Absolutely love this building society. Had my mortgage with them since 2018 and wouldn’t go anywhere else. Seriously short call wait times and amazingly helpful, polite and knowledgeable staff. Well d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called CBS with a specific query on my recently opened online cash ISA. The young lady who took my call was very helpful and really pleasant, but not the over the top “fake” nice that I personally... See more
Company replied
We have been a client of The Coventry BS for many years and have always found the Company to be super efficient in every aspect. We are overly content to feel that our investments are safe and that we... See more
Company replied
Transferred a Isa to Coventry. And during my visit l believed that l hadn't used this years allowance. But while l was filing paper work away l realised that l had already taken one out with another p... See more
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Company details
About Coventry Building Society
Written by the company
At Coventry Building Society, we look after our savers and borrowers.
That's what being a mutual is all about.
We were founded in 1884 by Thomas Mason Daffern. He created a mutually beneficial relationship between savers and borrowers to help the people of Coventry buy their own homes. You might hear us being referred to as a 'mutual', and this is why.
As a saver, we look after your money and pay as much interest as we can. And as a borrower, we make sure your mortgage is affordable and offers good value, as well as providing great support if your circumstances change.
Your savings and mortgages are in safe hands.
- Trusted by 2 million people
A safe, secure, mutually owned building society, loved by our members. - New beginnings built on 140 years of experience
We’re passionate about providing great value, service and security for our members.
From the little to the life-changing, we make it all add up. All together, better.
Contact info
Coventry House, Harry Weston Road, Binley, CV3 2TQ, Coventry , United Kingdom
- 0800 121 8899
- support@thecoventry.co.uk
- www.coventrybuildingsociety.co.uk
Save for your sunny days
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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very friendly in person service when…
very friendly in person service when visiting their branch
25 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Mark. We are so pleased to hear that you had such a positive experience with our in-person service when visiting our branch. It's great to read.
Fast efficient knowledgeable and able…
Fast efficient knowledgeable and able to help with my request and explain exactly what the process will be going forward.
21 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Sharon. We're delighted to hear that our team was efficient, knowledgeable, and able to clearly explain the process going forward. Thank you for your positive feedback!
Coventry & Godiva mortgages
I have used Coventry & Godiva for mortgages and they are extremely efficient in dealing with whatever I ask them.
20 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Vince. We are so pleased to hear that you've had such a positive experience with our mortgage services. It's wonderful to know that we've been efficient in assisting you. Thank you for your kind words!
Had a good experience and professional…
Had a good experience and professional advice
20 August 2026
Unprompted review
Reply from Coventry Building Society
Hi William. We're so glad to hear you had such a positive experience and found our advice professional. We truly appreciate you taking the time to share your feedback!
Spoke to a very helpful member of staff…
Spoke to a very helpful member of staff who resolved my issue professionally and in a friendly manner.
21 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Lesley, We are so pleased to hear that our team member was able to resolve your issue professionally and in a friendly manner. Thank you for your wonderful feedback!
Good rates
Have found this to be a reliable company for savings at a good rate. Had to phone this time to settle a query. The wait would have been very long but I opted for the call back. The lady I spoke to was most helpful, easy to understand and very friendly. Problem solved!
21 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Jane. We're delighted to hear you've found us to be a reliable company for your savings. It's wonderful to know that the callback option was helpful and that our team member was able to resolve your query efficiently and pleasantly.
I needed to change something
I needed to change something in a recent account and the rep was helpful and dealt quickly.
24 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Chris. We're so glad to hear that our representative was able to assist you efficiently and quickly with your account changes. It's wonderful to know you had such a positive experience.
Phone conversation with Covenyry Building Society.
I like Coventry bs.
However on this occasion my call was taken by someone with a strong foreign accent.
I am partially deaf and it was a struggle to understand.
It would be most useful if this could somehow be factored in to future calls.
