Great app but I accidentally signed up for the app twice with two different emails. After speaking with customer service a few times to try to explain the situation, someone helped and refunded me the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue accessing my paid Creative Fabrica account after my Google login email had changed. The problem was a bit complicated because my subscription was connected to my old email address,... See more
Company replied
This company has so many options for the creative crafty person!! I loved the png images I downloaded and turned into stickers. I have to admit though that I wasn’t very good at understanding the dept... See more
Company replied
⭐⭐⭐⭐⭐ I honestly don’t think I’ve ever had an issue resolved so quickly and easily as with Creative Fabrica. Their customer support responded incredibly quickly and immediately took care of... See more
Company replied
Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.5
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Kind, fast and easy to work with.
8 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Cristina,
It’s great to hear that our support team was kind, quick, and easy to work with! I’m glad we were able to make the experience a smooth and positive one.
I really appreciate you taking the time to share your feedback. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Outstanding Customer Service
The customer support team at Creative Fabrica is always very quick to help solve problems whether it is with a product download or when you make a mistake and accidentally add another year onto your subscription without meaning to do so. They are friendly and always check to make sure you are happy with the resolution.
7 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Laura,
It’s lovely to hear that our support team has consistently been quick, friendly, and helpful whenever you’ve needed assistance.
I really appreciate you sharing such thoughtful feedback about your experiences with our team. If you ever need a hand again, our support team is always available at hi@creativefabrica.com.
Kind regards,
Anna
Unexpected charge and refund request
Unexpected charge and refund request
I was charged 71,26€ by Creative Fabrica for a subscription that I did not intend to purchase. I believed I was signing up for [a free trial / a different subscription / a one-time purchase], and I was surprised to see this charge on my account.
I contacted Creative Fabrica and requested a full refund, but my issue has not been resolved.
I am asking Creative Fabrica to please review my case, cancel the subscription, and refund the 7,26€ that was charged.
I hope this can be resolved fairly and promptly. If my refund is processed, I will update this review.
8 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Mirai,
Thank you for sharing your experience with our service.
Charges are tied to the subscription type signed up for - whether that's a trial that has converted or a plan that was upgraded after the checkout process is complete.
I'd like to understand the specifics of what happened here, so I've reached out via Trustpilot with a few questions - please do reply when you get a chance and the team will look into this for you.
Kind regards,
Anna
super site et service SAV au top
8 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Laetitia,
It’s lovely to hear that you’re enjoying our site and are happy with the quality of our customer service. I’m glad our team has been able to assist you effectively.
Thank you for taking the time to share your experience! If you ever need any help in the future, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
A horrendous company that harasses it's…
A horrendous company that harasses it's website visitors with multiple sign up pop ups offering a free trial. It then traps visitors via the free trial period that then automatically commits them to a yearly subscription without their consent.
8 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Sam,
Thank you for sharing your feedback regarding your experience with the free trial.
Our All Access free trial automatically converts to a paid subscription either upon your 10th download or 30 days after activation, whichever comes first.
I want to confirm that a member of our support team has emailed you with more details regarding your account and has provided a solution to address your request.
Please feel free to reply directly to their email if you have any questions or need further assistance.
Kind regards,
Anna
Excellent service for subscription…
Excellent service for subscription problems. Very quick response time and very accommodating.
7 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Roland,
I’m glad to hear that our support team was able to help with your subscription issue so quickly.
I really appreciate you taking the time to share your experience. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
one of
customer service - best
fast response - best
efficient communication - best
although i am not happy about what happened
7 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Tiisetso,
I’m pleased to hear that, despite what happened, you were happy with the speed and efficiency of our customer service. It’s great to know that our communication helped make the situation a little easier to navigate.
Thank you for taking the time to share your honest feedback. If you ever need any further assistance, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Automatic Renewal despite Cancel
Loved the service, but did not use enough to keep. I submitted my cancellation a week before it was set to renew. Since it was paid for through the next week, I had used the service. Apparently, if you choose not to renew your subscription, you still have access through the end date, however your subscription automatically renews if you use the existing service despite submitting not to renew the subscription. In all of the subscriptions I have ever had, a cancellation never gets reversed if you use the existing paid for subscription before it expires. And nothing pops up to warn you that you need to go back in and cancel again. I stand by this being a super shady money grabbing practice.
6 September 2026
Unprompted review
Reply from Creative Fabrica
Hi C.,
Thank you for taking the time to share your experience.
I understand you were not expecting your subscription's renewal. Although our subscriptions can be canceled to avoid automatic renewal, the cancellation request will be reverted if the subscription is used.
