I hadn't received the initial parcel. The carrier the company used was unable to provide a legal proof of delivery. STILL NO OFFER OF REFUND - NO OFFER OF RESENDING THE PRODUCT. They recontacted me 2... See more
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Review summary
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Based on these reviews
My products have never arrived, that I have ordered fir almost 2 months ago. First they told me to wait, than they told they will send a replacement. I asked for a refund instead, because I don’t wan... See more
Company replied
Absolutely appalling service, it was unauthorised purchase and I have contacted them straight away, asking them to cancel the order and refund the amount. However, they have come back to me statin... See more
Company replied
2.8
Average
34 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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ITS FRAUD COMPANY -THEY TAKE MONEY BUT…
ITS FRAUD COMPANY -THEY TAKE MONEY BUT NEVER SEND YOU THE PRODUCT
BEWARE OF THEM
SHOULD BE REPORTED TO CYBER CRIME
11 April 2026
Unprompted review
THIS IS SCAM!
Like many others here, I have never received my package.
The company refers to the shipping company who says they delivered.
The shipping company refers back to Cosmetific if I have not received the package.
Now I have surveillance cameras on the road / outside the house and no courier has been on site at the time stated.
This is clearly a scam company, DO NOT BUY!
20 February 2026
Unprompted review
Reply from Cosmetific
Hi Sebastian,
We’re very sorry to hear about this situation and truly apologize for the negative experience. This is certainly not the experience we want for our customers.
Please share your order details with us so we can investigate thoroughly and work to resolve the issue for you as quickly as possible.
Best regards,
Cosmetific Customer Support
Super pretty and fun to use
Super pretty and fun to use! I keep mine in the fridge and use it with rosehip oil to reduce redness and puffiness. Not sure if it’s magic yet, but it makes me feel great and the cooling effect is amazing. For the price, it’s totally worth it—even if it’s not perfectly symmetrical.
29 December 2025
Unprompted review
Reply from Cosmetific
Hi Harper,
Thank you so much! 😊 We’re so happy to hear that you’re enjoying it and feeling the refreshing, cooling effect.
Wishing you many lovely and relaxing moments using it enjoy! 🌸✨
Best regards,
Cosmetific Customer Support
Facial device quits working just after…
Facial device quits working just after warantee
When I got the facial red light therapy device, my first impression was that it looked much cheaper in person than advertised. When I used it, it was loud and had a rough feel on my face as the red lights were not smoothly embedded into the device, but looked like popped in add-ons. Still, it did seem to improve my face appearance and texture for the first few weeks.
Then, I noticed the battery wouldn't last long at all even after just getting it. Soon the battery wouldn't re-charge at all. By this time, I had just past the 30 day return window. When I contacted the company, they informed me that the return window had closed and they would not replace, repair or refund the product even though it was a very costly purchase and the product is now completely unable to be used.
I keep the device next to my desk as a reminder to never order online products that popup in the YouTube feed - as they so often are cheaply made in China junk and have no service behind them
14 January 2026
Unprompted review
Reply from Cosmetific
Dear Sara,
Thank you for sharing your experience with us.
We’re truly sorry to hear about the issues you encountered with your device, especially regarding its performance and battery after a short period of use. We completely understand how disappointing this must have been.
We also regret that your experience with our return policy left you feeling unsupported. Your feedback is very valuable to us, and we take it seriously as we continuously work to improve both our products and customer experience.
If you’re open to it, we would really appreciate the opportunity to review your case again and do our best to assist you. Please feel free to reach out to us directly — our team will be more than happy to support you.
Kind regards,
Cosmetific Team
Friendly costumer service !
I’ve only been using the product for 2 days, so too early to tell… The package however arrived safely and the costumer service (Maria and Penelope) was very friendly and eager to help ❤️ would recommend !
24 December 2025
Unprompted review
Reply from Cosmetific
Dear Aline,
Thank you so much for your kind words — this truly means a lot to us!
We’re especially happy to hear that your package arrived safely and that Maria and Penelope were able to support you in a helpful and friendly way. We’ll be sure to share your feedback with them — it will make their day 😊
We hope you continue to enjoy your experience with the product over the coming weeks, and we’re always here if you need any support along the way.