18 August 2026
Unprompted review
Reply from Coventry Building Society
HI Terence. We appreciate your feedback and understand that communication was challenging. If you'd like to discuss this further, please call us on 0800 121 8899.
great company to deal with
great company to deal with. Nice to have a real person on the phone line and also someone that knows what there doing ,sadly lacking in some companies these days with robots . Good service good rates.
25 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Valerie. We are so pleased to hear that you had such a positive experience with our team. It's wonderful to know that you appreciate speaking with someone knowledgeable and that you find our service and rates to be good.
Great customer service
Spoke to a friendly knowledgeable member of staff. The outcome was expedient and wrapped up during the conversation. Great service.
14 August 2026
Unprompted review
Reply from Coventry Building Society
We're so pleased to hear that you spoke with a friendly and knowledgeable member of our staff, and that your issue was resolved quickly. Thank you for your wonderful feedback!
Good customer service.
I find the staff extremely helpful either in branch or on the phone nothing is to much bother. Great service every time.
25 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Philip, We're so pleased to hear that our team has been helpful and that you consistently receive great service. Thank you for your kind words! Many Thanks, Jack.
I’ve always liked this bank and even…
I’ve always liked this bank and even more now that it has joined forces with the Co-operative bank. Good interest rates. Good app. Real people. And ethical too. For the sake of transparency although this is called an unprompted review I have been brought here via a customer feedback survey.
25 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Andrew, We're so pleased to hear you value our interest rates, app, and ethical approach. We appreciate you sharing your positive experience with us. Many Thanks, Jack.
A good experience
I was happy with everything. The app was easy to use. All was good.
24 August 2026
Unprompted review
Reply from Coventry Building Society
Hi James, We're so glad to hear that you had a positive experience and found our app easy to use. Your feedback is greatly appreciated! Many Thanks, Jack.
All good
All good, Easy to use on line and the staff in my local branch always helpful and professional.
24 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Mrs Mcsherry. We're so pleased to hear that you find our online services easy to use and that our local branch staff are always helpful and professional. Thank you for your positive feedback. Thanks Aleks.
CBS is by far the most transparent and…
CBS is by far the most transparent and user friendly bank I use. Their website and banking app is straightforward to use, and I have only ever received excellent and timely customer service, on the very few times I've needed assistance.
24 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Phoebe. We are so pleased to hear that you find our website and app straightforward to use. It's wonderful to know you've consistently received excellent and timely customer service. Thank you for your kind feedback. Thanks Aleks.
Maturity was a doddle
I wanted to provide maturity instructions for a bond that was ending at the end of the month. I did this without any hassle, opening a new savings account with the Coventry.
22 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Martin. We're so happy to hear that managing your bond maturity and opening a new savings account with us was a hassle-free experience. We appreciate your positive feedback! Thanks Aleks.
Reply from Coventry Building Society
Hello Barrie. We're so happy to hear that our agent was exceptionally helpful and knowledgeable. We appreciate you taking the time to share your positive experience! Thanks Aleks.
Reply from Coventry Building Society
Hello Mrs Turner. We're so glad to hear that you found our website easy to navigate! We truly appreciate your kind words and positive feedback. Thanks Aleks.
New Account Opened
New Account Opened
I have been a member of CBS for over 14 years, and have always found the staff to be knowledgeable, helpful and friendly.
This visit was no exception.
Account opened straight away, no appointment necessary.
Great customer service provided by great staff.
13 August 2026
Unprompted review
Reply from Coventry Building Society
Hello. We're so pleased to hear about your positive experiences over 14 years. It's wonderful that our staff continue to be knowledgeable, helpful, and friendly, making your recent account opening straightforward. Thank you for the lovely feedback. Aleks.
I want to reverse my options
I want to reverse my options to withdraw my interest each month, not possible on the site.
22 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Mandy. Please give us a call or send us a secure message online and an advisor will be happy to help with your enquiry. Thanks Aleks.
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