I have looked into this for you, and see that our support team was in touch yesterday to share more information about your payment's status. If you have any other questions, please don't hesitate to reply via the email thread - we are always here to help.
Kind regards,
Anna
chat stayed with me until deletion of…
chat stayed with me until deletion of incomplete and undesired account creation was resolved, a greatly appreciated help for a 85 yr old senior citizen.
5 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Karen,
I’m really pleased to hear that our support team stayed with you throughout the process and made sure everything was resolved. It’s especially lovely to know that our assistance made such a difference.
I truly appreciate you sharing your experience, and I'm glad our team could make things a little easier for you. If you ever need any further assistance, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
I was charged for an extra year in…
I was charged for an extra year in error. I worked with support to resolve this and they acted promplty refunding the charge. This was on a weekend and it was resolved in just a couple of hours. I am pleased with the outcome and I really like all they have to offer.
6 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Vicky,
I’m really glad to hear that our support team was able to resolve this quickly and that you were pleased with the outcome. It’s especially great to know we were able to assist you promptly over the weekend and get everything sorted within just a couple of hours.
I also really appreciate your kind words about Creative Fabrica and all that we have to offer. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
The service was great
The service was great. I’ve got a respond mega quick and my request was completed within minutes. The site have a super wide range of essentials for any content creator. I highly recommend it
7 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Tal,
I’m so glad to hear that our support team responded quickly and was able to take care of your request within minutes! It’s also wonderful to know that you’re enjoying the wide range of resources available on Creative Fabrica.
Thank you so much for the recommendation and for sharing your experience. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
I’m very satisfied with how my refund…
I’m very satisfied with how my refund was handled. The process was smooth, and the team took prompt action to process my refund. I really appreciate their quick response, assistance, and follow-up throughout the process. I have already received the refund. Thank you so much for the excellent support!
7 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Erlyendda,
I’m really pleased to hear that you were satisfied with how our support team handled your case. It’s great to know we made everything as smooth as possible.
I truly appreciate your kind words about the team’s quick response and assistance. If you ever need help again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
the refound process was really quick…
the refound process was really quick via e-mail, the reaponse and the refound took like 10 minutes, really good
6 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Axel,
I’m glad to hear that our support team was able to handle your case so quickly! It’s wonderful to know that you received a response and had everything resolved within just 10 minutes.
Thank you for taking the time to share your experience. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Absolute Scam
Made an account specifically to expose this scam of a company/website. Their "free trial" is a scam and they're famous for charging their annual fee of 47 euros (plus tax depending on region) immediately after signing up for a free trial and won't let you cancel your subscription or account, AND won't let you remove payment and billing information. DO NOT MAKE AN ACCOUNT. Their business model violates EU Consumer protection laws and is fraudulent in nature.
6 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Tilya,
Thank you for taking the time to share your experience with our free trial.
The All Access free trial offers 30 days of access and 10 free downloads. There is also an option to upgrade to a paid plan early for those who wish to unlock unlimited downloads right away.
Once the subscription is active, it can be canceled by the account holder at any time via the subscriptions page. Once the subscription ends, payment details can also be removed by the account holder directly from the customer portal.
I've looked into your case and can see that our support team has reached out to you with more details regarding your payment status and next steps. If you have any remaining questions, please don't hesitate to reply directly to that email.
Kind regards,
Anna
Super quick communication
Super quick communication, lovely to engage with and sorted my queries immediately. Would definitely recommend.
1 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Liz,
I’m delighted to hear that our support team was so quick, friendly, and helpful! It’s great to know we were able to address your questions right away and make the experience a positive one.
Thank you for the recommendation and for taking the time to share your feedback. If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
Charged $129.87 After Signing Up for a $0.00 Free Trial
I signed up for a Creative Fabrica free trial presented as $0.00. Their own receipt states that my free trial started and ended on September 5, 2026, and I was charged $59.88 for an annual Studio AI subscription on that same day, despite not intentionally purchasing the annual plan or using the trial.
The following day, I was charged another $69.99 for a Coin Pack 1M, which I also did not intentionally purchase.
In total, $129.87 was charged.
After this happened, I checked Trustpilot and was shocked to find many other customers reporting very similar experiences involving unexpected charges, free trials, subscriptions, and automatic payments. This made me even more concerned that what happened to me was not an isolated incident.
I contacted Creative Fabrica requesting a full refund and initially received an automated response saying that the purchases did not meet their refund criteria. I have requested escalation to a human representative.
Based on my own documented experience and the large number of similar complaints I found, I consider this billing practice extremely deceptive and scam-like.
