Crate and Barrel Reviews 

Purchased a $50 garlic press. Garlic press, a Crate & Barrel exclusive product, broke within a few months. I called customer service and told them about my problem and, while on their website looked up the garlic press I had purchase. It has one star review because (for many) it snapped in half just like it did to me. It’s a piece of junk. I asked customer service for a different garlic press or a gift card so I could buy something else and they gave me the runaround saying they needed an order number. I told them I did not order the garlic press but purchased it at their store. They said, unless I could prove I purchased it, their hands were tied. I ended up finding my credit card statement and sending them proof of purchase and they STILL refused to give me store credit or a different garlic press. I spent over three hours of my time on the phone trying to get a customer service representative to help me. After pointing out to them that the garlic press has horrible reviews, proof of purchase on my part they STILL refused to make it right. I suggest no one buy anything from this company, I told them I would never buy anything from Crate & Barrel again. ABSOLUTELY AWFUL customer service and do not stand by their products.

I will never buy anything from crate & barrel again. Customer service is abysmal.

I ordered a piece of furniture online and scheduled a pickup The whole process felt uneasy. Why would you have me schedule a pick up when you haven't even confirmed that it has shipped or anything? Anyway, I went through the whole process got an email saying the order will be ready for pickup on my scheduled date. 2 weeks later it was delivery day and I get an email saying it isn't there! What the heck?? Are you kidding me? When will it be there? This year... next year? If I don't get it soon I will just process a chargeback on my CC but what a disorganized ordering process. Just stick with their little trinkets and stuff that they have in store. This is ridiculous.

If you are a sadist and want an easy and quick way to torture yourself and endure pain and suffering, buy furniture that needs to be delivered and installed from this mafia. Have fun!

If I could give this company a 0 I would. I have been waiting 3 months for a credit for the incorrect size rug they sent me. The employees don’t speak English, and just don’t care about the customers!! BEWARE!!

Absolutely terrible experience with Crate and Barrel.
I placed and paid for my order in January 2025, and even after nearly six months, they have still not delivered the correct product. The level of service has been shocking — rude, unhelpful, and completely irresponsible. Every time I followed up, I was met with dismissive responses and zero accountability from the team. It honestly feels like I’ve been scammed.

This is by far the worst customer service I’ve encountered — no resolution, no empathy, and no respect for the customer. Avoid Crate and Barrel at all costs. I will never shop here again and strongly advise others to stay away from this brand.

We ordered the Barrett II custom corner sectional in store. It was about $5000. That was the beginning of several critical issues. First, the associate told us it would arrive a particular week which it did not. It arrived a *month* later. When we used their automated scheduling system no one informed us the original schedule date was BUMPED. They failed to mention it. So after all the coordination to be here on arrival day, NO arrival. Had to go through the process all over again! When it finally arrived, the legs are cheap PLASTIC!!! Are you kidding me? For $5000 they couldn’t put on WOODEN LEGS?!? Now I’ve got to order wood legs. We will NEVER order any furniture through Crate & Barrel EVER AGAIN. Wish I had read these first. STAY AWAY!!!

I ordered hampshire dresser from Crate & Barrel in January while I was pregnant, to complete my baby’s nursery. The dresser arrived damaged, with a clear manufacturing defect in the paint finish. I had to chase them for weeks just to get the replacement approved. Then they picked up the damaged one and left me with nothing.

The replacement never arrived. When I called to ask what happened, they said, “Oh, it’ll be here next week.” They said that every single week for over a month. No one ever called me back — I had to keep calling and explaining everything all over again each time. I was the one doing all the work just to get what I paid for.

After months of this, they finally scheduled a delivery but on the delivery day, nothing showed up. They didn’t even notify me. When I called yet again, I was told:
“Sorry, there was a mistake on our end. The dresser won’t be available for another 2 months.”
So now after 5 months, I have a two-month old baby and no nursery. I even missed a professional photo session I had planned around this item.

And after all of this? Crate & Barrel offered me one thing:
“We can cancel your order and give you a refund.”

That’s it. No effort to fix it. No expedited solution. No meaningful apology.

Their customer service is beyond awful — no one takes ownership, no one follows up, and you’ll have to retell your story to a new person every time. It’s exhausting. At this point, it honestly feels like a scam.

Crate & Barrel sells a premium image, but this experience was the opposite. If you’re expecting a baby or furnishing a nursery, do not trust them. I’m heartbroken, angry, and still left with nothing.

We have had our rather expensive sectional 3 years. So far two of the sponge cores have collapsed. No warrenty , no guarantee. Can’t help. Thanks but no thanks. For the last two years we’ve been saying we wish we had never got rid of our old sectional. It lasted 3 times as long and was half the price. Of course one of the sponges is for the sectional piece. And so we can’t swop it for another part of the sofa

I bought two nine inch slate blue cake pans. After the first use I washed them and dried them including under the folded lip. There was rust all around the lip. If I would've used them sooner I would've brought them back but it was already a couple months later. They look nice but they are cheap. So disappointed in Crate and Barrel. I remember when a lot of products came from Europe. That never happens anymore.

Beware of this company they take advantage of customers. I lost a lot of money because I couldn't get an answer on when the product would arrive. I had to purchase the item somewhere else who gave me an exact time of arrival.

And this company would not let me cancel even though i had purchased the item many weeks ago and still was not sure when it would arrive. Beware of these backorder scams where it could be a year or more until you receive the product. They still charge you even though you aren't given an ETA so you have to pay for something up to a year in advance or more until you receive it. Most companies do not charge you until the product ships but not this one they are scamming out of a lot of money because no one can wait this long and you usually have to purchase with some other company which leaves you paying twice a much or more.

