Costco Reviews 

Damaged item replacement also damaged! And had to wait ages to get the replacement still waiting see what happens when i get it the third time.

I bought a Tefal blender grinder in Sept 2025. I took it back on 17/04. The staff member initiated the refund but then advised me as I have not renewed the membership they can’t process the refund. I requested proof of purchase and the staff provided me as I decided to raise the issue directly with Tefal. On 09/05 I decided to renew the membership and return the Tefal to Costco. To my horrible surprise I was told the refund is already done on 17th. I explained what happened only to be told that there is no one to check and it’s on me to check as their system said item is already refunded. In this dead lock situation I checked my bank online. No refund was received . I wasted one 45 min in getting my membership renewed and this refund issue. I wasted told that Kirsty the manager would call me. Instead the staff who served me called to inform my refund issue ready to be collected. The manager had no courtesy to apologise and take ownership instead they were too defensive and over explained their internal process which is of no use to me as a customer. They treat customers as untrustworthy. There is always 2 people at the checkout to ensure all items are paid, trolly need to be behind the till, if this is not all you need to show the receipt at checkout and sometimes they go through the purse or hand bag too. It’s absolutely disgusting especially when all the non business customer's are professionals. But when it comes to refund they are equally careless and irresponsible. How can a company mark an item refunded when it is not refunded and behave as if it is routine and customers time and inconvenience does not matter. They literally treat professionals as thieves double checking shopping and going through their purse. In my eyes ASDA TESCo are million times better. They welcome all and let customers leave in peace. Costco is simply a waste of time and money unless you are a business customer.

I have a Costco executive reward card and you get 2% back, the problem is they make it difficult to claim it back I have not been able to.I have found Aldi to be cheaper on many items Tedall

Great product and price for an American fridge/freezer and washing machine. But AWFUL delivery and install service. The company the delivery company they use are a poor reflection on Costco, which has left me not wanting to use Costco again. I paid for installation, which they were not qualified to do, and they took a chunk out of my wooden floor unboxing the fridge. They were very apologetic, took pictures and told me to do the same which I did and shared with Costco. The delivery drivers said I would be able to claim and make good the damage they made. Two weeks into the investigation the delivery company are claiming the damage was already there which is a complete lie! I feel betrayed and taken advantage of! DO NOT purchase anything from Costco that requires installation

I visited CostcoOptical in the Birmingham Store on the 01/04/26 and seen a pair of glasses that liked.
I booked in for an eye check and paid for new glasses and frames of £380 on the 10/04/26 . I was informed the glasses will take approx 2 weeks to get ready .
Was happy with the service up till then

4 weeks on and still no glasses . I ve called the store several times 0121 326 3505 for an update and no one picks up the phone.

extremely disappointed with the experience. Never agin will I use Costco Optical . lack of professionalism and poor service.

can't call. can't get can update or cancel my order.

Don’t buy online from costco. they are terrible. on both occasions goods have been damaged. the logic company they use are absolutely useless ,rude and unreliable and will cancel on you at last minute. costco customer service for online is also useless and slow on both occasions i have purchased and never keep you updated on anything , only purchase from store would be my advice until they sort this dysfunctional online service.

Very RUDE cashier, again second time. We even displayed all bar codes as last time, we were yelled at because cashier had to turn items over in trolley to find bar code. Today snapped at because I placed item on belt that she believed should have been left in trolley.
SERIOUSLY Costco, your staff need re- training ...... thats if they have had any !!
Manners cost Nothing.

When got the one in Liverpool is sad they very cold to people no customer service no customer care the info the staff have no interest or training is ridiculous look like they do us ask a favour to be a client they always give a intimidating look to people not recommended at all or maybe is poor management, new ideas on restaurant good but they still shout for the numbers lol not much easier put a display whit number ??? Called ?? Just ridiculous.

So delivery never happened for a 70 pound product. When firstly attempting to get it redelivered they refused saying delivery had already occurred, which it hadnt. Then tried to get refund fobbed off for 30 days and they refused to accept situation. So i was ripped off by them.

If you have a complaint about the customer advisor then Costco's complaint procedure means you have to complain to the person whos the complain is against. The manager sides with their colleague.

You truly know about a company when you have a problem and how they deal with it.

I had a very disappointing experience with Costco customer service.

I contacted them regarding an issue with items received close to their expiry date, but the situation quickly escalated due to the way the advisor handled the call. The advisor (Jaanvi) was dismissive, unhelpful, and at times came across as rude. Instead of assisting, the tone of the conversation made us feel as though we were being treated with suspicion rather than as genuine customers.

There was also confusion around address verification, despite us clearly confirming that both billing and shipping details matched (and being able to evidence this). Rather than offering alternative ways to resolve the issue, the advisor repeatedly dismissed what we were saying.

When we tried to clarify the order number, the advisor refused to engage further without speaking to the account holder, even though no verification had been completed at that stage. This was not clearly explained and added unnecessary frustration.

More concerning was the refusal to log a formal complaint. We were told that the complaint would not be raised, and when we asked to escalate to a manager, this was also denied. I also raised a separate issue about expiry dates, which was dismissed as a “different complaint” and not recorded. The call was then terminated.

The biggest issue here is the lack of a proper complaints process. There is no clear email address or independent route to raise concerns, meaning customers are effectively required to complain to the same channel they are complaining about. That is not a transparent or fair system.

Overall, this experience fell well below the standard expected from a company of this size. I hope Costco reviews both the conduct of this interaction and the structure of its complaints procedure moving forward.

