CreditNinja Reviews 

11,771
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,945 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and easy application process, often receiving funds quickly, sometimes within hours. Many find the company reliable and trustworthy for urgent financial needs. People also appreciate the helpful customer service and easy payment management. However, some customers expressed dissatisfaction with high interest rates and costs. A few also reported receiving less than expected or encountering unhelpful customer service.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the application process as... See more

Service

Clients share positive opinions on service, frequently highlighting the fast, friendly, and efficient... See more

Payment

Reviewers mention ambiguous feedback about payment, with many praising the ease and speed of receiving funds,... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and pleasantness of... See more

Price

Consumers find price to be a significant concern, with many reporting that interest rates are excessively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was simple, questions were answered and even though it was after 5 on a Friday funds were available on Monday morning for our emergency. This is Marie C Miklas, please remove the name of Dianne R... See more

Rated 5 out of 5 stars

This is my third time using Credit Ninja, and they’ve always been great to work with. They’re a highly reputable company, and whenever I need help, I can actually talk to a real person, which makes... See more

Rated 5 out of 5 stars

CreditNinja application was easy to follow. I was approved for the desired amount. If you're needing a quick loan please don't hesitate to reach out now not later. Thank you CreditNinja! 😊

Rated 5 out of 5 stars

It was so simple and I was able to get the application done and loan completed in really no time at all. If you only make the minimum payment it is a significant expense but pay it off and then you av... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Loan Agency

About CreditNinja

Written by the company


CreditNinja installment loans gives you access to funds in a safe and timely manner. Our online request process allows you to apply for a personal loan from the comfort of your home. That means no more long bank forms or slow moving lines. Typically within one business day you'll receive confirmation of the approved funding to help take care of your financial strains.
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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(11,771)

2,038 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m am so glad I was able to get a loan

I’m am so glad I was able to get a loan. I recently just got divorced single mom to 3 now. This right here gets me back on my feet and this helps me out tremendously. And it also helps me get better credit so my score can go back up.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Pretty great

Although the interests over the year is a bit High it was essentially an easy and effortless process in a time of great need and that speaks volumes will definitely be refinancing when the time comes

11 July 2026
Rated 1 out of 5 stars

Never use this lender

Never use this lender, they will overcharge you on everything, worst customer service. I borrowed 2000$ from them, and after paying all my payments regularly for over 6 months, I had to send them a 2200$ payoff check to get out of their loan, I ended up paying them over 4500$. And even after they received my payoff check they drafted my bank account two payments and took them over a month to reimburse it.

10 July 2026
Unprompted review
CreditNinja logo

Reply from CreditNinja

Dear Shawky BouAssy,
Thank you for reaching out. We’re sorry to hear that your experience with our customer support team did not meet your expectations. Transparency and customer support are central to our lending process, and we take concerns like yours seriously. For privacy and security reasons, we cannot discuss specific account details in a public forum. At CreditNinja, we're committed to ensuring that all approved applicants have an opportunity to fully review all loan terms prior to signing, including information about the payments and schedule, annual percentage rate (APR) and other fees, along with details about the applicable 3-day cancellation window. High-APR loans are not recommended as long-term financial solutions; your choice of a loan product should match your needs and ability to repay. We value your feedback and appreciate you sharing your experience. Feedback such as yours helps us improve our products and services. If you would like to discuss this matter in further detail, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail support@creditninja.com.

Rated 1 out of 5 stars

I would give 0 stars if I could.

I would give 0 stars if I could.

I borrowed $600 because that’s all I needed. Before accepting the loan, I carefully read the terms, which indicated it would be paid off in about 3–4 months. I’m now in month 7 and still have two payments left. By the time this loan is paid off, I’ll have repaid around $1,200—double what I borrowed.

When I called to ask why, I was told there was an additional fee because Credit Ninja doesn’t operate directly in my state and had to use a third party. That fee was never clearly disclosed or explained before I accepted the loan.

