The sales team were really helpful as we weren’t quite sure what would suit us best. They helped us identify whether 2 or 3 seater sofa would work and showed a range of riser recliners outlining diffe... See more
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Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your rep... See more
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The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... See more
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My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Rug Store
About Cousins Furniture
Written by the company
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contact info
4.8
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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A big shout out to Jason who takes the time you
I popped in on my first visit and a gent I've forgotten his name . Was ok but did not seem interested and I remember him saying his charging his bike . He showed us two sets off funiture and walked off so he did not seem bothered. We went away. I returned to the store a few days later and spoke to Jason and he was really interested in talking to us and made me feel at ease and spent the time with us . We then went away. And came bk on our 3rd visit and delt with Jason and I made the decision to buy now when I was dealing with Jason and the other bloke took wind I was buying he wanted the sale Jason politely said to the other bloke ok you can have the sale I was stood there thinking this is not right Jason has put the leg work in and the fact he confronted Jason infront of me I thought was unprofessional and put me in a position. I work in sales myself at dudley motor company and I was not put off and told him straight no Jason deserves my sale and he scattered off and could not look at me after. I thought that was bad I was dealing with Jason and he took the time with me discussing my decision. That other person should put more effort in if he wants the sale he cant expect to just take other people's deals . I hope I get a response and give a big thank you Jason.
4 July 2026
Reply from Cousins Furniture
Hi Susan,
Thank you for taking the time to share your detailed feedback with us.
We're delighted to hear how much of a positive impact Jason had on your experience. Providing customers with time, advice, and support throughout their decision-making process is something we value greatly, and we're pleased that Jason made you feel comfortable and helped you find the right furniture for your home.
We will make sure your kind words are passed on to Jason — he’ll be thrilled to know that his patience and dedication were appreciated.
We’re sorry to hear that parts of your earlier visits did not meet the level of service you expected. We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant team members so we can continue to improve the experience we provide to every customer.
Thank you again for choosing Cousins Furniture, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Cousins Furniture Team 👍
I was helped with my purchase by will…who was very professional
I was helped with my purchase by will tho
29 June 2026
Reply from Cousins Furniture
Hi Mr Dubell,
Thank you so much for your 5-star review!
We're delighted to hear that Will provided you with professional and helpful service while assisting with your purchase. We'll be sure to pass your kind feedback on to him — he’ll be pleased to know he made a positive impression.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Cousins Furniture Team 👍
A very professional and helpful sales…
A very professional and helpful sales lady who took the time to explain everything and was not at all pushy. A good shopping experience.
4 July 2026
Reply from Cousins Furniture
Hi Jane,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our sales colleague provided such professional and helpful service, taking the time to explain everything while allowing you to make your decision without any pressure. That's exactly the shopping experience we strive to provide.
Thank you for taking the time to share your feedback. We really appreciate it and hope to welcome you back to Cousins Furniture again soon.
Kind regards,
Cousins Furniture Team 👍
good selection and helpful staff
27 June 2026
Reply from Cousins Furniture
Hi William,
Thank you so much for your 5-star review!
We're delighted to hear that you found we have a good selection of furniture and that our staff were helpful during your visit. Providing a wide choice alongside excellent customer service is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Kris was most helpful and attentive
Kris was most helpful and attentive, he was also very patient as I took a while to make to make a choice. It was a pleasure to shop at your showroom.
4 July 2026
Reply from Cousins Furniture
Hi Suzanne,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Kris was so helpful, attentive, and patient while you took the time to make your decision. Choosing the right furniture is important, and we're pleased he made the experience relaxed and enjoyable.
We'll be sure to pass your kind words on to Kris—he'll be delighted to know he made such a positive impression.
Thank you for choosing Cousins Furniture. We're so pleased you enjoyed shopping in our showroom and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Helpful and friendly staff
Helpful and friendly staff , who checked stock and availability for me . Nothing was too much trouble.
29 May 2026
Reply from Cousins Furniture
Hi Julie,
Thank you so much for your lovely 5-star review!
We're delighted to hear that our team was friendly and helpful, and that they were able to check stock and availability for you. It's wonderful to know you felt that nothing was too much trouble—that's exactly the level of service we strive to provide.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
The furniture coding was incorrect
The furniture coding was incorrect. This made ordering the items long winded. The assistant was extremely helpful and apologetic. We decided to use your restaurant and have lunch. Problem solved and discount added. What more could have been expected. Thank you. Carol Jackson
1 July 2026
Reply from Cousins Furniture
Hi Carol,
Thank you so much for your 5-star review!
We're pleased to hear that, although there was an issue with the furniture coding which made the ordering process take a little longer than expected, our team was able to resolve everything for you. We're especially glad our sales assistant was helpful and apologetic throughout, and that you were able to enjoy a relaxing lunch in our restaurant while everything was sorted.
Thank you for your patience and understanding. We really appreciate your kind feedback and hope you enjoy your new furniture when it arrives.
Kind regards,
Cousins Furniture Team 👍
Emily was really helpful
Emily was really helpful. She tirelessly checked prices and options for us. She left us alone to considered the options but kept herself available to help at any time. Very approachable and thoughtful. Selection was excellent, even though the store is going through refurbishment so some areas are a little untidy.
22 June 2026
Reply from Cousins Furniture
Hi Mrs Reece,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Emily provided such helpful and thoughtful service during your visit. It's great to know she took the time to check prices and options for you, while also giving you the space to consider your choices without any pressure. That's exactly the kind of customer experience we aim to provide.
We also appreciate your understanding while our store undergoes refurbishment. We're working hard to improve the showroom and are pleased to hear you still found an excellent selection to choose from.
