Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved. As a whole, Creoate has made it extremely easy to onb... See more
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Review summary
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Sunita helped resolve my problem in a timely and kind manner. She is very professional and willing to put a lot of effort. Thank you Sunita!!
Company replied
Fassal was incredibly helpful and went the extra mile to sort out a problem for me. I was very impressed with the service Fassal provided. This in turn says a lot about Creoate's General Manager.
Company replied
Fassal was great to work with. I had issues with my first order and he took time to go through everything with me. He understood my concerns and was a good listener. Looking forward to doing more b... See more
Company details
About CREOATE
Written by the company
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Contact info
70 Clifton Street, EC2A 4HB, London, United Kingdom
- hello@creoate.com
- www.creoate.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Great customer service!!
Great customer service!!! My method of communication was via Chat through the website. Fassal was my specialist assigned to me. I was in need of of a delayed shipping label. My creoate specialist was able to make that happen. I really appreciated his knowledge and troubleshooting. He told me what was the issue and resolved it very quickly. He said he'd get back to me by the next day but withing 30 minutes, I got my shipping label. I hope I get him again for any future issues.
10 January 2024
Unprompted review
Reply from CREOATE
Hi Mohamed,
Thank you for your great feedback!
We are always looking to improve our Logistics process - On occasion, a shipping label request can fail and in these cases, a helping hand is required. Thank you for submitting the form and reaching out to us on live chat.
I am so glad that our colleague Fassal was able to assist you in an efficient and timely manner - resulting in a minimal delay to your despatch process.
All the best,
Jamie - CREOATE
Please be aware
The face I was waiting 10 weeks for items to be sent, I placed an order and on rhe same order was 2 orders from separate vendors, I received part of the order (from 1 vendor) but was charged for items I hadn't received, I got in contact and explained woth evidence from said vendor and am now facing bailiff action on items I haven't received
Absolutely awful company
11 November 2023
Unprompted review
Reply from CREOATE
Hi Char,
Thank you for taking the time to submit some feedback. I am sorry to hear of your recent experience. We have just sent you a private message so we can aim to resolve this matter with you as soon as possible.
Hope to hear from you soon.
Jamie - CREOATE
thank you Fassal 🤩 you helped me answer…
thank you Fassal 🤩 you helped me answer my questions fast and with a smile. Perfect customer service at Creoate.
8 January 2024
Unprompted review
Reply from CREOATE
Hi Christin,
Thank you for writing us a review about your experience with Fassal. We are happy to hear that he continues to deliver top service answering your questions and resolving your issues.
Have an amazing Creoate day!
Cheers,
Jamie from CREOATE
Always helpful
I've shopped with Creoate for a while, and any time I have a question, they're always helpful. Fassal today was no different! Always love working with Creoate.
8 January 2024
Unprompted review
Reply from CREOATE
Hi Jessica,
Thank you for your feedback! We love that Fassal (and the rest of the team) are always happy to help. We love working with you too :)
All the best,
Jamie from CREOATE
prompt and professional customer…
prompt and professional customer service! Fassal was very detailed in explaining the issue and resolved it quickly.
5 January 2024
Unprompted review
Reply from CREOATE
Hi Sabina,
We are happy to hear about your review - Fassal is always ready to above and beyond!
We appreciate your time and effort in leaving us a review.
Have an amazing Creoate day!
Jamie - CREOATE
I reached out to chat with an advisor…
I reached out to chat with an advisor and got Fassal who was really helpful in solving my 3 issues when fullfilling orders today. he was really patient and gracious throughout the whole process. I left feeling very content with the service I received. Thank you.
4 January 2024
Unprompted review
Reply from CREOATE
Hi Coumba,
Thank you for letting us know about your experience, we're happy to hear our team was able to help you with your issues and queries!
Happy Selling!
Jamie from CREOATE
Thoughtful, helpful, quick
Fassal was thoughtful, helpful, and quick. I appreciate good service to help me resolve issues so that I can focus on my customer. Thanks Fassal!
4 January 2024
Unprompted review
Reply from CREOATE
Hi London,
We're so happy to see your feedback on a great experience all round. It was great to see your customer interaction with Fassal.
Kind regards
Jamie from CREOATE
Very good site
Very good site, top customer service (special mention for Fassal who took care of my request very well) Thank you!
2 January 2024
Unprompted review
Reply from CREOATE
Hi Tiffany,
Thank you for writing us a review about your experience with Fassal. We are happy to hear that he continues to deliver top service answering your questions and resolving your issues.
Have an amazing Creoate day!
Cheers,
Jamie from CREOATE
Fassal was so helpful and got my…
Fassal was so helpful and got my questions taken care of quickly.
13 December 2023
Unprompted review
Reply from CREOATE
Hi there!
We are happy to hear your great feedback!
It's wonderful to hear that your concern was promptly addressed and that Fassal went the extra mile for you.
Happy wholesaling :)
Jamie - CREOATE
Forgot I had signed up until and order…
Forgot I had signed up until and order came through - they even made sure to chase me in the most lovely of ways in order to let me know I had an order. They then in error left some money in credit on my account and then chased me again to give it back to me :) special thanks to Elizabeth DiFoire :)
11 December 2023
Unprompted review
Reply from CREOATE
Hi Tom,
Thank you so much for sharing your experience with us!
We're delighted that our reminder about your order reached you in a positive way. It's heartening to know that our efforts to rectify the situation were well-received.
