonstrated exceptional customer service. However, some customers also noted significant delays and a lack of communication when waiting for refunds, alongside instances where items went missing in transit. Reviewers mentioned that some garments, like tops, have shrunk after washing, and that sizing can be inconsistent for certain individuals.

What people talk about most

Product

Customers had ambiguous experiences with product, sharing contrasting views on sizing and quality. While many... See more

Order

Users describe ambiguous interactions with order processes, reflecting a clear divide in customer... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, as feedback on shipping times is... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently citing inefficient support, unhelpful... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the beautiful fabrics, lovely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice designs and quality seems good but I am not sure which men these items are supposed to fit. Necklines are tight which I like, but the length on tops is just too short. Lift my arms and everyon... See more

Rated 2 out of 5 stars

Received parcel quickly however the item wasn’t suitable so had to be returned. Another company refunded within days . I sent my package to Crew weeks ago . receipt of return acknowledged but no refun... See more

Rated 2 out of 5 stars

The pricing strategy is unclear and not fair. I purchased 3 items in their store in Cribbs Causeway one of the items was full price £45. I received a FB advert where the same top was £25 I assumed it... See more

Rated 2 out of 5 stars

Used crew clothing many times in the past. Ordered my usual size 12 in 2 items in the sale, great prices and they arrived within 2/3 days but both really big compared to normal. So I ordered the si... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Find quality British casual clothing at Crew Clothing UK. Shop stylish men's and women's coats, footwear, rugby and polo shirts.


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.9

All reviews

(2,591)

339 reviews in the last 12 months

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Rated 5 out of 5 stars

5-Star Customer Services Support

I Have recently purchased a item from a Crew Clothing store whilst on holiday, after getting home and taking the item from the packaging I noticed one of the items in the pack was damaged. I reached out to the Customer Services team and a very, very helpful person by the name of Clare responded. After a few conversations, including the reason I was not being able to return to the store as it was 250miles away, Clare arranged a full refund, which was greatly appreciated. if more Customer Services team had a 'Clare', then resolving shopping issues would be a whole lot better...Thank you Clare

30 July 2026
Unprompted review
Rated 3 out of 5 stars

the seam twisted after washing

While the T-shirt material is soft and pleasant to wear, the quality of the cut and sewing is comparable to Primark clothing – the seam twisted after washing. This happens when an employee, while entering a given garment into the computer and arranging the elements and various sizes on the material, specifies that the item should not be cut according to the straight thread, i.e., in accordance with the principles of proper tailoring. Then, instead of obtaining 20 T-shirts from a given pool of material, 23 will be cut. This represents a significant material saving, and therefore greater profit for the company, with lower costs. So it's worth it on sale, but not at the regular price.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

T-shirts shrank on 1st wash

2 T-shirts shrank on 1st wash. The shop in Wimborne were extremely unhelpful & questioned whether correct temperature & spin cycle had been adhered to. Never had any shirts from other shops that have shrunk like these. They measured my shirt against a new one & said there was no difference so couldn't do a refund ! Had to try old & new on to convince them of excess shrinkage. Only then did they agree to a refund. Really poor customer service & will not buy Crew Clothing items again. They need to brush up on consumer rights law & go on a customer care course - absolutely shocking.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

Quality, fit,style, value of items purchased exceeded expectations. Very prompt delivery by Royal Mail. Couldn't be more impressed
Thank you

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Size

The sizing is on the small side
Ordered a large jacket,very tight all round.
Would suit a young very slim male

23 July 2026
Unprompted review
Rated 1 out of 5 stars

An order got canceled on me

I ordered a matching bikini set, top and bottoms. The purchase went as normal, but a few days later, I got two emails; one saying that top wasn't actually in stock, apologies, and we'll refund you - and another saying that the bottoms were dispatched. I straight away sent an email saying that I wanted to cancel the bottoms too, since it was a set, and I didn't want one without the other. (It's a very distinct pattern.) But I didn't hear back for a couple of days, and by that time, it was apparently too late to cancel. Since I'm not actually in the country at the moment, I'm not there to return the item. Nothing was done about this - I was just told that I should perhaps not order things if I'm not around. I was also told that the reason I couldn't cancel went I wanted to was that they were busy switching from one system to another, which really shouldn't be my problem. You can't put your internal issues on your customers. A bit infuriating. I won't be ordering from Crew again.

22 July 2026
Unprompted review

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