Cox & Cox Reviews 

Ordered a lamp from Cox & Cox. It was a pre order item with only a rough date of when item would be in stock. On contacting customer service they confirmed that I would be contacted prior to item being dispatched. This didn't happen, I then received a delivery notice for a time I knew I would be away. Rung customer service again, they confirmed that item had only been picked and not dispatched and would put delivery on hold. Again customer service proved to be talking twaddle. As 2 days later I received a delivery notice from DPD. I could see from delivery proof that DPD didn't deliver item to me, left outside some unknown front door that is not mine. I want a refund, but am now getting delaying waffle tactics from Cox & Cox customer service. I hope my review helps other people decide not to purchase from Cox & Cox.

Great delivery booking service, expert delivery, well packed. We’ll be ordering again.

Great company at handling a replacement for a rug I ordered. Laiba the representative handling my query dealt with my return and replacement rug quickly and efficiently and answered any questions I had. Thank you Laiba!

Every aspect of the process including delivery was very good, which is so welcome these days. Even the allocated delivery time slot was honoured. Chair is a very top quality product, packaged very well

My parcel was delayed being dispatched, and Zoya was quick to respond (on a Saturday) and offer some options for a swift and happy resolution. Thank you Zoya!

Great customer service with phone calls before and after delivery to confirm all is ok.
You can tell they actually care about their customers.

I've had delay with my order. I spoke to Mason who was really friendly and efficient at dealing with my query. He gave me all of the information I needed and any alternative options needed going forward.

Great help from Zoya when I had a problem with my order. Everything was quickly sorted out and corrected.

Please could someone explain why the details for the company don’t add up…on the glossy website it clearly states they’re located in Frome, Somerset but according to Trust Pilot they’re actually well over 100 miles north, on a filthy looking industrial estate between Wolverhampton & Birmingham…which is it, a Somerset market town or an industrial estate? I’m not surprised I’m having trouble with my order…

I placed an order for some bedside table lights, lights arrived fine but were the wrong color, I contacted Cox and Cox for return instructions, packed and returned the item in the boxes as requested.

Cox and Cox have made arrangements with their local post depot that no post or parcels should be delivered to their depot, therefore returns can’t be made.

I’ve now had to resort to legal action to recover my refund. Do not use this company, they are NOT a UK company, they have a front address in the UK but operate from the far east and can’t be contacted, they are nothing more than just a bunch of criminals.

No complaints or issues with any aspect. Also the delivery driver Ranvir (Singh) was a very nice chap; polite and professional. Order delivered on time and with care.

First class customer service from Laiba, given me a range of options for the return with prompt reponses

Laiba was excellent throughout my returns process. Courteous and helpful.

I ordered a picture frame from here for £55. Two days later I saw they were having a summer sale and the picture is now £75 reduced from £85! It’s such a scam, putting the price up by £20 and pretending you’re having a sale. Disgusting scamming people.

Damaged item received worth £200+. They procrastinated about collecting it for a week (having delivered it on the incorrect day for £15).

Finally collected but another week passes with no refund just empty promises and patronising emails. No point speaking to these people-best to issue small claim proceedings.

For anyone else struggling with refunds etc the registered company details are: Giomani Designs Ltd., Redman Fisher Building, Bean Road, Tipton,
England, DY4 9AQ.

The live chat with Mason was very easy and very efficient.

I requested a refund on two items (both lovely!) I'd bought to match other fittings in my bathroom, but which weren't the right colour in the end.

Laiba responded very quickly, and said they'd be glad to process the refund, but if I'd like to choose an alternative product, they could arrange an exchange instead.

I was looking for a bathroom mirror, so was happy to do this - I chose the oak squoval mirror. It wasn't a completely simple process (changing delivery dates, and exchanging different priced items) but Laiba and everyone else in the logistics team were friendly, patient and helpful in every correspondence.

The mirror arrived this morning, and is lovely.

Thank you.

The product was expected, very nice indeed. And Alex the driver was excellent. Friendly and helpful.

Myrie was exceptionally helpful and resolved and issue I had.
Thank you for such great service

Very responsive