The lack of transparency is unacceptable. If I had known I’d end up paying nearly twice what I borrowed due to hidden third-party fees, I never would have taken the loan.

Save yourself the frustration and look elsewhere for a lender that is upfront about the true cost of borrowing.

27 February 2026
Unprompted review
CreditNinja logo

Reply from CreditNinja

Dear Melane,
Thank you for reaching out. At CreditNinja, we're committed to ensuring that all approved applicants have an opportunity to fully review all loan terms prior to signing, including information about the annual percentage rate (APR) and other fees. High-APR loans are not recommended as long-term financial solutions; your choice of a loan product should match your needs and ability to repay. For certain Texas loans, CreditNinja acts as a licensed Credit Access Business (“CAB”) for an unaffiliated third-party lender. CAB fee details are outlined in the loan agreement, along with details about the applicable 3-day cancellation window. Additional information is also available at www.creditninja.com/pages/state_licenses. Our friendly customer service team is available to answer questions or offer assistance with your payments at any time. For further assistance, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail support@creditninja.com.

Rated 1 out of 5 stars

I emailed you minutes after I applied…

I emailed you minutes after I applied for a loan and than I canceled it via email. I stated I no longer needed this loan so please cancel it. There's no reason why you would send me the loan when I agreed to cancel it. Please remove it and take it back. I'm not paying you guys a dime. Tell me where to send you back this money I canceled on time??

7 July 2026
CreditNinja logo

Reply from CreditNinja

Dear Josue,

Thank you for reaching out. We're sorry that you had difficulty reaching us, that is certainly not the experience we want our customers to have. Our goal is always to be transparent and supportive throughout the entire lending process. Our team is available Monday - Friday from 8:00 am - 5:00 pm CST by phone and email. We also offer live chat support directly from the homepage of our website, simply click the Chat live button to connect with a human team member during business hours. CreditNinja places the funds into a batch immediately after the borrower accepts the loan terms to help ensure funding is processed on time. Also, outlined in the loan agreement are details about the applicable 3-day cancellation window. We hope your recent experience speaking with a member of our team met your expectations. If we can be of any assistance in the future, please contact our friendly customer support team at ((855) NINJA-01 ((855) 646-5201) or e-mail support@creditninja.com for any further assistance.

Rated 2 out of 5 stars

I'm out of town

I'm out of town, at a repair shop. I applied for the loan yesterday and was approved. Sitting here 24 hours later without funding yet. Spoke to representative and the only answer I could get was, by the end of today. I hope that means by 5 today. If not I doubt know of I'll have my job tomorrow. This type of loan IS emergency only. Wish they considered that.

7 July 2026
Unprompted review
CreditNinja logo

Reply from CreditNinja

Dear Lance,
Thank you for reaching out. At CreditNinja, we’re committed to providing accurate and efficient loan servicing, and we understand how important timely funding is to our customers.
As noted on the homepage of our website under Loan Disbursement, applications approved before 10:30 a.m. CT, Monday through Friday, are generally funded the same business day. Applications approved after that time are typically funded the next business day. In some cases, additional verification may be required. If so, the loan, if approved, will be funded the business day after the verification is completed. We appreciate your feedback, as it helps us continue to improve our products and services. If you’d like to discuss your experience further, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail support@creditninja.com.

Rated 1 out of 5 stars

Rate Inquiry

I called to inquire about the rates and maybe a promotional offer and the loan rep was not friendly and not too thrilled to help me out as a customer. She just basically told me to go online and figure it out.

5 July 2026
CreditNinja logo

Reply from CreditNinja

Dear Mr. Loan Man,
Thank you for reaching out and for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must feel.
As a returning repeat customer, we are excited to see your loan terms have improved with every return visit. We’d appreciate the opportunity to discuss your concerns directly. Our friendly customer service team is available to answer questions at any time, before and after signing. For further assistance, please call us at (855) NINJA-01 ((855) 646-5201) or e-mail support@creditninja.com.

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