Costello Windows Reviews 

410
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and product quality, highlighting the professionalism and helpfulness of the staff from initial consultation to installation. Many people appreciate the efficient and tidy work of the fitting teams, who often go above and beyond to ensure a high-standard finish. The customer service is frequently noted for its responsiveness and supportive approach, making the overall process smooth and pleasant. However, some customers also noted that there could be delays in manufacturing or fitting, sometimes exceeding initial quoted timelines. A few other people also felt that there were occasional product issues, such as rusted metal fittings, incorrect component sizes, or minor unfinished details.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their new front... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing delight with the fantastic... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with the service we received from Costello Windows. Eddie and Gerry were a pleasure to deal with. The two fitters- Fabio and Co- were wonderfully efficient and very tidy workers and... See more

Rated 5 out of 5 stars

I had to have a window replaced and whilst I had to wait a while for it as it was manufactured by another company, Amelie kept in constant touch with updates. Today the amazing John and his team arriv... See more

Rated 5 out of 5 stars

The installer, James, was very attentive and professional in his approach to installation our new door . He answered all our questions and offered good advice as regards maintenance. He did an excel... See more

Rated 5 out of 5 stars

Had windows and a new door fitted with Costello’s recently. From the first consultation with Hayden to the fitting and service I can honestly say they are a pleasure to deal with. Thanks to Brendan an... See more


Company details

  1. PVC Windows Supplier
  2. Aluminum Window Manufacturer
  3. Door Manufacturer

Written by the company

Costello Windows produces unique and beautiful A-Rated products for the residential market. We will transform your home with products that look stunning and perform to the highest standards. All our products are tested in the UK using British Standard Testing. Our window systems are designed to be aesthetically pleasing and to add a massive wow factor. We measure, manufacture and fit all products. Our fitting teams have worked for us for many years and have a wealth of experience. Costello Windows manufactures every facet of the final product in-house from a 13 acre factory located in Glin, County Limerick. We have been in business since 1979. Costello Windows employs a set of 50 skilled employees. We have a specific belief that quality, innovation and service are vital to success, every day we look to improve. Great customer service and customer care comes first at Costello Windows. For Trade companies please look at our Kit-Fab Supplies website.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(410)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the front door…

Very happy with the front door installed by Costello windows. The door itself is beautiful and exactly what I wanted. Easy process from initial consultation to fitting. The fitters were extremely neat and tidy and left the hallway as they found it. Would definitely recommend Costello windows!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Composite Front Door

Had a new front door fitted by James, he is very professional and a hard working young man, we are very happy with our door and it was manufactured and installed on time as quoted when we visited their show room, from start to finish we are very happy with Costello windows.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Leaking Windows - Update

As Costello Windows have shown no interest in resolving the leaking windows I had to take matters into my hand.

I hired a registered builder to repair the leaks and damage done to the house caused by the leaks. A cracked sill was replaced on one of the windows which could have been a possible source for water ingress. The repair was tested for leaks. The window was still leaking not as a result of the repair but as a result of a manufacturing fault in the window itself. The remaining windows were tested in a similar fashion and displayed the same manufacturing fault. The window frame itself is taking in water and lodging in the frame. It eventually reaches a level where it begins to seep out into the walls. So not only were the windows installed incorrectly there is now a manufacturing issue. From my own perspective this is a positive as according to my solicitor, this is a breach of contract.

On another positive note, the RTE TV series "The Complaints Bureau" have replied to email which I will be following up on shortly.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Costello windows

Great experience with Costello windows. We got a Palladio front door from them. They were prompt with everything and actual wait time for the door to be fitted was less than they had initially said. James, the fitter was excellent - not one bit rushed, clean and thorough in everything that he did. A special thanks to James.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Front door fitting

The job Costellos did fitting our new front door was absolutely excellent. Fitter did an impeccable job. Could not fault a thing in terms of dealing with Costellos from start to finish - a super company to deal with.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Windows and Door replacement

The fitting service for all my windows and doors provided by Costello Windows was second to none, really happy with the installation. They tidied up and took away anything unneeded after which was a great value add.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, workmanship and service

recently replaced a back door and sliding patio door with a stable door and French doors from Costello Windows.

I am more than delighted with the new doors.
The quality of the doors is outstanding, far surpassing my expectations, and they look much nicer than I had hoped they would.

Dealing with Costello Windows and Doors was a pleasure. From my initial enquiry to receiving beautiful brochures,a follow up call, and site visit.John from sales was punctual, professional and friendly. He gave good advice and clear explanations.

The fitters Jerry and Jack were equally courteous professional and friendly. They were fastidious in the removal, fitting, and in cleaning up . They took time to ensure that I was completely satisfied before leaving.

Equally impressive was a follow up message from Brendan . An unsurpassed level of customer service all round.

I have no hesitation in giving this company my highest recommendations

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Recommend..

Costello's were very straightforward to deal with from start to finish. Fitter did an excellent job, neat and tidy.
Delighted with the quality of the door and the workmanship. Strongly recommend...

21 July 2025
Unprompted review
Rated 5 out of 5 stars

An Excellent company to deal with

An Excellent company to deal with. Faultless customer support; always available to answer queries.
Fitters were excellent and left the place tidy. Great workmanship all round. The 6 panel bi-fold door is a dream come through for my daughter’s sunroom extension. She is absolutely delighted.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Front door

The service we got from picking the door to the installing of the door was excellent. The staff and James who fitted the door were lovely and very helpful. James was very tidy and took away the old door. We would definitely use costellos again. Thanks

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly Highly Recommend. Excellent to deal with.

From start to finish the process of getting a price , a brochure, information, questions answered, you name it, everything was straightforward. I priced around and the type of door I wanted is pretty much the same where ever you go. However, the service I got from Costello's was invaluable. A main competitor in Munster would not even entertain me when I priced my door. The door is gorgeous, feels like a proper solid, secure door. James who came to fit it did an outstanding job with my awkward older house where usually nothing goes to plan. He left an excellent tidy finish. I dealt with 4 people in Costello's at different intervals of the process and honestly cannot praise them enough. They also didn't go a day over the promised 8 week lead time. If I ever need anything again in relation to windows and doors Im not going to bother pricing around the next time to be honest.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

I'm absolutely thrilled with the door…

I'm absolutely thrilled with the door and installation. He was so neat and tidy. The fact that he took so much pride in his work making sure everything was perfectly clean AND he hoovered up afterwards apologising for any dust. A1 from mee 100%

17 July 2025
Unprompted review
Rated 4 out of 5 stars

Complete replacement of windows and…

Complete replacement of all windows and doors in my home. Eddie the sales rep was a pleasure to deal with. Full installation done on same day. Very clean job and the installers with very friendly and efficient. I highly recommend Costelloes.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience all around…

Staff was very helpful in selecting what we needed, they even installed earlier than expected, which was nice. The installers were very accommodating, clean neat and tidy and they even took away the old doors even though there was a skip on site.

4 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look