CopsPlus Reviews 107

I question the moral turpitude of this company as well as their business practices. I called over a week ago to notify them that I wanted to return my order. I informed them that I hadn’t even opened the boxes that the items were shipped in. The woman I spoke to advised that I’d receive an email with a reference number and instructions to return the items. Needless to say that I never received the email. Today I called back, having patiently waited a week, and spoke to a very rude customer service representative. To add insult to injury I’ve got to pay for the return shipping AND a restocking fee! WOW! That is such awesome customer service, copsplus.com. I will keep my business with Galls from this point forward.

They sell pepper spray with one SKU number, but the picture is of a totally different product. And they want you to ship it back or take 10% of your money back. Won't be buying anything else from this company. Overpriced and got something different than what I was expecting to get.

I ordered the DZ-8 gloves for my husband who is a mail carrier, and they are perfect..not too bulky which is key for being able to handle letters and packages well, yet they keep his hands warm. The price was competitive with other places and shipping was much faster than I thought it would be; in fact he had ordered these gloves from another store and we received my order before his had even shipped. It was a pleasure doing business with you.

Always good service, and if there’s any issue they always get back to you in a timely manner.

It was extremely easy to use the website and the shipping was earlier than expected.

Great company. All the gear I have purchased has been exactly what was described at a price that is reasonable. Shipping is quick and their customer service team has always answered any questions I may have. Looking forward to doing more business with them in the future.

A perfect product I ordered. Lightening fast shipping and exactly what I ordered. A perfect fit. 😍 Shipping was a bit expensive but worth the service.

Ordered a belt over a month ago. Still have not received it. I contacted CS and was told sorry but be patient your belt is on back over and will ship at the end of next month. After paying over $10.00 for shipping and handling, I reached out to CS and asked that if they could next day my order since nothing was on the website about my order being on back order and I had to wait 2 months for my belt to be shipped. No word back from them.

I needed to return something because it didn't fit properly and that was no for them plus I ordered some other items and I received them fast, in my opinion they are too notch

Called to ask about belt sizing before ordering. Was instructed to buy a 36 for a belt and my waist was a 36. Exact words told to me were if your waist is a 36 then purchase a 36. I ordered a second belt online to get a belt quicker and it’s backordered. Didn’t even mention that on website when ordering. I also have to pay out of my pocket to ship wrong size belt back before refund which I find unacceptable when I called to say belt was too small. You’d think they’d send an email which a return shipping label since they’re the ones who told me to order that certain size which was wrong. Pulling up my pants constantly is what I was looking forward to for multiple weeks!

I placed two orders with CopsPlus for a leather duty belt and leather every thing else I need on the belt. All was made by Boston Leather. I found every item to be well made and of high quality. The shipping was free due to the purchase amount and the order was received within four to five days. I ran into one problem and that was the belt size was too small, even though I ordered my trouser waist size as instructed. Disappointing, but okay. When I called to discuss the problem and get them to send me the next size up is where they lose two stars in the rating. Customer service would not send the replacement belt until they received the returned belt. As this occurred a few days before Christmas I was certain I would not receive the replacement belt until mid January, so I was quite disappointed. In an attempt to shorten the delay of the use of my new equipment I placed a separate order for the belt alone (while still on the phone with customer service on my first call), that is when I found out that the next two sizes up were not available with CopsPlus, would not be available for 4 to 6 weeks, and of course I was now going to have to pay the S/H of $10 +.
No other outlet I could find carried the brand, type and size of the belt I wanted so I had to suck it up and place the order and wait. I expect to wait another 10 days at this writing. CopsPlus was unwilling to pay the shipping on the new order and I felt they should have as the belt size was ordered per their instructions and it did not fit. They did nothing to try and satisfy my needs in this development and thus earn my future business. When I found out the return shipping of the original belt was going to cost me over $20 I decided to keep the belt in the event I could use it in the future. After reading another review where a customer returned a product and was charged a "re-stocking fee", I am glad that I didn't return the belt. I am able to use the belt in the mean time, albeit on the last notch. Edit, 25 January 2019; I have increased the “star” rating by another due to customer service stepping up and being very flexible in allowing me to return the original belt, even after wearing, and placing a replacement order for the next size belt even though they knew I would not be seeking a direct replacement. They prooved very responsive and flexible in the end.

Great product, no complaints about service

Now I think I understand what the "plus" means! I ordered a DeSantis holster from Cops Plus back in May, 2018. After trying out the product for a grand total of 3 hours, I found it wasn't what I wanted, and in fact, the one I did want could only be ordered from DeSantis themselves, as Cops Plus didn't have it in their product line.
I mailed the holster back the same day I received it, then had to wait almost a month to get a credit on my card - after a phone call, of course. The credit was less a restocking fee and postage (which I paid, including the package to mail it in.)
The short message here seems to be: do yourself a favor...there is no "plus" to CopsPlus. Don't bother with them. High blood pressure can be avoided by never doing business with these guys.

I ordered a double magazine holder for Smith and Wesson M&P on march 5th. Did not ship until April 18th. Finally received the item and it was for Glock 22 which means it didn't work right for my magazines. That being said, I just modified it cuz I wasn't gonna wait another month and a half for the right one. This morning I check my e-mail and they sent me an e-mail saying that I never paid them. Then when I try to call them, I get an after hours message during business hours. I have always had good luck in the past with CopsPlus but after this experience, I'll be checking out LAPoliceGear and Galls. Unhappy customer.

Update....

Owner of CopsPlus just called me. He zeroed out the order and said I didn't have to pay. However, he was very abrasive and told me he was only doing it so he didn't have to hear about it anymore. He said he was unhappy with the fact that I gave a negative review and gave me the what for. He also stated that he was "happy to lose my business". Let me say this, I have been a customer of CopsPlus for over 6 years, and literally everything I have from duty belt to holster, weapon lights, OC, cuffs etc... have came from CopsPlus. I have always had positive experiences with them until this order. It maybe an isolated incident, and I apologize for the original negative review if it truly is an isolated incident. Will I use them in the future? It's doubtful, the owner sealed that deal with his attitude. Its interesting that they are happy to lose business from someone who spends a lot of money with them. Just remember, without customers, there's no business.

Solid products, great prices and fast delivery

I looked to get the best prices you people save me $25 On a aker shoulder holster. Also the shipping was fast . Excellent experience .

I love this company. Better than Galls. They always have what I am looking for and I love getting a 5/50 cord braclett free with my orders.

I have never had an issue with anything I have purchased from CopsPlus. I have always received exactly what I expected to get It is high quality so when asked where I purchased it I'm happy to tell them CopPlus and pass the link to your web site to them.

Thank you

Cops Plus should be Cops Minus. I just ordered a 45.00 single stack magazine holder and received it with the brand logo affixed crookedly. Seller states I have to go through a whole return process, leave work early to go to the Post office and waite two more weeks to receive it simply because they selected garbage to send me. Given that it's the holidays and I simply don't have the time it'll go into the drawer as a reminder to shop Amazon.