My daughter was helping me sort out my classroom during the holidays and she spoke to a guy called Nathan? He kept asking for her LinkedIn... She's 13... Really creepy behaviour. Won't use.
Company replied
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See what reviewers are saying
A big thank you to Benjamin Harris for his fantastic customer service. He made a real effort to keep me updated throughout the process, especially as my order was taking longer than I had hoped. Ben... See more
Costcutter - Hoddesdon Under new management for a couple of months now and it's definitely rating 5 star reviews. Excellent choice of products, including Co-Op products. Prices to suit everybody... See more
We had issues with an item that had been delivered elsewhere - Abi Hart dealt with our query with efficiency, keeping us updated through the investigation and remedy. Excellent service - thank you A... See more
Company replied
Company details
- Furniture Wholesaler
- Bar Restaurant Furniture Store
- Educational Supply Store
- Office Equipment Supplier
- Office Furniture Store
- Outdoor Furniture Store
Written by the company
At Cost Cutters UK, we understand that the quality of the learning and working environment goes hand in hand with performance and well-being. With over 30 years in the industry, we not only supply furniture. Instead, we provide knowledge and expertise through our all-round project-managed solutions that maximise the potential of your budget.
Contact info
Seated Furniture Ltd, Unit 2, Crompton Court, WS7 3GG, Burntwood, United Kingdom
- 03333443370
- Customerservices@costcuttersuk.com
- www.costcuttersuk.com
3.8
Great
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Disgusted
Customer service is non existent they don't answer emails .Tried to cancel furniture ordered in April cant deliver June/July you cant cancel via telephone has to be email . NEVER AGAIN
2 May 2025
Unprompted review
Reply from Cost Cutters UK
Hi John,
Please accept our sincere apologies.
We understand how frustrating this can be and are genuinely sorry for the inconvenience caused.
Regarding cancellations, we request that these be made via email so there is a clear and documented paper trail — not just for our records, but to ensure you, as the customer, have full visibility regarding your request.
Best regards,
Cost Cutters UK
Reply from Cost Cutters UK
Thank you for your review!
Very helpful and she helped arrange a…
Very helpful and she helped arrange a quote for other items we were looking at purchasing.
30 April 2025
Unprompted review
Reply from Cost Cutters UK
Thank you Valerie!
The online site was easy to use
The online site was easy to use, and the follow up from email and telephone when I wanted more information from Abi Hart was quick and helpful. A telephone call is important i think as you are able to ask questions or queries that a choose one below doesn't always have. Plus you feel the query has been understood.
7 April 2025
Unprompted review
Reply from Cost Cutters UK
Hi Julie, Thank you so much for the kind words! We will be sure to pass them on to Abi!
Reply from Cost Cutters UK
Thank you for your feedback!
Always pleased
Delivery times on tables and chairs was much quicker than originally scheduled. An issue with one of the chairs was resolved quickly, and Abi Hart maintained clear communication throughout the process.
15 April 2025
Unprompted review
Reply from Cost Cutters UK
Thanks for the kind review Jayde. We're happy the delivery arrived faster than anticipated. We will pass your kind words on to Abi.
Great Service, Great Product, Great Price!
I was cared for by Abi Hart who replied promptly and efficiently dealt with any issues!
Great Service, Great Product, Great Price!
9 April 2025
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your lovely review! I'm really pleased to hear you were happy with the service and that everything met your expectations.
Reply from Cost Cutters UK
Thank you for your review, we're glad to hear that you were happy with the quality and delivery.
Great company, great prices
Was simple & quick to order plus delivery was also exactly as stated. Very pleased.
3 March 2025
Reply from Cost Cutters UK
Thank you for your review, we're glad to hear that you were happy with the service provided!
Really bad customer service
Really bad customer service, we were promised a fast delivery, only to chase it after 10 days and realise that there is no stock and it will not be delivered at all.
28 February 2025
Reply from Cost Cutters UK
We sincerely apologise for not being able to fulfil your order. Unfortunately, the item was discontinued by our supplier, and we weren’t notified until we followed up on your behalf. This doesn’t meet our usual service standards, and I apologise for the inconvenience caused.
Good Product.
I would recommend the laminated wall nut table top. The product is of very good quality. Good price. Next day delivery.
31 March 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your review, we're glad to hear that you were happy with the quality, price and delivery.
The customer service by Lucy Cook has…
The customer service by Lucy Cook has been outstanding, she is extremely polite, helpful, keen to please and all in all an absolute pleasure to deal with. There is nothing that isn't too much for her.
31 March 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your lovely review. We'll pass your kind feedback onto Lucy.
Extremely helpful customer service staff
Abi and the rest of the team went the extra mile to swap out some chairs for us. They were all extremely attentive and managed to do this the next day, which was super efficient
26 March 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for sharing your feedback. We're glad to hear that Abi and the team were able to accommodate your request so promptly.
Great service and quick delivery!
Great service and quick delivery!
Abi Hart was very helpful when I asked for tracking info.
20 March 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your kind words, we'll pass your comments onto Abi.
Abi was very helpful and was quick to…
Abi was very helpful and was quick to respond to my emails. The problem we had was rectified very quickly.
14 March 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for you review. I'm glad to hear your problem was quickly resolved. I'll pass your lovely feedback to Abi.
Great experience
Abi's follow up call was professional.
She had a positive tone and was a pleasure to talk to.
19 March 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your lovely review.
Great Experience
Overall great experience. Still waiting on an item which has an estimated delivery date of 21/3 but everything so far has been to expectations.
Lovely customer service on the phone by Abi
Would definitely recommend!
19 March 2025
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your lovely review! We're so happy to hear that you've had a great experience with us so far. Abi will be thrilled to know you appreciated her help on the phone! We really appreciate your patience while you’re waiting for the last item to arrive – we’re confident it’ll be with you on the 21st as expected.
Thanks again for recommending us.
Great ... apart from items out of stock
The website was straight forward to use and make a purchase. Unfortunately it didn't hold an accurate stock take so some of the items ordered were not available. This meant that I needed to get in touch with them and sort it out, but this communication wasn't very prompt or responsive. It also meant getting a refund and finding the item elsewhere. Communication about the order and delivery status of the items in stock was good though.
24 February 2025
Unprompted review
Reply from Cost Cutters UK
Thanks so much for your feedback! I’m glad to hear the website was easy to use and that you were happy with the order updates. I’m really sorry about the stock issue and the delay in getting back to you—it’s definitely something we’re working on improving. We really appreciate your patience.
Very easy and straight forward to deal…
Very easy and straight forward to deal with. Lovely customer Service from Abi.
The order was correct, goods in perfect condition and arrived on time. We could not ask for more.
28 February 2025
Unprompted review
Reply from Cost Cutters UK
Many thanks for your review. Great to hear that everything arrived in perfect condition and on time.
Wooden board for evacuation cot
Took the measurements and helped guide us to what item we needed. Reasonable delivery time frame. Found the item quite difficult to fit so instruction would have been helpful.
10 March 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for sharing your experience with us. Glad to hear that you found the timeframe satisfactory. I will pass your feedback on regarding the instructions, thank you for bringing this to our attention.
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