Thank you again for your trust and recommendation 💛
Kind regards,
Cosmetific Team
I’ve made this device a part of my…
I’ve made this device a part of my daily routine, morning and night. After using it for about a month, I see visible results and my skin feels amazing! The light and vibration combo feels so soothing, and my double chin looks smaller. It’s easy to use and well-designed. Totally worth it compared to more expensive alternatives!
30 October 2025
Unprompted review
Reply from Cosmetific
Hi David 💛
Thank you so much for your wonderful feedback! We’re really happy to hear that you’ve made the device part of your morning and night routine and that you’re already seeing visible results, especially that soothing light-and-vibration combo and the improvement in your jawline.
We truly appreciate your kind words about the design and ease of use as well. Enjoy it in good health and glowing days! ✨
Best regards,
Cosmetific Customer Support
Reply from Cosmetific
Dear Klara,
Thank you so much for your lovely feedback!
We’re really happy to hear that you’re enjoying the quality and that it fits perfectly into your camper lifestyle 🚐 That’s exactly the kind of experience we aim to create.
Wishing you many more great moments using it on your journeys, and if you ever need any support, we’re always here for you.
Kind regards,
Cosmetific Team
Excellent customer service
Excellent customer service, checking regularly regarding delivery. Speedy too. Impressed with item and pleased with first session. Extremely satisfied and would recommend Cosmetific.
19 November 2025
Unprompted review
Reply from Cosmetific
Hi Linda!
Thank you so much for your wonderful review 🙏 We're really happy to hear that our customer service and delivery updates made a good impression. It’s great to know that you’re pleased with your first session and the item itself.
Enjoy it, wishing you lovely days using it! 💛
Hi David 💛
Thank you so much for your wonderful feedback! We’re really happy to hear that you’ve made the device part of your morning and night routine and that you’re already seeing visible results, especially that soothing light-and-vibration combo and the improvement in your jawline.
We truly appreciate your kind words about the design and ease of use as well. Enjoy it in good health and glowing days! ✨
Best regards,
Cosmetific Customer Support
Like the product!
I received the product in its original packaging but the plastic covering of the control button was not spread out evenly, but the product looks brand new. I have tried for a week, it works great. I used red as l want warmer feeling on my face. It does help lift facial skin, hopefully will even up the facial skin. All in all it’s a happy shopping experience!
16 November 2025
Unprompted review
Reply from Cosmetific
Dear Noor,
Thank you so much for sharing your detailed experience with us!
We’re really happy to hear that you’re enjoying the product and already seeing positive effects after using it for a week — that’s wonderful to know 😊
We also appreciate you pointing out the detail regarding the control button covering. Feedback like this helps us improve our quality and packaging, and we’ll make sure to pass it along to our team.
Wishing you continued great results with your routine, and please don’t hesitate to reach out if you ever need any support.
Kind regards,
Cosmetific Team
Fake goods
Imported fake goods from overseas into Australia unbranded not stamped Cosmetific on beauty face device.
Your not receiving what you saw online and how it looks and described. It doesn't come in Cosmetific box which it should of came in. Comes from a dodgy warehouse in Australia and they use a scam sender address in Australia.DODGY They also won't give you a refund if you want to return it. RED FLAG.
Proceed with CAUTION. There stealing your money if I could off, they would of got no stars from me their CROOKS. They are a SCAM watch out don't get stung they swallow up your money.I f I could give ZERO STARS I WOULD OF NOT TICKED ON ANY BOX.
23 September 2025
Unprompted review
Reply from Cosmetific
Sevgili Karen,
Geri bildiriminizi paylaştığınız için teşekkür ederiz.
Ürün orijinalliği ve müşteri deneyimiyle ilgili iddiaları çok ciddiye alıyoruz. Tüm Cosmetific ürünlerinin kalite ve marka standartlarımıza uygun olarak üretildiğini ve dağıtıldığını açıklığa kavuşturmak isteriz.
