Some domain extensions on this site can’t be renewed through your account. You have to ask support to renew them for you. It’s inconvenient, but it used to be fine because support replied quickly.... See more
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See what reviewers are saying
I see lots of 1 star review which really makes me nervous but I've been with Cosmotown for a couple years now and haven't really had issues and pray that I never do. The only reason I give 4 stars is... See more
Very simple and sleek website. No annoying upsells. Cheapest price and does what it claims. 100% satisfaction. People have complained about slow DNS updates but thankfully no issue with me using multi... See more
Company replied
Good pricing, I have used them to purchased like 5 domains, but their support is very bad. Please instead of working on outward appearance, work on your innerself. Your prices are good,... See more
Company replied
Company details
Information provided by various external sources
Domain Names Done Differently. Free WHOIS Privacy every year. We never charge more for renewals than new domain registrations.
Contact info
United States
- www.cosmotown.com
3.1
Average
355 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ticket #140898 - No one replies to the tickets for days
Update ticket 140898 - got a single reply after few days when the issue was resolved, now another domaom renewed for years before expiry date is in client hold, again no reply.from them unless a review is posted
All domains renewed are going to clienthold for days. No one replies to the tickets.
My domains renewed go to client hold on expiry and are not even working. All of them renewed even before the expiry date still they are on client hold for days already.
No one is responding- ticket #140177
15 August 2025
Unprompted review
Reply from Cosmotown
Dear Jinesh,
Thank you for your feedback. We’ve already addressed your initial concern. For your second follow-up, please note that the domain had not yet been renewed at the time you reached out, as no renewal order was placed then. We recommend double-checking renewal orders in advance to help avoid any service interruption. Our team remains available should you need further assistance.
Best regards,
Cosmotown Team
I've been here for many years. Everything is very good.
everything is in order
10 August 2025
Unprompted review
Reply from Cosmotown
Hello,
We truly appreciate your loyalty over the years! It’s wonderful to know everything has been in order, and we look forward to serving you for many more.
Best regards,
Cosmotown Team
Seamless excellent experience
Seamless excellent experience, low-cost, great interface, excellent intuitive navigation! Thanks, Cosmotown!
4 August 2025
Unprompted review
Reply from Cosmotown
Dear Gabriel,
Thank you for your kind words! We’re glad you had a seamless experience and enjoyed our platform.
Best regards,
Cosmotown Team
Support doesn't exist
I have more then 300 domains registered with cosmotown, there UI is the worst there can be, one of my client want to change the DNS record of a domain from cosmotown and it's not working I've tried multiple times, contacted support it's been 5 days no response from them. I cannot even transfer the domain because it's not been 6 months with them.
2 August 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your feedback, and we're truly sorry to hear about the inconvenience you've experienced.
We aim to respond to all support inquiries within 24–48 hours, and we apologize if you haven’t received a reply yet. To help us investigate and resolve this issue as quickly as possible, could you please provide your support ticket number?
Regarding domain transfers, please note that domains can be transferred after 60 days from the registration, in compliance with ICANN policy.
We value your business and would like the opportunity to make things right. Looking forward to your ticket number so we can assist you further.
Best regards,
Cosmotown Team
i realy like them
27 July 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you! We're happy to hear that you really like our service! 😊
Best regards,
Cosmotown Team
Cosmotown will lock your expired domain name, even if it is expired for one day.
All the domain merchants I've met can still unlock and transfer your domain after it has expired. But cosmotown can't, once the domain is expired, the domain will be locked, you can't unlock it, customer service doesn't reply to this question at all! I didn't complain to ICANN this time, and I hope you will pay attention to this problem of cosmotown . It's a shame to make things difficult.
26 July 2025
Unprompted review
Consistently better, now top notch
This my third rating which has gone from 3 to 5 stars whilst transferring in expiring domain names from a competitive independent (which became a GoDaddy agent and crazy expensive). Dashboard and cart processing has become really smooth. As long as prices remain reasonably competitive Cosmotown is my go to registrar.
