Product arrived exactly as described, and after I made a mistake in the order, customer service was more than helpful and attentive to help me find a solution. Would definitely recommend!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff provided excellent customer service when I ran into a problem - self created! They were very thorough and couldn’t do enough to help. They could have referred me on but they didn’t and helpe... See more
Company replied
Brilliant online shopping experience. Great choice of unique and inspiring items. Reactive, kind and responsive customer service. What else do you need?
C&G is great - they stock some under-the-radar brands, and their in-house line is awesome too. As well, they have really minimal packaging that is easy to recycle (aka paper), as opposed to some 'eco'... See more
Company details
Written by the company
Notting Hill and online fashion and lifestyle concept store, selling womenswear, menswear and homewares. Specialising in independent and up-and-coming designers from around the world.
Contact info
188 Kensington Park Road, W11 2ES, London, United Kingdom
- 020 7229 2178
- info@couvertureandthegarbstore.com
- www.couvertureandthegarbstore.com
4.7
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and really helpful
Product arrived exactly as described, and after I made a mistake in the order, customer service was more than helpful and attentive to help me find a solution. Would definitely recommend!
9 June 2026
Unprompted review
Brilliant online shopping experience
Brilliant online shopping experience. Great choice of unique and inspiring items. Reactive, kind and responsive customer service. What else do you need?
1 June 2026
Unprompted review
Really great service
Really great service, especially excellent follow up when parcel was delayed in transit. 10/10
19 May 2026
Unprompted review
Super-helpful dealing with queries
Super-helpful dealing with queries, knowledgable about their stock, wonderful shop can't recommend highly enough! Thanks team!
2 May 2026
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your lovely review and recommendation.
- C&G
The staff provided excellent customer…
The staff provided excellent customer service when I ran into a problem - self created! They were very thorough and couldn’t do enough to help. They could have referred me on but they didn’t and helped with the problem until we had a satisfactory conclusion.
4 May 2026
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your kind words about our team. We are pleased to have supported you and hope to welcome you back.
- C&G
Reply from Couverture & The Garbstore
Thank you very much!
- C&G
Great shop with great team
The shop has
1) Great products
2) An excellent customer services team:
I faced an issue with the delivery of my order (not even due to them but the courier) and they have been very helpful with a quick response time.
I would definitely shop here again in the future
8 April 2026
Unprompted review
Reply from Couverture & The Garbstore
We truly appreciate your kind words about our products and services, and look forward to welcoming you back.
- C&G
Great communication
Great communication
very fast shipping and wants only the best for their customers!
7 April 2026
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your lovely review.
- C&G
Great and quick customer service
Wonderfull curated garb store, paired with fantastic customer service.
Enquired about a new incoming designer, and i was guided through it arriving and purchasing it. Happy days.
20 March 2026
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your lovely words about our products and service.
- C&G
Excellent example of great customer…
Excellent example of great customer service from Estelle
19 March 2026
Unprompted review
Reply from Couverture & The Garbstore
Thank you very much, we are so pleased our customer service team were able to support you.
- C&G
First Class Customer Service
Have purchased a few items and each time the quality of the product and the speed of delivery is excellent.
A particular shout out to Estelle who’s customer service when I mistakenly got an order sent to my old address was first class - service like hers is unfortunately not the norm anymore but she was/is amazing and ensures I’ll continue to be a customer of the store.
18 March 2026
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your wonderful review and for your kind words about our team. We look forward to welcoming you back.
- C&G
Great customer service
Great customer service, Estelle was very helpful when there a slight issue with a delivery. Would definitely recommend.
10 March 2026
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your lovely review and recommendation. We are pleased that our customer service team were able to resolve your issue.
- C&G
Very personal and efficient…
Very personal and efficient communication, great experience. Better than ANY big chain store.
4 March 2026
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your kind words and support.
- C&G
Rally poor customer service
Rally poor customer service, I wouldn’t shop there again. The follow up on poor products was below par.
19 February 2026
Unprompted review
Reply from Couverture & The Garbstore
Hi Andrew,
Thank you for taking the time to share your experience, and we are sorry that you are unhappy with the service you have received. Our team had requested further information to review your situation as well as sending a further follow up email. We understand that you now wish to keep the item, however we remain happy to assist should you decide to provide any details in the near future.
Best wishes,
C&G
Reply from Couverture & The Garbstore
Thank you for taking the time to leave us a review. We’re glad you’re happy with our fast service and prices.
Curated fashion and homeware
Curated fashion and homeware. My go-to for favourite brands and wearable cool, at a range of prices. Items are sent out promptly and the small team always very helpful.
15 May 2025
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your lovely review. We’re so happy to be your go-to and really appreciate your kind words about our team.
Super happy with my purchase
Super happy with my purchase, fast shipment, item as promised
15 April 2025
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your lovely words. We are so pleased you love your purchase.
Great Store experience
Great Store. Great Brands. Great products and a well created space.
Service was excellent.
All round its was a great experience.
5 April 2025
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your wonderful review. We’re so glad you enjoyed the store, products, and service, and we look forward to welcoming you back soon.
Great staff and selection of clothes
Great staff and selection of clothes
29 March 2025
Unprompted review
Reply from Couverture & The Garbstore
Thank you for your kind words.
Happy 😌
I can recommend this company with a clear conscience. The order was processed so quickly and to my complete satisfaction. The moon vest is so beautiful and was very lovingly packaged. Also that the taxes was already included was a very great relief for me as a buyer from Germany. I will order again. Thank you so much
22 January 2025
Unprompted review
Reply from Couverture & The Garbstore
We’re so pleased to hear how much you love your beautiful Moon Vest. Thank you for your kind words about the packaging and service - we look forward to welcoming you back.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.