When you purchase online they don't give you an ETA and then we you try to get one they give you the run around. I purchased an item because I was have guests and needed for a specific time frame you can't wait up to a year or more for a product.

I’ve always thought of Crate and Barrel as a trusted brand, but this experience completely changed my mind. We purchased a set of Laredo dining chairs, expecting quality and durability. As you can see in the attached photo, the leather has deteriorated badly—not from misuse, but through normal daily use in a household without any pets or unusual wear.

When we reached out to Crate and Barrel’s customer service (Shannelle Blake is the rep), we were told that nothing could be done due to the “age of the order” (less than 2 years) and were advised to find a local upholsterer. Honestly, that’s incredibly disappointing. These chairs should not be falling apart like this, and passing it off as a care issue is not acceptable.

We weren’t asking for anything unreasonable—just for the company to stand behind their product. Instead, we were met with a generic response and no real support. We won’t be shopping with Crate and Barrel again, and we definitely won’t be recommending it to friends or family.

For a brand that’s supposed to represent quality and reliability, this was a huge letdown.

Ordered a product they said was in stock, still waiting with no response a month later. STAY AWAY FROM THIS RETAILER!!!

I ordered the 60" glass top parson's table with stainless steel legs on sale off the C&B website. Days after I ordered, I get an email from C&B informing me that they don't have the table, so they are refunding my order. I was PLANNING on receiving this table - why? Because it was AVAILABLE FOR PURCHASE on their website. Get your ecommerce website management together. If an item is NOT AVAILABLE, then remove it from your website so it can no longer be purchased. Common. Sense. I've purchased many items from C&B over the years, and it's a shame to watch their continual quality degradation in both products and customer service. I will no longer buy products from C&B. They are on a downward spiral to irrelevance in the furniture market.

Ordered a new dining table and it arrived just in time for visitors. Price was expensive but overall solid purchase.

I purchased the very expensive All Clad set of cookware from them. I followed the directions to the letter on using this cookware! It has been a disaster. Every time I try to cook in the frying pans things stick.
I called Crate and Barrel three different times. They were terrible and very unhelpful.
Do NOT under any circumstance purchase either this cookware or order anything from Crate and Barrel. They do not stand behind their product and their customer service is horrible. Wish that I had read the reviews before I ordered from them.

If you order a Crate & Barrel gift card and want it delivered to you, DON'T. I just spent 45 minutes talking via chat and finally called customer service only to be told it takes 10-15 BUSINESS DAYS to be delivered. There is NOTHING on their website saying this and to make matters worse, when I checked my Crate & Barrel account the order says 'delivered' (it was not). I ordered this on 01/02/25 and today is 01/08/25. It's been 5 BUSINESS DAYS! When I questioned the Customer Service Rep I was told..."Oh, that just means that it arrived at the Post Office". WHAT? They send gift cards via the Post Office? BTW...I know when the Post Office has mail because I can see it on USPS 'Informed Delivery' and it is not showing on USPS. We all know that the PO is a disaster. I will NOT have this gift card in time to take to the wedding shower I ordered it for if it takes 10-15 business days to be delivered! This is what their website says about delivery of gift cards....Standard delivery is free of charge and should arrive within 3-5 business days. Their customer service reps are LIARS!

A long-term Crate & Barrel customer, but the store and its service has noticeably declined in recent years.

My most recent misadventure began with an online order: a three-part ceramic snowman. It was poorly packaged for shipping and arrived shattered.

When I went to the North and Clybourn store to exchange/return, I was first assisted by a young associate who was quite flustered. She informed me that no replacement inventory was available and as a "final sale" was not eligible for a refund.

To resolve the issue, I waited for an older associate, Lindsey, to finish a phone call and assist. While she processed the return, she told me she could not refund my credit card due to the "final sale" status. Instead, she insisted that store credit was the only option.

When I expressed frustration — after all, the problem began with C&B's inadequate packaging — Lindsey doubled down. She dismissed my concerns, stating the packing was 'just fine' and that there was nothing more she could do. The irony, of course, was hard to ignore: if the packaging had been fine, I wouldn’t have been standing there.

Indeed, I had purchased the ceramic snowman late on Christmas Day, fully aware it was a final-sale item. But "final sale" should not mean customers are left to deal with broken goods. I made this purchase under the reasonable expectation that Crate & Barrel would deliver the product in good working order; what I ended up with was pottery shards, poor customer service, and a credit to a store I don't even like anymore.

I purchased the clybourn walnut executive desk and placed it in my office well away from any direct sunlight, and with blinds on all the windows. Unfortunately within a year and a half, the wood finish has seriously deteriorated, resulting in uneven variations and markings all over the desk. These unsightly marks ruin the look of the desk. I think it’s because of the type of finish, or lack thereof on this desk. While beautiful originally, it now looks damaged. Crate and Barrel refused to take any responsibility for this, and responded that this is “normal wear and tear”. Very sad to think that a desk like this cannot last even 2 years before “wear and tear” ruins it. This is not a desk that will last more than a couple of years.

I ordered a customized Christmas stocking on Black Friday for my husband. It was expected to ship mid December. To get free shipping, I bought stupid, ugly snowman candle. Stupid candle arrived fast in the most absurd amount if packaging I’ve ever seen. I waited over half of month for the stocking. I heard nothing about it being shipped, so I checked the tracking. Tracking said nothing about the status of the stocking. I reached out. They tell me it’s been cancelled. Why was I not informed? Had I been informed of this cancellation, I would have returned the snowman. But now I can’t because it’s already been lit. Never, ever buy from here. My first and last purchase. I’m out $8.44 and my husband won’t be getting a stuffed stocking. I’m so, so tired of shitty companies being too big to communicate about their own products and not having adequate policies in place when they are solely responsible for a problem.