17 July 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you so much for the continued support and for sharing your experience! We're thrilled to hear about your positive journey with Cosmotown. We'll keep working hard to provide smooth service and competitive pricing! 🙌
Best regards,
Cosmotown Team
They work with Phishing and Fraudulent Websites
I’m the marketing manager of a global logistics company, and we recently discovered a phishing website impersonating our brand to scam clients out of thousands of dollars. The fraudulent site is registered through Cosmotown, and we submitted a detailed abuse report with clear evidence, requesting urgent action.
They never responded. No acknowledgment, no investigation, no takedown just some automatic emails to tell us that they don't care.
Most reputable registrars act quickly in cases of fraud, especially when real people and businesses are being harmed. Cosmotown’s silence raises serious concerns about their ethics and whether they allow this kind of abuse to continue unchecked or even if they work hand to hand with these phishing websites.
If you’re a business owner or care about online security, avoid Cosmotown at all costs. They clearly don’t take abuse or fraud seriously.
26 June 2025
Unprompted review
Reply from Cosmotown
Dear Raouf, We understand your concern and take allegations of phishing and fraud extremely seriously. These activities violate our terms of service, and we have a zero-tolerance policy for them. We are committed to protecting brand owners and maintaining a safe online environment.
We regret to hear that your experience with our abuse reporting process has been a source of frustration. To locate your report and personally escalate it for immediate review by our Abuse team, could you please provide the abuse ticket ID you received or the fraudulent domain name in question?
To provide some context, our abuse team handles a very high volume of reports daily. Each case is investigated individually to ensure the correct action is taken, and this verification process can sometimes be slower than we would like. However, the situation you've described is urgent, and we want to ensure it's prioritized.
We apologize for the concern and delay you have experienced. Once you provide the domain or ticket ID, we will ensure your case receives the attention it requires.
they never respond to my ticket!!!
since 2 month ago they never respond to my ticket!!!
also if you think they are cheap just info that they charged me twice for 1 domain, thiss the ticket that i want to ask about that : #134599
and this is all the ticket since 2 month ago that they dont respond at me
#134599
#133968
#133133
#133037
#131226
#131980
#128229
#129262
12 July 2025
Unprompted review
Reply from Cosmotown
Hi Jin, Thank you for the great review! We work hard to offer competitive pricing and we're thrilled you like it.
You're on your own!
Support tickets are left unanswered. Terrible!!
As cheap as these idiots are THEY ARE NOT WORTH IT! I wrote MANY support emails and opened numerous tickets all of which were ignored for more than 2 weeks. The lack of support is inexcusable. NEVER EVER use these idiots!
6 July 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your feedback. We apologize for any inconvenience caused. Please note that your domain has already been unlocked for transfer. If you need further assistance, feel free to reach out to our support team.
Best regards,
Cosmotown Team
Awful support
Awful support, my domain expired and is awaiting renewal, I've had multiple support tickets open for 16 days now with no response. I've emailed and gone through zendesk but no response from either and they have no phone number.
30 June 2025
Unprompted review
Reply from Cosmotown
We are incredibly sorry for the unacceptable lack of response you've experienced. A 16-day delay and an expired domain are critical failures on our part. This is not the standard of service we aim to provide, and we understand your frustration.
Please let me know your ticket numbers. We will prioritize the renewal of your domain immediately and investigate why your previous attempts to contact us went unanswered.
I have a request that needs support.
I have a request that needs support.
"I want to point the domain name cotuongthuongcat.com to the website thethao365hd.com and I want to point the domain name voithaichemical.com to the website voithaichemical.vn but it is not successful. Please check and handle it." However, it has been days and I have not received any response from cosmotown. This is really a bad thing in this service.
26 June 2025
Unprompted review
Reply from Cosmotown
Dear Nguyen,
Thank you for your feedback, and we apologize for the inconvenience this has caused.
We’ve identified that our domain forwarding server was temporarily disabled due to domains with abusive content being routed through our system. This unfortunately affected your forwarding setup.
We have since replied to your support ticket with instructions. Please try setting up the domain forwarding again, and let us know if you continue to encounter any issues.
Thank you for your understanding.
