The Cotswold Company - Knutsford Reviews 

155
TrustScore 5 out of 5

4.8

King Street 127, WA16 Knutsford, England, GB


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Rated 5 out of 5 stars

Order 6933361. Lovely furniture. Arrives fully assembled. Marlon and Damian were really professional in unpacking, putting in place the furniture and taking away all packaging without being asked. Ver... See more

Rated 5 out of 5 stars

As always entering Cotswold is serene and calming experience. Immediately greeted by a smile and enquiry of help required by a charming assistant. Help was given in securing exactly what I had chosen... See more

Rated 5 out of 5 stars

Our experience with the Cotswold Co. from our visit to the Knutsford showroom through to delivery and installation, was excellent. Special thanks to Ryan & Chris who delivered and set up our dining ta... See more

Rated 4 out of 5 stars

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • King Street 127, WA16, Knutsford, England, United Kingdom

  • 01565 364815

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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4.8

All reviews

(155)

5,411 reviews in the last 12 months

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Rated 4 out of 5 stars

Good in parts.

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your shop assistant did not pass on our phone number.When bookcase finally delivered(great quality) one leg had a missing plastic foot.Therefore good in parts but no attention to detail.

9 April 2026
Rated 5 out of 5 stars

The delivery team

The delivery team, Ryan and Mus were great. They kept me advised of their arrival - the message as they were nearby was really useful and saved unnecessary waiting. They arrived on time, were incredibly polite and courteous.

13 April 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Arjay,

We appreciate you sharing your delivery experience. We're happy to hear that the team kept you informed of their arrival and were polite and courteous. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Wonderfully helpful

Wonderfully helpful, knowledgeable staff - Sara was exceptional, both in terms of her design eye and also her patience, in coming up with a new cushion scheme for a pair of sofas. Thank you Sara. Everyone I have dealt with in the Knutsford store has been cheerful and full of positive customer focused energy.

11 April 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon C Hunt,

We appreciate your kind words about our team's helpfulness and knowledge. We're happy to hear that you found our service exceptional and that you are pleased with your new cushion scheme. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Overall experience

Upon arrival was met by Brian who was extremely helpful, ordered what I wanted, job done.
Because of the way we were treated will be back to order more goods in the future.

29 March 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Jane,

We're happy to hear that you had a positive experience and that our team was helpful. We appreciate your feedback and look forward to assisting you again in the future.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Ardington Garden Corner Sofa Set

Ardington Garden Corner Sofa Set - excellent delivery by Fred & Abel who were very professional and polite - they made easy work of unpacking all the pieces and placing it where we requested. The furniture itself is really beautiful. Aged, grey rattan with lovely curved detailing on the arms - it looks like it’s come straight out of a pretty Cotswolds cottage garden! The cushions are plump and comfy with excellent quality, thick fabric. The extra 2 stools are proving to be very versatile as we’ve used them indoors too. The table is brilliant in the way it can be set at a coffee table height or raised for eating meals/playing games. This garden set will give my family a comfortable place to spend many hours together whilst also looking beautiful in the garden! Great quality and value garden set which will give us years of enjoyment.

13 March 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Jo,

We're happy to hear that you're enjoying the Ardington Garden Corner Sofa Set! It's great to know Fred & Abel provided excellent delivery service and that the furniture's aesthetic and versatility meet your expectations. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The staff

The staff - Kate & Sylvia - friendly professional combined with excellent service made our visit to purchase furniture very special. A wonderful experience in the lovely Knutsford store. Thank you from David & Isabel

26 March 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon David & Isabel,

We're happy to hear that the team's friendliness and expertise made your furniture purchase special. We appreciate your wonderful feedback regarding our Knutsford store and thank you.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Sam & Igors politeness and professionalism

Purchased stunning bedroom furniture which was delivered by two amazing and efficient guys, Sam & Igors arrived at 7.40am on time and unpacked speedily but with care and respect for my home and the furniture. Great guys all rubbish removed.. but most importantly they took time to say hellos to my two rescue boxers….

24 March 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Trish Murray,

We appreciate your positive feedback! We're happy to hear that you love your new bedroom furniture and that the delivery team was amazing, efficient, and respectful of your home. It's great that they greeted your dogs!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Sam and Igors, they delivered my furniture today, unpacked it for me, checked it over and carried it upstairs for me. Happily accommodated all the way through, they were so helpful and very polite. Thank you, great service

20 March 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good morning Lorraine,

We appreciate your feedback and are so happy to hear that our delivery team unpacked, checked, and carried your furniture upstairs. It's great to know they were accommodating, helpful, and polite. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Camille Limewash Oak Dining Table and Chairs

Looked online for dining room table and chairs set and found the perfect match. Decided to visit the Knutsford store to look in person which was a great help. The staff were brilliant, friendly and knowledgeable. Received a delivery time of 3 hours the day before delivery. The guys ( Mathew and Tristan) arrived on time and were great. Very polite and helpful

18 March 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Neil Chatterley,

We're happy to hear that you found the perfect dining set! We're so glad our Knutsford staff were helpful and knowledgeable during your visit. It's great to know the delivery team was punctual, polite, and helpful. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Cotswold delivery

Just wanted to share what great delivery guys Ryan and Janis are! Went the extra mile to make sure everything was ok with the order and pleasant and very courteous. Thank you R & J - A breath of fresh air!

17 February 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good morning Herman,

We appreciate you sharing your positive delivery experience. We're happy to hear the team went the extra mile to ensure your satisfaction with the order and that they were pleasant and courteous.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivery team of Sam and Igors

The delivery team of Sam and Ivor’s were on time and very helpful.We had an issue and they sorted it immediately which was superb. They deserve recognition for their service and are fantastic ambassadors for the company.

10 March 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Steve,

We appreciate you sharing your experience. We're happy the delivery team was on time and helpful. It's great they sorted out the issue immediately. We appreciate the positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Sara & Sylvia gave me some good advice when I was making furniture choices and also very helpful when processing my order .

7 March 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon Rachel,

We're happy to hear that our team was so helpful during your furniture selection and order process. We appreciate you taking the time to share your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Fred & Abel were efficient & courteous…

Fred & Abel were efficient & courteous when they delivered my furniture today

4 March 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Scott,

We're happy that the delivery team was efficient and courteous when delivering your furniture today. Thank you for your positive feedback and your time!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery. Sam and Tristan were polite and efficient putting the furniture together and took away all the packaging.

4 March 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good afternoon John Allen,

We appreciate you taking the time to leave us a review! We're so glad to hear that you received excellent service, and that our team were polite and efficient.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great advice and service

Great advice and service when we visited Knutsford store. Our circular table and chairs are quality. We were advised to have the table built in the store by the delivery guys as it could be “tricky”. Glad we did. Our delivery guys respected our property and the table was built with experience. All the packaging was taken away too.
Wound not hesitate to recommend.

8 February 2026
Rated 5 out of 5 stars

Excellent Delivery Service

Chris and Bernard the delivery drivers were on time, respectful of the house, even to automatically removing their shoes. They were polite and helpful in putting the cupboard exactly where we required it.

22 January 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Allan Lewis,

We're happy to hear the delivery team was on time and respectful of your home. We appreciate your mentioning their care in removing shoes and placing the cupboard where you wanted it.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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