Would have put 0 stars if possible. Quite frankly the delivery service and customer service is appalling. Waited in all day for a scheduled delivery ,watched the tracker of the driver return to the depot without even attempting delivery. Can't contact delivery company and costco customer service can't either. They have no idea what is happening with their own goods. To say its pathetic is an understatement. Been a member for over 15 years and won't be using their online service ever again.

I love and admire Costco for quality and pricing.
Today, for the first time for years bought a tray of classic sandwiches- they are quite disgraceful:
1. The egg mayo had hardly any egg.
2. The chicken sakad had virtually no chicken.
3. The prawn were mostly mayo and the BLT was woeful when bread separated and absence of filling considered...I am sure that years ago the fillings were generous but standards dropping so much means this supplier should be sacked

My 75” TV I bought nearly 2 years ago developed a shadow on one side of the screen. I called Costco the next morning. They were very helpful. They said they need an engineer to check it out. The engineer called about 2 hours later and verified the issue on the phone and a couple of pics. Cosco let me know about another 2 hours later that it was beyond economical repair and offered a full credit note. I went
there the next morning and picked up a replacement. All in all I was without a tv for just a day. BRILLIANT.

I visited the Costco Southampton branch today at 11:00 AM with my child, and not only was I turned away at the door for carrying my wife’s membership card, but security actually confiscated the card right in front of us.

What makes this completely absurd is the reality of living in the UK. Spouses share joint bank accounts, manage household finances together, and can even pick up prescriptions for one another. Yet, a wholesale supermarket operates with stricter security and more suspicion than a high street bank, confiscating a card simply because a family member tried to buy groceries. The inconsistency is also baffling: I used the exact same card to get into the store 3 weeks ago with zero issues, and I even used it at their own petrol station today just moments before, without a single question.

This incident made us evaluate whether this place is actually worth the effort. In my experience, the supposed "bargains" are highly questionable. When comparing unit prices, I’ve found that Aldi or Lidl are often cheaper, and several standard items actually cost more here than at a regular Tesco.

Add to that the sheer hassle of the whole experience:

Outdated petrol station: They do not accept Apple Pay at the pump, citing mobile phone rules, while other major supermarkets manage mobile payments perfectly well. It feels like a reluctance to invest in customer convenience.

The parking nightmare: Part of the car park is blocked off, forcing you to drive in circles in heavy weekend traffic.

Store environment & layout: The warehouse feels poorly lit, and the overall layout is inconvenient, making the shopping process time-consuming. This is worse when maneuvering their excessively heavy trolleys.

Fresh food: I found the fresh produce selection to be surprisingly limited.

We will not be asking for a membership refund; on principle, we are leaving our fee with them for the potential improvement of their service. We are simply taking our business elsewhere to supermarkets that actually respect their customers and offer a welcoming, family-friendly environment.

When there today Sunday 26th April. Says you can go in walk round at 10.30 lots of people waiting to go in. Wait to 10.50 you can't go in till 11. So why on your Web site say 10.30 go in. Need change it as you have miss lead may people.

Never received the items and no refund received despite speaking to two customer advisors! It’s even been a month since the order was placed! Dreadful service, will NEVER be using again. I’ve never received this poor service from Amazon or any other retailer, it’s literally just Costco who never deliver your orders and then fail to refund you! Order number for evidence is - 795814993

Absolutely disgraceful service.

I paid £1,199.99 for a laptop and Costco has done everything possible to avoid taking responsibility after it was falsely marked as delivered.

FedEx claims the parcel was delivered on 31 March at 4:43 PM. I never received it. I was at home. No courier rang my intercom. No courier called my phone. I never saw the parcel and I never saw the driver.

I obtained CCTV footage from my building covering the exact delivery time, and it shows that no courier even entered the building. I also checked neighbouring buildings myself. Meanwhile Costco and FedEx have provided no real proof of delivery — no photo, no proper signature evidence, no GPS data, nothing. Just empty statements and excuses.

What makes this even worse is that I have done more investigation than Costco has. I chased the evidence, obtained CCTV, checked other buildings, and repeatedly asked for proof. Costco’s response has been to dismiss the evidence, rely on the courier’s word, and try to close the case without refunding me.

This is a £1,199.99 laptop, not some cheap missing parcel that can just be brushed aside. Keeping a customer’s money while providing no proof of delivery is unacceptable.

I am leaving this review to warn other customers. I will update my rating immediately if Costco finally gets its act together and issues my refund.

How can haydock Costco sell diesel at £1.81.9 and Trafford park are selling it at £171.9. 10pence difference. How can the same store be so different in prices.

Ordered a garden furniture set 2 weeks ago. Delivery scheduled with kinetic. They didnt show up (waited in all day)and have heard nothing since. I rang costco customer care and they wouldn't give me July money back said I had to wait another 48hrs for kinetic to respond to costco then go from there. I have been a member for years and ordered online before nonissues this time completely diffent and the worst part is costcos attitude is they will do nothing. And all I wnat is the product delivered or my money back they sit seem to want todo anything. So looks like wilm have to raide a section 75 with card privider. Experiance in store is excellent online seems to be the major problem and customer service and head office.

This is a warning to anyone ordering from Costco online. I ordered a BBQ over a month ago and the sole delivery company they use has cancelled delivery on me FOUR times. I'm still waiting for a rescheduled date. I called Costco and they are as useful as a chocolate teapot. Will be my first and last Costco online order. They need to drop Kinetic Logistics asap.