Safe Gas Heating & Plumbing Reviews 

219
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Mark was fantastic from start to finish. He provided a clear quote for the work, which included converting our system to a combi boiler, installing new radiators and altering some pipework. He was he... See more

Rated 5 out of 5 stars

Mark was very efficient and thorough throughout the whole process of installing my new boiler. He communicated very clearly and promptly. I highly recommend his services and will be using him again.

Rated 5 out of 5 stars

Mark planned out the whole process from quote, to dates for installation. When on site Mark updated us throughout the boiler installation progress day by day. He was also able to recommend options wit... See more

Rated 5 out of 5 stars

Mark was very thorough when walking me through the options for a new boiler. He is clearly very knowledgeable and experienced. He was transparent about where there might be additional cost and where... See more

Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Installation Service
  5. Radiator Repair Service

Information provided by various external sources

Safe Gas are a Copthorne based heating and plumbing company that covers Sussex, Surrey. With over 20 years' experience working in the local area for local people we have worked hard to develop a fantastic reputation firmly rooted in exemplary customer service and excellent workmanship. Based from our home office in Copthorne our team are proud to represent this family firm. Mark Gay as the owner of Safe Gas has been working in the plumbing and heating industry for over 20 years. A father with children in the local Copthorne school Mark understands and embraces the need to provide support and understanding to his customers when they are looking at having a tradesman in their home. We understand that your house is a home so are fastidious in protecting your home while completing your works. Mark knows that no two people are the same and we appreciate this so we tailor our work to suit your needs. Our Company prides itself on the quality of its service


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend, great service

I called Mark in February when we had no hot water or heating and our 20 year old boiler had just died. He came out the same day and was transparent about the costs from the off and was fair with his pricing. He rescheduled other appointments so he could come back 2 days later to replace our boiler so we could get the heating and hot water back on and did a great job with a follow up to check all was okay. Highly recommend

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and skilled engineer

Mark installed our new boiler and gas line. He is reliable and left everything clean and tidy after the job was done. We recommend him to anyone looking for a skilled and trustworthy gas engineer.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Quick & professional service.

Mark very kindly came out very quickly as we required a Gas safety certificate and boiler service as part of selling our house.

Mark was professional and friendly.

I would 100% use Safe Gas Heating & Plumbing in the future.

Thank you Mark.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Replacement

Responded quickly and efficently when arranging boiler. replacement. Punctual, and tidy work on day of replacement. Would recommend.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

New boiler installation


I am very pleased with my new boiler, towel rail, cylinder and hive controller. All installed in the quoted timeframe.
Mark always arrived on time, was very polite tidy and professional and I wouldn’t hesitate to recommend his services.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Boiler install

Very happy with safe gas heating and plumbing. Mark was courteous, professional and honest. I felt anxious prior to having a new boiler installed but I needn’t have been, as mark explained everything in detail which made me feel confident. Definitely recommend.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Work

Mark recently fitted a new combi boiler for our new house. He arrived promptly at the scheduled time and was incredibly professional and courteous throughout the entire process.

The installation itself was seamless and efficient. He took great care to ensure everything was set up correctly and even went above and beyond to explain how to use the new system. The new boiler is working perfectly, and I've already noticed a significant improvement in our home's hot water which is an absolute godsend.

What truly impressed me was their attention to detail and commitment to customer satisfaction. They left the work area spotless and followed up afterward to make sure everything was running smoothly.

I highly recommend Mark for anyone in need of a boiler installation. Their expertise and dedication to quality service are second to none. Thank you for a job well done!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Replacement boiler

Mark recently replaced our boiler. Our hot water had been on and off for a few weeks after mis-advice from another plumber so we were grateful that Mark was able to quote for and complete the job so quickly after our initial call to him. Although I hope we don't need a plumber again any time soon, if we do, we would happily call on Mark again and would recommend him to others.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Recommendation

Mark at Safe gas was recommended to us by my Mother in Law.
I could not be more pleased with Marks work to fit a new Combi Boiler.
From start (Quotation stage) to finish everything went smoothly.
HIs quotation was clear and precise giving me all the options, so i could make a clear and informed decision. His quotation was competitive, reliability and timing was impeccable. He was working continuously to make sure that everything was fitted and working perfectly, and best of all made sure everything was tidy before leaving. Mark will be my Heating engineer in future. Five star Recommended.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

New Boiler Installation

Thorough explanation of quote which each part carefully explained. Whilst conducting the install any problems swiftly overcome and a determination to leave with a perfectly working heating system. Very highly recommended

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Heating Engineer to be trusted

Mark at Safe Gas Heating and Plumbing Ltd advised options and listened to my concerns. He also kept me informed throughout the process and took the stress out of a new boiler installation for me. Great working with him!

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick Response & Boiler Service

Having recently moved into our home, we were keen to get our boiler serviced. We messaged Safe Gas and received a response within the hour. They were very polite and serviced the boiler the next day. We will continue to use Safe Gas moving forward ⭐️⭐️⭐️⭐️⭐️

21 February 2024
Unprompted review

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