Cordwallis Reviews 

Zero or Minus would be more appropriate for this business. Absolutely no interest in their customers and couldn't care less about the service they provide.
Bought a VW Crafter Van from Heathrow with less than 100 miles on it, told it would have pre-delivery checks etc., but it developed faults within days of delivery with EML lights and going into limp mode. We took it to Cordwallis in Bicester who are without doubt the worst dealership I have encountered in 25 years of fleet management.
Van went in initially and after a week Ciara the supposed workshop controller, emailed to say it was fixed, but wouldn't divulge what they had actually done.
Within days the faults had returned and this time we couldn't even start the van, it had to be recovered by the AA to Cordwallis Bicester.
8 weeks later the van is still in there, we have called and emailed several times a week and Ciara has only sent one email update in all that time, basically saying that they cannot diagnose the fault. No apologies, no offer of a vehicle while this is off the road, no interest in us as a customer or the amount of money that it's costing us while this is off the road.
The entire team ignore all correspondence including the management, if you raise a complaint through their complaints procedure they ignore that as well. I had to go direct to VW to get an update on the van, and even they said they were being ignored, which tells you everything about this company.
They can't fix the van and ignore requests for a refund, despite being legally entitled to one.
A truly shambolic company, how VW allows them to represent their brand is beyond me, I implore that you avoid them at all costs.

We purchased a VW van from Cordwallis Heathrow for nearly £22,000 and the experience was extremely disappointing from start to finish.

Before collection we were assured the vehicle had been fully checked, prepared and was in excellent condition with no issues internally or externally. Unfortunately, this proved to be far from the truth.

Within a very short period of ownership we experienced multiple serious faults including:

* Broken engine mount
* Ongoing AdBlue/emissions system faults
* Interior trim issues and damaged components
* And ultimately a complete driveshaft failure which caused the vehicle to break down while my wife and children were using it

The driveshaft failure was particularly concerning as it occurred shortly after leaving a 60mph road and could easily have resulted in a much more serious incident.

We spent weeks dealing with garages, diagnostics, recovery, transport issues, time off work and the stress of being left without a reliable vehicle, all after purchasing from what should have been a trusted Volkswagen Commercial dealer.

To be fair, once matters escalated Cordwallis did eventually collect the vehicle, provide a courtesy vehicle and refund us in full under the Consumer Rights Act. However, this only happened after significant pressure and repeated communication.

Overall, the preparation and inspection standards on this vehicle were clearly nowhere near what they should have been for a main dealer sale, and the entire experience caused a huge amount of unnecessary stress and disruption for our family.

I would strongly advise anyone purchasing a used vehicle to carry out their own thorough inspection and not rely solely on assurances given before collection.

Absolutely couldn't care less.

Turned up for my appointment on time....sent away because they gave me the wrong date. 'Its tomorrow' Tried to prove it on my phone.....didn't even want to look....just repeated themselves 'its tomorrow' and then looked blankly at me.

More than 2 hours wasted. Service reception attitude appalling, absolutely couldn't care less.

Even after this nobody could be bothered to call me and never once apologised.

Now they contact me for MoT and so on. I email the appointments dept and let him know the situation....also couldn't care less.

Gone elsewhere with my entire fleet. Its not me, its you....