Coyoti ski and snowboard Reviews 273

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent customer service - I was a bit worried that the answerphone mentioned November opening hours - had Coyoti gone under in the pandemic ? No ! A reassuring phone call let me know my parcel was... See more

Rated 5 out of 5 stars

Can't recommend Simon and his team at Coyoti highly enough. My wife and I booked in for ski boot fitting and custom footbeds and were really impressed by the knowledgeable and professional service we... See more

Rated 5 out of 5 stars

Just purchased a Tahe Breeze Paddle. I'd search a number of outlets and Coyoti was the most attractively priced. However, free p&p only extended to mainland UK so this offset my saving and I had... See more

Company replied

Rated 4 out of 5 stars

Very good customer service and prices. When I paid for my item to be delivered next day and it arrived a few days later; I queried this and was immediately given a delivery refund. Item was exactly wh... See more

Company details

  1. Winter sport Store
  2. Ski Shop
  3. Snowboard Shop
  4. Sportswear Store
  5. Winterwear Store

Information provided by various external sources

We have established a reputation for outstanding customer service, a premium ski and snowboard boot fitting service and an excellent in store ski and snowboarding tuning and repairs work shop. Our aim has always been to provide our customers with the very best products, product knowledge and customer service, we have an extensive range of ski and snowboarding equipment something for all budgets, packed with exceptional features to maximise your ability. You can be assured we cover every base when it comes to your ski and snowboard needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

273 reviews

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Rated 5 out of 5 stars

Excellent experience of choosing ski boots

Personalised service with clear expertise. Simple and effective advice on how to choose, break in, and correctly wear ski boots. Good selection of stock in store. Can't fault my experience, would definitely return.

8 January 2022
Rated 5 out of 5 stars

What an great shop with amazing staff......

I recently bought a new pair of Snowboard Boots from Coyote and Amy who works there could not have been more helpful and indeed allowed me as much time as I needed to decide which ones to buy. I even went past their closing time but there was absolutely no pressure. Thank you Coyote and indeed I am on my way back there today to buy a new board and bindings.

8 January 2022
Rated 5 out of 5 stars

Cant remember the young girls name,but…

Cant remember the young girls name,but she was excellent,very helpful and interested,very welcoming and professional.
The other staff were very pleasant and helpful as well
Great team of people and would def go back and recommend

7 January 2022
Rated 5 out of 5 stars

Great service

Great service, unfortunately the ski trousers I bought for my son were too small and Coyoti didn't have the next size up due to their great sale for Black Friday.
I do however have to commend them for their customer service and the speed of the refund.
I will certainly be shopping with Coyoti as my first port of call in the future.
Highly recommended, and THANK YOU!!!
MERRY CHRISTMAS TO ALL STAFF

14 December 2021
Rated 4 out of 5 stars

Coyoti good. Hermes awful.

Reply from the store below is fair. My issue is with the poor courier service. Coyoti seem pretty good, they sell things that I want at good price and then send them like they said they would. But snowboards seem to get sent via Hermes, who are terrible. That wasn't made clear before checkout. Hermes have predictably screwed it up. Please stop using Hermes to send your stuff. If the board turns up in one piece we'll call it 4 stars?
Update; Board arrived just now. Package was a bit damaged in transit but Coyoti packaged it well and all is intact. Well done Coyoti :)

11 December 2021
Coyoti ski and snowboard logo

Reply from Coyoti ski and snowboard

We are sorry that you are experiencing problems with Hermes, I know they are dealing with a large amount of parcels as are all courier companies due to the run up to Christmas. Your review seems to be more a reflection on them and might be better served on their account?

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Fitted my boots very professionally. Great advice on which skis and boots to buy for the level and use.
Will definitely be back again and highly recommend.

17 November 2021
Rated 5 out of 5 stars

First class service

First class service. Used click and collect for my paddle board purchase. It was
a great price and problem free. A pleasure to have a chance to browse in the shop. Staff members were friendly and knowledgeable.
I will definitely purchase from Coyoti again.

4 November 2021
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. There was an employee in training at the time , I didn’t quite catch her name but she was fantastic . She was being overseen by what I assume was the owner. But she handled my boot fitting very well and the owner made me feel very well looked after . I’ve never had boots that fit me and this is my first pair Iv ever bought and they are like walking on clouds . Thank you cayoti ski and team .

30 October 2021

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