We'll be sure to pass your lovely comments on to Emily—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi BL,
Thank you so much for your 5-star review!
We're delighted to hear that Will B was so helpful during your visit. We'll be sure to pass your kind feedback on to him—he'll be pleased to know he made a positive impression.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Liz,
Thank you so much for your 5-star review!
We're delighted to hear you found our staff very helpful. Your kind words mean a lot to the team, and we really appreciate you taking the time to leave your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
The staff was approachable and helpful
The staff was approachable and helpful.
The store has a good selection of furniture to choose from in any category, so you will find something that you are looking for, also we have mostly used the store for many years to purchase furniture. It was and is always a satisfaction experience.
28 June 2026
Reply from Cousins Furniture
Hi Kalwant,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team approachable and helpful, and that you continue to enjoy the wide selection of furniture we have available. It's especially rewarding to know you've been choosing Cousins Furniture for many years and that each visit has been a satisfying experience.
Your continued loyalty means a great deal to us, and we truly appreciate your kind words.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Helpful service showing me the range…
Helpful service showing me the range items I required
Just have to wait for the delivery of my two dining chairs
21 June 2026
Reply from Cousins Furniture
Hi David,
Thank you so much for your 5-star review!
We're delighted to hear that you found our team helpful in showing you the range of dining chairs and assisting you with your choice. It's great to know you had a positive experience with us.
We appreciate your patience while your order is being prepared, and we hope you'll be delighted with your new dining chairs when they're delivered.
Thank you for choosing Cousins Furniture, and we look forward to welcoming you back in the future.
Kind regards,
Cousins Furniture Team 👍
Very good service.and I think they are…
Very good service.and I think they are establish since they are furniture quality are best.
19 June 2026
Reply from Cousins Furniture
Hi Mohammed,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received very good service and that you think highly of the quality of our furniture. Providing excellent products alongside great customer service is something we take great pride in.
We really appreciate you taking the time to leave your feedback and hope you enjoy your furniture for many years to come.
Kind regards,
Cousins Furniture Team 👍
Good experience
Really helpful in helping us choose our sofa
Delivery extremely prompt and professional completely happy 👍🏻
24 June 2026
Reply from Cousins Furniture
Hi William,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was able to help you choose the right sofa and that your delivery was prompt, professional, and went smoothly. It's fantastic to know you're completely happy with your experience from start to finish.
Thank you for choosing Cousins Furniture. We hope you enjoy your new sofa for many years to come!
Kind regards,
Cousins Furniture Team 👍
I don’t do surveys
I don’t do surveys, if any part of process was not acceptable you would soon hear about it.
17 June 2026
Reply from Cousins Furniture
Hi,
Thank you for taking the time to leave a review, especially as you mention you don't usually complete surveys!
We're pleased to know that your experience met your expectations, and we appreciate your confidence in our service. Your feedback means a great deal to us, and we're grateful you chose Cousins Furniture.
We hope you enjoy your purchase, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Cousins Furniture Team 👍
Sales assistant was very friendly and…
Sales assistant was very friendly and extremely helpful.
Furniture has just been delivered and I must say the delivery men were exceptional very efficient, friendly and helpful. Couldn't ask for better service.
16 June 2026
Reply from Cousins Furniture
Hi Jan,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such friendly and helpful service from our sales assistant, and that our delivery team made such a positive impression. It's fantastic to know they were efficient, friendly, and helpful throughout the delivery process.
We'll be sure to pass your kind comments on to both our showroom and delivery teams—they'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Shirley
Salesman Matthew was extremely helpful and patient showing us various options and also allowing us to wander on our own. The store is spacious with plenty to choose from.
22 June 2026
Reply from Cousins Furniture
Hi Shirley,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Matthew was so helpful and patient while showing you the different options available. It's great to know you appreciated having the time and space to browse at your own pace, as that's exactly the shopping experience we aim to provide.
We're also pleased you enjoyed our spacious showroom and the wide range of furniture on display.
We'll be sure to pass your kind comments on to Matthew, who will be delighted to receive your feedback.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
How sales man Gareth was very helpful …
How sales man Gareth was very helpful he answered all our questions and let us make our mind up with no pressure we always buy our furniture from yourselves thank u
15 June 2026
Reply from Cousins Furniture
Hi Susan,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Gareth was so helpful, answered all your questions, and gave you the time and space to make the right decision without any pressure. That's exactly the level of service we strive to provide.
We're especially grateful for your continued loyalty and support. It means a great deal to us that you continue to choose Cousins Furniture for your furniture purchases.
We'll be sure to pass your kind words on to Gareth, who will be delighted to receive your feedback.
Kind regards,
Cousins Furniture Team 👍
Excellent staff
Excellent staff. Knowledgeable without being pushy or intrusive. Went out of their way to find the correct furniture to meet our needs.
15 June 2026
Reply from Cousins Furniture
Hi Michael and Gail,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team provided excellent service and were able to help you find the right furniture for your needs. We always aim to offer knowledgeable advice while giving customers the time and space to make the right decision, so it's great to know this was reflected in your experience.
Thank you for taking the time to share your feedback. We truly appreciate it and hope you enjoy your new furniture for many years to come.
Kind regards,
Cousins Furniture Team 👍
Staff were extremely helpfull initially…
Staff were extremely helpfull initially Matt and Subsequently Peter
14 June 2026
Reply from Cousins Furniture
Hi Mr Roberts,
Thank you so much for your 5-star review!
We're delighted to hear that Matt and Peter were both extremely helpful during your experience with us. Providing friendly and attentive customer service is something we take great pride in, so it's wonderful to know they made a positive impression.
We'll be sure to pass your kind comments on to both Matt and Peter.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again in the future.
Kind regards,
Cousins Furniture Team 👍
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