Cox & Cox Reviews 

Ordered a dinner service which is lovely. One of the pasta bowls was damaged and it’s a nightmare trying to get it sorted. Small problem but they are terrible to get in touch with. I rung and spoke to Kyle he asked for photo evidence which I sent on e mail. Heard nothing not acknowledging of the e mail at all.called again to chase up and was offered a discount against the product! Really!! I said no I want a replacement please. Still received nothing a week later. Called again can’t get through so left a message, then also tried live chat which was never available only allows you to leave a message which I have done twice. This is just a very small issue but really bad customer service, it takes nothing to get it sorted. So leaving this review in the hope that someone picks it up and deals with it.
EDIT: So after this review Kelly got in touch and apologised and sorted the issue promptly. Just a shame I had to write a bad review to get anyone to do anything. The dinner service bought is lovely and bought in the sale too!

Very responsive and co-operative web chat with Mason

I am very happy to recommend Mr. Joshua for his excellent assistance and kindness throughout the process. He was always respectful, honest, patient, and willing to arrange several viewings until I found the right property.

Joshua made everything easy to understand and was always helpful whenever I had questions. He recommended Gold Solicitors, which was very useful and helped me move forward with confidence.

He knows how to handle customers professionally, make them feel comfortable, and solve problems quickly. His positive attitude and dedication made the whole experience much less stressful.

I would happily recommend Joshua to my friends and family for his outstanding service and support. Thank you, Joshua, for all your help.

I expected far better from Cox & Cox. I paid over £1,000 for two outdoor wooden chairs, yet in less than a year they have warped badly and the wood has become discoloured - They look closer to 30 years old!

When I contacted customer services, I was simply told that because they were nearly a year old, I should “varnish them.” That’s not an acceptable solution for premium-priced outdoor furniture. At this price, I expect products to last for years, not deteriorate within a single season.

Very disappointing quality and equally disappointing customer service. I won’t be buying from Cox & Cox again.

I previously removed my two negative reviews after Kelly called me personally on 17.06.26, apologised, and issued a refund. During that conversation, Kelly also agreed to reimburse my return postage, which came to just under £30.

Unfortunately, despite sending three follow-up emails and providing copies of my postage receipts as requested, I’m still waiting for the refund. There has been no resolution or communication.

I genuinely thought the company had redeemed themselves by taking responsibility and resolving the issue, which is why I removed my earlier reviews. Sadly, they’ve failed to follow through on what was promised, leaving me disappointed all over again.

When I called it was Ellie that dealt with me, she was so helpful customer service is outstanding combined with the product being so good I would highly recommend

I brought four mother of pearl handles for my new wardrobes. I didn’t buy them at the same time as the wardrobes as I wanted something a little special. I found these handles on the Cox and Cox instagram site and thought they were so pretty, so I ordered them in there summer sale. They arrived and I was excited to open them. However one had a divot out of the mother of pearl. So I made contact with them through email at customer services as I would like a replacement. The first email I was offered a discount however I didn’t want that I wanted a replacement so I replied and then I got a reply from Myrie who was very helpful and sorted me out the replacement and it is being shipped to me, as they listened to my request. So fab customer service. (Which doesn’t always happen)They were very helpful and sorted the issue without any added stress.
Incase you are thinking of ordering the handles they are irregular and look handmade which makes them extra special and more bespoke. I can’t wait for the other one to turn up and to get them fitted.

First experience with this company , I expected them to be professional.
The delivery company they used failed on all levels.
3 hour delivery turned into 8 hour and failed to deliver or communicate.
No customer service untill Monday.
Very bad service.

Trying to contact Cox & Cox regarding expensive order. No update on delivery date despite the window passing. Have reached out via email/phone and live chat. No response / phone lines always closed. Really really disappointed given high price point.

A big thank you to Kyle & Ellie from customer service @ Cox & Cox for there great attitude for customer satisfaction in resolving my issues with an order for a new garden furniture set, handled with great professionalism and resulting in the perfect outcome. Would recommend this company to all.
Thanks again to Kyle & Ellie

Fahad assisted me out with a delivery issue and was quick to respond and very helpful.

Cancelled order due to untrusted dates on the 20th of June.
It’s now the 2nd of July and no refund yet!
Ovoid this company I don’t know what’s happened to them but they are really bad now

I made a complaint about my outside table weathering really bad in just 5 months even though we have covered it up with covers in poor weather. Zoya in Your costumer service was absolutely amazing. She was so helpful and emailed me immediately and with a great outcome.
Thank you Zoya 🥰

Waited 3 weeks for a set to be delivered. Told the week it was due for delivery that the furniture “didn’t pass quality control”. I advised I would wait for it to come into stock, then to be told they don’t plan on stocking it again.

Posting again because it seems this is the only way to get any attention from this company.

I ordered two bar stools from Cox & Cox, but only one was delivered. I've contacted customer service multiple times, yet the issue still hasn't been resolved.

After my previous post here, I received an email from customer service asking for my order number. I provided it straight away, but since then I've been completely ignored. It feels like they only responded publicly to make it look as though they care, while in reality they have done nothing to resolve the problem.

Based on my experience, I would strongly recommend thinking twice before ordering from this company. The customer service has been extremely disappointing, and I have been left without the item I paid for and with no meaningful support.

Order #002563801

Delivery was damaged and I reported it, Fahad responded and sorted a replacement within an hour. Unbelievable customer service ! Thank you

Had a query about a small defect with a product, and spoke to Mason from customer service. Super helpful, got everything resolved really swiftly. Could not recommend more!

Ordered sideboard online. Delivered approx. 20:30 in evening. Unpacked it following day. It has 2 sets of wooden double doors on the front, both were secured closed with string. Once string removed, it was apparent that one of the doors was damaged - the side of the door was split, and the hinge was loose, with the screws hanging free. This looks like damage that should have been obvious when the sideboard was prepared for packing.
The damage was immediately reported to Cox & Cox by phone, and followed up with emailed pics of the damage. 7 days have now elapsed, Cox & Cox has not responded to email follow ups, and as I write the recorded message on Cox & Cox's customer service number states that "our call lines are closed at the moment."
This doesn't feel good.

Ordered outdoor bistro set mid May showing stock due end of May. No communication. Chased via email, they finally responded a few days later that the furniture was due end June. Now 1 July, nothing, no communication. Emails I’ve sent chasing delivery has not been responded to and as of noon today, telephone lines closed?
Is it a coincidence that Company year end reports filed yesterday show huge losses, should we be worried???
Can someone please phone me/email/send a carrier pigeon with an update?
* UPDATE *
Finally, a call! Cox and Cox have received the delivery but have rejected the goods due to “poor quality”. Would I like to replace it with another set, even if it’s a slightly higher price?
I’m cutting my losses and have asked for a full refund which I have been told I will receive in 5-10 days - I hope so!
Such a shame, I’ve used this company many times over the years …