Best regards,
Cosmotown Team
Bad at many things
Bad support, bad response time, the button they send by email to approve or reject transfers does not work, payments either (you pay the domains, they deduct the money but do not process the renewal) we have nothing good to say about cosmotown, unfortunately we have more than 200 domains with them that if they let us transfer would be great.
25 June 2025
Unprompted review
Reply from Cosmotown
Dear Diego,
Thank you for your feedback. We’re sorry to hear about the trouble you’ve experienced.
Support inquiries are typically responded to within 24–48 hours, and we’d be happy to check on this for you. If you could share your ticket number, we’ll make sure it’s followed up on as soon as possible.
We appreciate your patience and look forward to resolving the issue.
Best regards,
Cosmotown Team
I have some ticket and still now nobody…
I have some ticket and still now nobody replay the ticket. I can't rich them. Already 1 month gone but nobody replay my ticket. Some reason my two domain gotter copyright issue and i already delete those product from website and when i confirm to them and told me take the right action but nobody replay the ticket and still those domain are offline also can't transfer to another register. What i do now? It's not professional behaver with me.
Now still pending Ticket number is:
#131511
#129943
#124044
#122785
17 April 2025
Unprompted review
abuse team is very bad
abuse team is very bad
not providing any confirmation report as ICANN says and not responding to abuse abuse@cosmotown[.]com and domain@cosmotown[.]com
14 June 2025
Unprompted review
Reply from Cosmotown
Thank you for your review. Upon investigation, we identified a system-wide outage on the day you sent your message that took our abuse reporting system offline for 24 hours.
While this outage was the cause, it does not excuse our failure to receive and respond to your report. We sincerely apologize for this lapse and the frustration it caused. The system is now restored, but to ensure your report is handled immediately, please let us know the URL of the abuse. We'll check if it was addressed. We are reviewing our monitoring to prevent this from happening again.
Flintstones ...
I want to register a domain. When paying by credit card, a copy of my ID and a copy of my credit card are required so that I can be authorized to pay by credit card. PayPal, that is. I pay with PayPal, and this happens: Thank you for submitting your order. Our systems are processing it. You'll get an email as soon as we're done.
10 June 2025
Unprompted review
Reply from Cosmotown
Dear Armin,
Thank you for your feedback. We understand the inconvenience, and we'd like to clarify that the verification process is in place to help prevent fraudulent transactions. However, if you prefer not to go through the ID verification, you’re welcome to use PayPal as an alternative payment method, which typically doesn’t require additional verification. Let us know if you need any help with that!
Best regards,
Cosmotown Team
The support is especially bad
The support is especially bad. You can only contact them via ticket, and their responses can take several days... It feels like it's run by a guy in his dorm room. Not recommended. Not worth it. It's better to pay a few dollars more and feel safe and supported by decent support. Lesson learned.
2 June 2025
Unprompted review
Reply from Cosmotown
Dear Ozm,
We're sorry to hear about your experience and appreciate your feedback. While our support is ticket-based, we aim to respond within 24–48 hours. Delays can happen during high volumes, and we apologize for any inconvenience. Please share your ticket number so we can review and expedite it for you.
Best regards,
Cosmotown Team
My domain expired and I’m trying to…
My domain expired and I’m trying to resolve the matter with their customer service. It’s been ten days and nobody has responded to my open ticket. My business website is down with no idea of when the domain will be active again. Poor customer service.
3 June 2025
Unprompted review
Reply from Cosmotown
Hello,
We're sorry to hear about your experience and truly understand the urgency. Our usual response time is 24–48 hours, but delays can happen during periods of high ticket volume. Please share your ticket number so we can prioritize and resolve this for you as soon as possible.
Best regards,
Cosmotown Team
My domain expired and I’m trying to…
My domain expired and I’m trying to resolve the matter with their customer service. It’s been two days and nobody has responded to my open ticket. My business website is down with no idea of when the domain will be active again. Poor customer service.
21 May 2025
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your feedback, and we sincerely apologize for the inconvenience. We've since taken care of the issue with your domain. If you need any further assistance, please don't hesitate to reach out to our support team—we're here to help.
Best regards,
Cosmotown Team
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