Deneyiminizin beklentilerinizle örtüşmediğini duyduğumuza üzgünüz. Bu, sunmayı hedeflediğimiz deneyimi yansıtmamaktadır.
Uygunsanız, sipariş detaylarınızla birlikte destek ekibimizle doğrudan iletişime geçmenizi rica ederiz; böylece durumunuzu inceleyebilir ve uygun desteği sağlayabiliriz.
Saygılarımızla,
Cosmetific Ekibi
Great customer service
My cosmetific light and massage instrument arrived quickly but the massage function stopped working after 2 weeks. I emailed customer service and sent them a video, and I received a replacement immediately!
24 July 2025
Unprompted review
Reply from Cosmetific
Dear Evy,
Thank you so much for your feedback!
We’re really glad to hear that our team was able to support you quickly and provide a replacement. While we’re sorry that you experienced an issue with the massage function, it means a lot to us that the situation was resolved to your satisfaction.
Providing fast and helpful support is very important to us, and your experience is exactly what we aim for.
If you ever need anything in the future, we’re always here for you.
Kind regards,
Cosmetific Team
Product arrived broken and they won’t…
Product arrived broken and they won’t replace or refund. Terrible company- do not buy from them
1 September 2025
Unprompted review
Reply from Cosmetific
Dear Leah,
Thank you for sharing your feedback.
We’re sorry to hear that your order did not meet your expectations. This is not the standard of product quality or service we aim to provide.
We would appreciate the opportunity to review your case further. If you’re open to it, please reach out to our support team with your order details so we can look into this and assist you accordingly.
Kind regards,
Cosmetific Team
Unfortunately I never tried the product…
Unfortunately I never tried the product as it was not delivered (left in unsecured location).
Been getting the run about for nearly 3 weeks now, pending there investigation, which is nothing short of a circus.
They have come back and told me to contact AusPost… giving me the tracking number for PFL/courier used originally.
They will not disclose to me if they authorised courier to leave unattended or not.
I would have happily paid postage myself so this would not have happened.
Upon ordering they had requested I give them another address over an AusPost parcel locker which I originally listed… because the courier won’t deliver to a postal locker (AusPost wouldn’t have that problem either).
I was looking forward to giving the device a go… but now I think dealing with this company when things go wrong has left some frown lines for sure.
1 August 2025
Unprompted review
Reply from Cosmetific
Dear Kyna,
Thank you for sharing your experience.
We’re sorry to hear about the difficulties you encountered with the delivery and follow-up process. We understand how frustrating this situation must have been, especially when you were looking forward to trying the product.
While shipping is handled by third-party carriers, we agree that the overall experience should be clear and well-managed. This is not the level of service we aim to provide.
If you’re open to it, we would appreciate the opportunity to review your case further. Please feel free to contact our support team with your order details so we can look into this and assist you accordingly.
Kind regards,
Cosmetific Team
Device never chargers
I ordered the glow device. It came with a charging cord (USC -> USB). Despite trying this cord and multiple charging devices and cords it never successfully charged. I have used it twice and now it cuts out ever 10secs..it is not usable and doesnt work.
11 August 2025
Unprompted review
Reply from Cosmetific
Dear Kristy,
Thank you for sharing your feedback.
We’re sorry to hear about the issue you experienced with charging and device performance. This is not the standard we expect from our products, and we understand how frustrating it must be to receive a device that is not functioning properly.
If you’re open to it, we would appreciate the opportunity to review your case in more detail. Please feel free to contact our support team with your order information so we can assist you accordingly.
Kind regards,
Cosmetific Team
I've been so excited to try the glow…
I've been so excited to try the glow touch, as I've seen crazy results online. I received a broken device at first, however the company replaced it with a brand new one. Hoping to see amazing results!
28 July 2025
Unprompted review
Reply from Cosmetific
Dear Kelsey,
Thank you so much for sharing your experience!
We’re really glad we were able to resolve the issue quickly and get a new device to you. While we’re sorry for the initial inconvenience, it means a lot to us that you’re still excited to try the Glow Touch.
