I telephoned yesterday morning because I wanted to go myself to buy the Brother SDX2250 Scan 'n Cut, rather than having it delivered. The ladies were all lovely when I went in and asked what I needed... See more
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Review summary
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Absolutely brilliant 😊 They are my go to place for all my spare parts for the brother machines also any accessories I need. Monday afternoon I ordered a brother trolly bag and a few more accesso... See more
A very clear website, which enabled me to find the correct foot for my particular machine. It was an expensive walking foot, so didn't want to buy the wrong one. Dispatch was excellent too. Thank... See more
I ordered a fragile part for my sewing machine foot pedal. It arrived a couple of days later, extremely well protected in bubble wrap. Obviously great care had been taken to ensure it didn't snap. Tha... See more
Company details
Information provided by various external sources
The Largest Range of Sewing Machines in Lincolnshire. With over 50 years in the trade and a family run business since 1982, we are proud of being the area's leading provider of Sewing Machines, Plus a on-site Service and Repairs Centre. 70+ Machines in our showroom and a huge stock at all times
Contact info
53 High Street, LN5 8AN, Lincoln, United Kingdom
- 01522 521841
- info@Coulingsewingmachines.co.uk
- www.coulingsewingmachines.co.uk
4.8
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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It was great to find a company that…
It was great to find a company that still provides needle plates for older models.
Thank you for the speed of delivery too.
25 April 2026
Really easy to use website
Really easy to use website, I found all the items I needed to replace and the quality is very good.
It was nice and quick too.
25 April 2026
I ordered a screwdriver for my Janome…
I ordered a screwdriver for my Janome sewing machine and when the parcel arrived there was a foot lifter lever in it , I checked the invoice and it had someone else’s name and address on it , I rang Couling Sewing machines and spoke to a very nice lady who arranged for my screwdriver to be delivered , it arrived 2 days later which was very good , I hope the other person got his foot lifter replacement just as quickly , I know this isn’t typical of of this company as I have ordered from them several times before and never had a problem , I will continue to use them in the future .
24 April 2026
I am always honest
I am always honest. I am very disappointed with my 1st order which leaves me no confidence in your Company. The item I ordered was not the item I received, not only that but, I was informed that the return cost was down to me. Can you believe this, I didn’t get what I ordered and I have to pay for the mistake made at your end. It would have made you a better Company if you had sent my actual order ASAP but I think you will wait until my return arrives to you.
All in all this is a very honest review, 1 star was too much. I do hope the item I paid for is on the way back to me with £4.25 postage refund I paid for the return.
26 March 2026
Reply from Couling Sewing Machines
******** UPDATE 7.04.26 -
Just to confirm we received the original foot control and refunded you the £4.25 return postage on 02.04.26
The new foot control has been dispatched so should be with you shortly.
********
We’re really sorry to hear about your experience and appreciate you taking the time to leave a review.
This certainly isn’t the standard of service we aim to provide, and we completely understand your frustration at receiving an incorrect item and being asked to cover the return cost. That’s not the experience we want any of our customers to have.
Unfortunately, we’re unable to locate your order based on the information in this review. We’d genuinely like to look into this for you and resolve it as quickly as possible. Could you please get in touch with our customer service team directly, info@coulingsewingmachines.co.uk quoting your order number and details? This will allow us to investigate what went wrong and ensure the correct item is sent out to you, along with reviewing the return postage cost you mentioned.
We take feedback like this very seriously and are committed to making things right.
We look forward to hearing from you soon.
Fast delivery, excellent service
Fast delivery, exactly as described. I would definitely order from Couling sewing machines again!
25 March 2026
Great company
easy site to use, found the part I needed and then ordered, the item was delivered within days, which meant my work was up and running again really quickly. great service
25 March 2026
Delivery was fast however I’ve received…
Delivery was fast however I’ve received a piping food for 9mm that is only 5mm so need to return. Shame when I’ve paid £7 for expedited shipping. Otherwise happy
23 February 2026
Reply from Couling Sewing Machines
Good morning,
Sorry to hear this wasn't the foot you required.
The zip foot you bought was for Category B+C machines,
The piping foot was for Category D machines - which is what the 9mm refers to as these machines have a wider swing/width so the feet are bigger. In the item description of the foot itself it does state it is a 5mm piping foot.
In Category B+C feet the only Piping foot Janome make is for max 5mm piping cord.
If you wish to exchange the foot for something else then please let us know.
Kind regards
Steph
I find this company a very reliable…
I find this company a very reliable service and I have ordered a few times and have never had a problem. Highly recommended
23 February 2026
Arrived promptly
23 February 2026
Great service!
Super quick shipping, my item was ordered on Monday morning and arrived the next day.
23 February 2026
I am not good on line,but it was easy…
I am not good on line,but it was easy to find the thing I needed,it was exactly the same part.thank you for a
Great service
26 January 2026
Absolutely brilliant 😊
Absolutely brilliant 😊
They are my go to place for all my spare parts for the brother machines also any accessories I need.
Monday afternoon I ordered a brother trolly bag and a few more accessories, it was free delivery so I wasn’t expecting it to arrive for a few days, however I was quite taken back as I got an email to say it’s going to be delivered tomorrow.
Less than 24 hours and it was on my doorstep, that’s what you call a service.
Couldn’t thank the enough 😊
True credit to you all 🤗
2 February 2026
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