Costa Reviews 

Excellent food and customer service however very expensive

I have Costa coffees everyday not from
Costa Coffee shops but from Costa vending machines
in CO-OP or Sainsbury stores.
I must say the machine believe it or not makes a
better coffee than an actual Barista makes.

Well done Costa

First visit to the newly opened store at Norwich Broadway. I had a large order and Elys was very friendly and helpful.
I will be back!

Went to Costa store location unit 2 Queensgate peterborough yesterday
The staff there were extremely helpful and Kind so overall customer service was fantastic to say the least I highly recommend this store thank you for your service 🙂

On a recent flight to Dublin from Heathrow on Aer Lingus we purchased a cappucino in flight. The cappucino was un drinkable. It was full of powdery lumps. We complained to the in flight attendant who said they were all like that and that she would make a note of the problum. She offered an alternative hot drink which we declined. Not good.

I purchased a large jar of costa instant coffee and the taste is like the cheapest brand you could possibly buy it tastes quite bitter im not a wastfull person but this jar will have to be binned so its a no more buy of costa store products for me anymore, very disappointed

Love Costa coffee but fined by Parking Eye for not seeing their signs and overstaying whilst enjoying coffee and lunch with friends. Costa have the transaction record but wouldn’t/couldn’t cancel the parking charge notice as other businesses seem able to. Parking Eye also wouldn’t accept the transaction record for appeal. Costa you’ve lost 3 regular loyal customers from this.

Costa coffee golden sqare staff lovely its a pity about furniture fittings seats are all badly stained a disgrace and getting the staff to go on there knees to clean the legs of tables and chairs i wouldnt sit on the chair they are rotten i think the staff to get more than a 10 it shiuld be a score of 100

When my partners order arrived it was a serious public health risk no food hygiene standards were followed at all. The driver had dropped it on the pavement no bag and the food had been on the ground - no refund was given as a picture obviously cant show that it had been on the ground - the driver said hed reported it which is the only reason she gave him the code but he clearly lied - i wouldnt order from here they have ZERO food hygiene standards and do not care if they make you ill

Not good, had to wait a long time for my drink and i was overlooked!

I was in shop today with my young daughter I got outside and my hole ice coffee fella d landed everywhere the staff came out helped me clean me and my daughter and made me new drink in the house jus wanted to say a massive thank you so them because they honestly made me day and put smile back on my face it just shows you there really are still genuine people in this world thank you again Costa ❤️

Costa, Robin Park, Wigan. “Barista” failed to credit free coffee, stating it wasn’t showing up. Went back to show it was the case, being present on the app since 20/04/26.
His level of interest was zero, and he made no attempt to put things right.

For the last two days coffee delivered damaged, no apology and you can’t contact them….app deleted and refuse to use them anymore and will tell others to stop wasting money on them in future

Costa Woodbridge, the two staff behind the counter were more concerned with chatting very very loudly to each other and laughing very very loudly. We were with friends and could not hear ourselves talk. Not a pleasant experience. The staff are supposed to be there to make our visit enjoyable, not to chat and laugh all day so loudly that our visit was AWFUL

I used to be an fan of Costa and would go nowhere else but the last year or so the coffee has really changed and not for the good, bitter, it’s such a shame, Costa sort your coffee out especially at these prices

I went to the one above waverly train station. There was 2 hrs until closing time and I had to insist on being given a real cup and not disposerble as I was sitting in.

I understand the staff wanting to close and leave but this was ridiculous. When I pointed out that the close time was 2 hrs away I was reluctantly provided with a mug.

How is this good for the environment with all the disposable cups.

The store was quiet but maybe costa need to give their staff longer time to clean down and close.

I found the staff rude and the store messy c sideline how quiet it was.

This is why I prefer supporting independent coffee shops in my life.

How much for a small hot chocolate? £3.99! 4 sips later it’s finished. Daylight robbery AND Costa have changed the ingredients for their hot chocolate. It used to be delicious, now it’s like a watery, weak Asda own brand hot chocolate with all the cocoa and sugar taken out. Disgusting! (Just do a Google search about Costa hot chocolate - everyone is saying it’s changed, although lying employees deny it). And WiFi is 1 megabyte a second, it’s like the late 1990’s again. Some OAP got stuck in the toilet today as the lock wouldn’t undo as everything is so badly maintained. I’ll never set foot in any Costa again, the very best of Broken Britain - making poor people poorer by ripping them off. Arrogant rude staff also, looked down their nose at me, as though they were royalty.

Can somebody find out why the additional seating at the rear is always closed when costa is always full especially in the afternoon ??
How would you rate the customer care when customers are deprived from seats ??
This place is near the tube station on the High streets, tendency to get a lot of customers and customers can't have access to the seating at the rear especially when it's full.
Where is the logic in that ?
What kind of customer care is that ?

Watford gap Costa: lovely people, quick service, but very expensive and cafe latte tastes of hot milk with no coffee. Costa on a downward spiral.

Went to Costa which is near the tram line of market street in Nottingham had the worst customer service I ever had the toilets are so so dirty & the lady lied to us saying she was on her own but there was 2 other lady's was working with her i was going to put no stars but I thought I better put 1