We hope you achieve the amazing results you’re looking forward to, and if you need any support along the way, we’re always here for you.
Kind regards,
Cosmetific Team
My products have never arrived
My products have never arrived, that I have ordered fir almost 2 months ago. First they told me to wait, than they told they will send a replacement. I asked for a refund instead, because I don’t want to wait 2 months more for something that won’t arrive. They ignore my request, and still talk about checking up with the shipping company. Their customer service is so bad, they don’t follow up on previous mails from me, and pretend every time like it’s the first time they hear about my issue.
Don’t buy from them!
25 June 2025
Unprompted review
Reply from Cosmetific
Dear Rita,
Thank you for sharing your feedback.
We’re sorry to hear about the delays and the experience you’ve had while trying to resolve this situation. We understand how frustrating it must be to wait this long and not receive clear updates.
This is not the level of service we aim to provide. We would appreciate the opportunity to review your case again and ensure it is handled properly.
If you’re open to it, please contact our support team with your order details so we can look into this further and assist you accordingly.
Kind regards,
Cosmetific Team
Absolutely appalling service Don’t Buy
Absolutely appalling service, it was unauthorised purchase and I have contacted them straight away, asking them to cancel the order and refund the amount. However, they have come back to me stating weird policy like 59min hold time then it gets processed automatically. But then I showed them that my order was placed @ 22:43 and I sent an e-mail asking to cancel on 23:01, so I was still within my 59 min cooling off period. The customer service now shut down on me and they have stopped replying.
The glowtouch, I read from other reviews that it was like straight order from Shein etc. do not buy from this vendor, it is massive scam.
I will be reporting them to the relevant merchandise watch. Everyone consumer has the right to cancel within 24 hours, you get that chance even when buying flights as well.
Thanks
Zara
7 June 2025
Unprompted review
Reply from Cosmetific
Dear Zara,
Thank you for taking the time to share your experience.
We take concerns regarding orders, cancellations, and billing very seriously. We would like to clarify that all orders and cancellation requests are handled in line with our policies, which are designed to be clearly communicated at the time of purchase.
We’re sorry to hear that your experience did not meet your expectations, particularly regarding the timing of your request and the follow-up communication.
We would appreciate the opportunity to review your case in detail and provide further clarification. If you’re open to it, please contact our support team with your order information so we can look into this and assist you accordingly.
Kind regards,
Cosmetific Team
I received the parcel after months of back and forth
I hadn't received the initial parcel. The carrier the company used was unable to provide a legal proof of delivery. STILL NO OFFER OF REFUND - NO OFFER OF RESENDING THE PRODUCT. They recontacted me 2 months after and wrote they were sorry and that they would resend the item. BUT then THEY CHANGED THEIR MIND ! I’ve never seen such level of unprofessionalism. They LATER changed their minds again after reading this review and finally sent the Product. It felt like a miracle when I did receive it. It's a nice tool to have for your beauty routine but nothing groundbreaking.
7 June 2025
Unprompted review
Reply from Cosmetific
Hi Charlotte,
We’re very sorry to read about your experience and understand how frustrating this situation must have been.
Please note that we take claims regarding non-delivery very seriously and always aim to review such cases carefully based on the information provided by the shipping carrier. We also recognize that delays and unclear delivery confirmations can create a very disappointing experience.
While this situation dates back some time, we want to emphasize that we always strive to handle these matters fairly and support our customers whenever possible.
Kind regards,
Cosmetific Support Team
No news about my order since 10 days
No news about my order since 10 days. No shipment nothing. I send them emails and messages on instagram nobody answers me. Look likes a scam
19 May 2025
Unprompted review
Reply from Cosmetific
Hi Pauline,
We’re sorry to read about your experience and understand how concerning this must have felt at the time.
We always aim to respond to our customers as quickly as possible and keep them informed throughout the order process. However, we recognize that delays in communication or shipping updates can create a negative impression, and we take this feedback seriously.
While this situation dates back some time, we want to emphasize that we continuously work on improving both our response times and shipping communication to ensure a smoother experience for our customers.
Kind regards,
Cosmetific Support Team
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