I love the products .I am a long term customer. However, I would like to see long term customers rewarded once or twice per year for their loyalty. Maybe, by offering 1 discounted product. Also, I... See more
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I'm not seeing exceptional change after months of applying firm neck cream. Also, most subscription orders send an email indicating when a scheduled order is about to ship. This allows changes before... See more
Company replied
The products were quite impressive But the brand is expensive There are equally beneficial options on the internet and when u went through a trauma and ended up with far too much product by being... See more
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The products are great! Getting in touch with a customer service rep to adjust re-occurring order and that experience was terrible. I was on the phone holding for for over a half hour and then the... See more
Company details
- Vitamin and Supplements Store
- also in
- Beauty Salon
- Fitness and Nutrition Service
- Health and Beauty Shop
- Skin Care Clinic
About The Body Firm
Written by the company
The Body Firm™ was built on a simple belief: skin at every stage deserves targeted care, especially when crepey skin starts to show up on the body, not just the face.
Our mission is to bring the same serious, science-backed approach long reserved for facial skincare to the skin on your neck, chest, arms, and legs. We believe body confidence should be achievable at any stage of life.
Why Customers Choose The Body Firm™
- ✔ Clinically shown formulas powered by TruFirm® Complex
- ✔ Targeted treatments for the neck, chest, arms, and legs
- ✔ Curated collections crafted with care and precision
- ✔ Backed by a 60-day money-back guarantee
Body Care, Reimagined. From Head to Toe.
The Body Firm™ was built on a simple belief: skin at every stage deserves targeted care, especially when crepey skin starts to show up on the body, not just the face. Our mission is to bring the same serious, science-backed approach long reserved for facial skincare to the skin on your neck, chest, arms, and legs. We believe body confidence should be achievable at any stage of life.
What sets us apart is our proprietary TruFirm® Complex, a blend of naturally derived phytonutrients clinically shown to visibly improve the look of crepey skin and help transform its firmness, smoothness, and texture. From rich body treatments and exfoliants to targeted neck and chest care, each formula in our Crépe Erase® collection is thoughtfully crafted to smooth texture, restore elasticity, and renew the skin's natural resilience.
Our Philosophy
At The Body Firm, we believe every woman deserves to feel confident in her own skin. We remain a luxurious line dedicated to elevating body care with the same care, science, and attention to detail our customers have come to trust.
Contact info
United States
- thebodyfirm.com
3.3
Average
957 reviews
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Happiness
I love the eye serum and the neck serum. I also love the body cream. Not so much the exfoliating scrubs!
I would like something for my lips.
29 September 2026
Worth the money
I don’t usually write these but this product is everything it says it is. My neck has improved at least 80% and my thigh cellulite when down from about 5 layer to just one. I’ve been on the products for about a year and will absolutely continue. I think I’ll be who I want to be by next summer! I recommend this product to everyone.
29 September 2026
May use AI-assist with repliesRead more
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I have been trying to cancel my…
I have been trying to cancel my subscription for at least six months I have made phone calls sent emails tried through the website, but I can’t manage to get my subscription canceled. If you actually read this message, please cancel my subscription.
Thank you,
Janine Brown
29 September 2026
Reply from The Body Firm
We are sorry to hear about your experience, Janine. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Body Firm and allowing us to be part of your skincare journey.
Wonderful products
Wonderful products. Customer service is awesome. Ty for my beauty products. ❤️❤️❤️
29 September 2026
Easy to Love
Love the products and the automatic sending before one runs out. So easy to add products, too. And, if you decide one product isn't for you, it's easy to cancel the item.
29 September 2026
The soap makes my nose have red spots…
The soap makes my nose have red spots on it. And so does the other face things. I like the soap and the Body Firm. I was looking for something for puffy eyes. That doesn’t cost a lot. I’m on Social Security and that’s all I get.
29 September 2026
Reply from The Body Firm
Thank you for sharing your feedback, Barbara. We're sorry to hear that some products caused skin irritation, but we're glad you love the soap and body cream, and we would love to help you find suitable choices for under-eye care that fit your budget. Please keep in mind that you have full control over your account, giving you the flexibility to switch out items you no longer need, try something new, or adjust your shipment frequency to best suit your needs. Our support team is here to assist you with finding budget-friendly options or updating your selections. Please feel free to contact us at 1-800-262-7441, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
All products are just as advertised and…
All products are just as advertised and I have gotten great results over the last 2 years.
29 September 2026
I would like to cancel my order
I would like to cancel my order
I have a lot and don’t need anymore for now
29 September 2026
Reply from The Body Firm
We’re sorry to hear about your experience, Sarah. This is certainly not the kind of experience we want for our customers. Your cancellation request was successfully completed on 10/3/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and for allowing us to be part of your skincare journey.
The products were quite impressive
The products were quite impressive
But the brand is expensive
There are equally beneficial options on the internet and when u went through a trauma and ended up with far too much product by being away for six months and not knowing how to cancel ( I am autistic and struggle with communication) they were unforgiving and lost me as a lifelong client for a cheaper and equally powerful product.
29 September 2026
Reply from The Body Firm
We apologize that handling your account updates while you were away was not a smooth process and that our response fell short of what you needed. We are glad that you enjoyed the performance of our line. We want to ensure your account preferences and settings are properly handled. Our Customer Care team is happy to help; please feel free to contact us at 1-800-262-7441, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
Body firm is a great routine you can start and do every day and night . The quality is good and so is the delivery.
Body firm is a great routine you can start on and use every single day and night. I've been using it for awhile
29 September 2026
I like the product and it seems to work…
I like the product and it seems to work well.
29 September 2026
Neck and body scrub
Great product, but expensive.Love the whole product line. Buy when I can.
29 September 2026
I really love your product
I really love your product. I have had people say I look 20 years younger than I am. Now that is a compliment.
I shared some with my daughter and my daughter-in-law. They love it too.
29 September 2026
It has been a disaster
It has been a disaster. I wrote the company 4 or 5 months ago and requested The Body Firm to stop sending product.
I even returned 2 shipments of product, requesting my money back.
About a week ago I received dunner letters saying I had not paid (for unwanted) product.
Someone is not minding the ship.
W.W.Klein,
Scottsdale, AZ
29 September 2026
Reply from The Body Firm
Thank you for sharing your feedback with us, Will. We apologize that your request to pause shipments was not properly handled and that you received payment reminders after sending back your packages. We would love the opportunity to make this right. Our Customer Care team is fully prepared to review your account and assist with any changes needed. Please feel free to contact us at 1-800-262-7441, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
As much as I like your product
As much as I like your product, I have too much. I would deeply appreciate a delay or cancelation in shipping any more of the creams.
Thank you.
29 September 2026
Always arrives just when I need it
29 September 2026
Delivery was on time this was not…
Delivery was on time this was not returned during delivery and was on time.
29 September 2026
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