I will be sure to pass your compliments to Elizabeth!
All the best,
Jamie - CREOATE
Looks.like you took my last review…
Looks.like you took my last review down.
Can someone please contact me URGENTLY. You have falsely filed
Avoid this company at all costs. Will not reply to emails or answer the phone
11 December 2023
Unprompted review
Reply from CREOATE
Hi Angie -
We are sorry that you feel this was your experience.
We can confirm that no action has been taken to remove your review - TrustPilot takes reviews very seriously and specifically makes it a point to not allow removal of reviews so voices can be heard.
Upon investigation of your case, we can see that you started a conversation on live chat on the 11th of December and an agent responded to your message within 60 seconds. Within 30 minutes, we had listened to your request, flagged to our Debtors team and the communication you requested was sent to you thus resolving the matter.
We do not make the decision to take legal action lightly - several attempts and steps are made first. We communicated these steps to help settle this matter and avoid escalation but you had failed to respond by the necessary deadline nor did you stick to your payment plan that you agreed upon.
At this time we have provided you with the necessary information you requested and there is nothing more we can do.
Thank you -
Lola
false promises and lied to 2x still not made right and being ignored
Ive been ordering from Creoate for 6 m my first order i qualified for a 50 item plus mystery box, after 3 m i finally recieve a 3 item mystery box and of course i am upset and contact them because that is a far cry from 50 plus and nothing like the awsome 50 item mystery boxes that people post on youtube, so i contact customer service and am told that if i dont appericate the 3 items donate them and refused to send the mystery box i placed the larger order and qualified for even with the proof from the email i receieved before and after the order saying i qualified for the box so after talking to Hayder he promised a new box which i recieved of return items damaged and from the return center a far cry from the 50 plus items of creoates best and now im being ignored and no one cares the have false advertised and made false promises. If your not willing to give them dont promise and advertise them the value on my mystery box was supposed to bew $1287 dollars and i never got over $100 between both ive been lied to degraded and ive spent $6000 in the last 6 months and that shows i need to not be loyal to a company unwilling to prove they appericate it and make false claims to get large orders.
31 October 2023
Unprompted review
Patient customer service operator
Fassal was very patient to help me with my query
8 December 2023
Unprompted review
Reply from CREOATE
Hi EvE,
Thanks for letting us know about your experience, we're happy to hear our team was able to help you with your issues and queries!
Happy wholesaling!
Jamie from CREOATE
Fassal was very helpful with my request…
Fassal was very helpful with my request very knowledgable
29 November 2023
Unprompted review
Reply from CREOATE
Hi Jenna,
Thank you for sharing feedback about your customer experience. I will be sure to share this with my colleague Fassal - he will be delighted!
Jamie - CREOATE
Great onboarding experience
Leticia was superb.
She went through everything I needed to know and ensured that I understood without rushing.
Always on hand to answer any questions and cannot recommend highly enough.
I am confident that my partnership with Creoate, Leticia and the Team will be a fruitful and uplifting one.
Jeremy (RedFrog Products)
14 November 2023
Unprompted review
Reply from CREOATE
Hi Jeremy,
We love hearing about your smooth onboarding experience with Leticia!
Happy Selling!
Jamie from CREOATE
Did not pay me for sales for 5 months
It is impossible to get hold of any assistance, the live chat is only a bot and they have not answered any of my messages.
As a seller they take 3 months to pay into your account (if at all). I checked my account in February and found there were missing payments dating back 5 months. So if you are a seller and reading this I would advise to keep a very close eye on payments.
21 November 2023
Unprompted review
Reply from CREOATE
Hi Pamella
Thank you for your feedback and we were sorry to disappoint you on this occasion. We have been a partner since early 2021, during the period which helping generate regular orders and previous on-time payments. I'm sorry that there was a temporary oversight in this instance which led to this disappointment.
However, once we hear about an issue our team acts quickly to make things right where possible. In this instance, I can see that your concern was raised over the weekend when the chat is not staffed (hours which are posted publicly in the first message) but every conversation is passed to our team regardless. Positively this was actioned swiftly and your issue was resolved on Monday (Nov 20th).
I believe this has all been resolved, but if you have any other concerns you would like to raise please don't hesitate to contact us through our usual channels as our turn around time is very quick and we're always ready to help.
Best,
Jess
Quickly sorted out my issue
Quickly sorted out my issue, with prompt communication when they needed to get further information.
8 November 2023
Unprompted review
Reply from CREOATE
Hi Robert,
Thank you for sharing your recent experience! We love to hear that your query was resolved promptly. We are always happy to help!
All the best,
Jamie - CREOATE
Easy integration
Easy integration. Leticia Pelizari made it very easy for us.
9 November 2023
Unprompted review
Reply from CREOATE
Hi Xavi,
We're so happy to hear you had a smooth onboarding experience.
Happy selling!
Lucy
Great customer service
Great customer service, kept me informed of what was going on and resolved the problem. Thank you.
8 November 2023
Unprompted review
Reply from CREOATE
Hi Caroline,
Thanks for letting us know about the great customer service you received!
Happy wholesaling!
Lucy
Fassal has helped me very quickly
Fassal has helped me very quickly! Thanks!
8 November 2023
Unprompted review
Reply from CREOATE
Hi Anna,
We love hearing that you received the help you needed and with a speedy resolution!
Feel free to reach out to us again in the future.
Kindest regards,
Lucy
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