I strongly recommend that anyone considering Creative Fabrica be extremely careful before entering payment information and monitor their card or PayPal account closely.
I am requesting a full refund of $129.87 and will update this review with how Creative Fabrica ultimately handles the matter.
6 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Nujhat,
Thank you for sharing your feedback regarding the free trial with us.
While the Studio AI free trial includes 25,000 coins and 30 days of access, we also offer the option to upgrade to a paid plan earlier for customers who want to unlock additional coins immediately. Upgrading requires clicking a pop-up and confirming the selection on a secondary screen. Additionally, active subscribers have the option to purchase extra coin packs directly within their account.
I’ve looked into your case and can confirm that a member of our support team has reached out to you via email to help resolve your inquiry. Please check your inbox when you have a moment. If you need any further assistance, feel free to reply directly to that email.
Kind regards,
Anna
At last - a company who actually communicates and helps you when you need it
So I'll be honest and admit I've been a doofus with this site a couple of times, managing to pay for additional year subscriptions without intending to (though I do wonder if the site needs a few more 'are you sure?' fail-safe actions to catch people like me who've clicked something by mistake - just some food for thought). Not to worry though, when you contact them and tell them what you've done they immediately respond and immediately initiate a refund on the transaction – even on a Sunday! So well done Creative Fabrica - a breath of fresh air compared with some other websites and organisations I've had the displeasure of doing business with lately. Honesty and integrity - how refreshing and regrettably how unusual...
6 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Franki,
I’m happy to hear that our support team has been so responsive and helpful whenever you’ve needed us. It’s especially lovely to know that we were able to assist you quickly, even on a Sunday, and make the process as smooth as possible.
I also appreciate you taking the time to share your feedback about the additional subscription. Feedback like this is valuable to us.
Thank you for your kind words about our team and for describing your experience so positively. You can always find us at hi@creativefabrica.com.
Kind regards,
Anna
Quick support
There was some confusion on my subscription renewal date, but the support team quickly resolved it.
6 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Amit,
I’m glad to hear that our support team was able to quickly clear up the confusion around your subscription renewal date. It’s great to know we could get everything sorted and provide the clarification you needed.
Thank you for taking the time to share your experience. If you ever need assistance again, you can find us at hi@creativefabrica.com.
Kind regards,
Anna
It's a scam company with fake free trials
It's a scam company. They have very intentional flow to make you believe you are subscribing to a trial version and then you are charged for the full subscription.
They then try to sugar coat it by mentioning right after the purchase that if you have any problem, contact customer support before contacting your bank provider. They are mentioning this because they know what they are doing.
Stay away from companies like this. Confirm this feedback online, as it is a frequent issue.
EDIT Replying to Creative Factory:
Hello Anna,
I was immediately charged, so the period did not expire, nor I used more that I should. I was charged right away.
You have A LOT of reviews here complaining about the same thing. Even the 5 star reviews are all saying that the refund process worked well. My question is: Why does so many people need a refund after all? Because you have a fraudulent flow that leads people into being charged without their consent. Then you gaslight users to think it was a user error. All this, instead of fixing it. Come on Anna, it's not hard to do, mostly every other services do it properly. So you Creative Fabrica doesn't do it because you are scammers.
FOR OTHER USERS: Do not use this service. Just check out the feedback online and see by yourselves. Anna is probably not even a real customer service person and is just an AI agent pasting generic replies to all these reviews. These businesses should not exist.
Edit 2: Days have passed and Creative Fabrica did not reach out, which makes me believe the message Anna sent is just fake so it looks like they are doing something about it.
29 August 2026
Unprompted review
Reply from Creative Fabrica
Hi André,
Thank you for sharing this.
The trial is designed to give all new users a chance to explore the platform before committing - it converts to a paid plan either at the end of the trial period or when usage limits are reached, depending on which trial type applies. I'd genuinely like to understand what happened in your case, so I've reached out via Trustpilot with a few questions - please do reply when you get a chance.
Kind regards,
Anna
Not too happy
Well, I’d like to give it 5 stars BUT I thought my subscription was canceled until I received 2 more emails about updating my cr. Card again. I need this subscription canceled please. Thank you
2 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Lorry,
Thank you for flagging this - and for the kind words despite the confusion!
An "On-Hold" status means the plan is paused but not yet fully cancelled, which is why the renewal emails kept coming. The support team has been in touch and has taken care of the cancellation - please do check your inbox and reply to that thread if you have any further questions. Your subscriptions page will also show the updated status once you're logged in.
Kind regards,
Anna
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