Coolutils Reviews 

154
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the software for making document, audio, and email conversions exceptionally fast, simple, and reliable for daily professional tasks. Users often emphasize the outstanding customer service, pointing out that support representatives respond rapidly and offer clear, effective solutions to any technical questions. However, some customers mentioned minor challenges, noting that trial versions include watermarks on pages, certain files experience initial compatibility hurdles, or specific image names are not fully recognized. Despite these occasional hurdles, users remain deeply appreciative of the dependable tools and the dedicated assistance provided over the years.

What people talk about most

Product

Users describe positive interactions with product, highlighting that programs like Total Audio Converter and... See more

User experience

Customers had positive experiences with user experience, highlighting that the software is simple, efficient,... See more

Response time

Reviewers highlight positive aspects of response time, noting that support responds super quickly to queries... See more

Service

Clients share positive opinions on service, highlighting quick handling, effective support, and a strong... See more

Customer service

Consumers find customer service to be positive, expressing heartfelt gratitude and complete satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I raised a problem with converting a PDF in landscape. It was fixed on 30/08/26, however I had sent the wrong example file. I resent it with all correct data and within hours, it was corrected and a... See more

Rated 5 out of 5 stars

Their email converters have made my life so much easier! As a paralegal, I constantly have email folders from client that we need to convert and review for use in litigation. This software has cut the... See more

Rated 5 out of 5 stars

I purchased Total Mail Converter Pro to archive several years of emails into PDF's for easy storage and distribution. I found the product did the task admirably and it fully met my expectations. I co... See more

Rated 5 out of 5 stars

I had two old photos in my genealogy files that were PDD files and was unable to view them. I searched for a converter and found Coolutils. I took advantage of their free converter and was able to con... See more


Company details

  1. Software Company
  2. also in
  3. Computer Accessories Store

Information provided by various external sources

CoolUtils offers a variety of utilities addressing audio and image file converting. Convert FLAC to MP3, turn RAW photo to TIFF, we have a solution for each conversion task. All Coolutils apps have powerful engines to process thousands of files in one go.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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1-star

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4.9

All reviews

(154)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE FOR COMMERCIAL USE - Issues can only be solved by paying for upgrades.

DO NOT USE FOR COMMERCIAL USE. POLICY UNACCEPTABLE
YOU HAVE TO PAY FOR UPGRADES YOU DO NOT NEED. Even when poor programming practices/divergence (commands working on old versions do not work on additional clients or additional purchase is the cause.)

Re: PDFCombine Pro (commercial)
The program's dev.s changed command line parameters required in a version change. When we purchased an additional licence for a new client on our network it would crash from the older call (required new upgraded call). We requested to have the previous version for this client (instead of the new version which won't play nice with the prior version) and were told no. Then we requested to have an upgrade from version 4.1 to 4.2 for the clients we had already paid for, and were told we could do that.... If we purchased the each upgrade at 50% off of the new price and reinstalled from scratch (really just buying the software again at half off. What a racket!)

Once Purchased a commercial licence version should get major or divergent upgrades just like any other software. This is very shady to break your own code (with an unneeded update) and then have the audacity to charge your customers a fee so they can fix old versions to play with a new version. sale of older versoins at current prices would be acceptable, Backward compatibility would be acceptable, a free upgrade would be acceptable. Any of those solutions should be expected on a commercial license / multiple client repeat customer, not "Rebuy everything have purchased so far at half off due to our code change which you do not require or want."

20 March 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Dear Douglas,
I am sorry you have faced problems with PDF Combine Pro. Paid upgrades are part of our company's policy and it's open to all users. You purchased the original license back in 2015 and never paid for any upgrades. We have issued a free upgrade to you back in 2016 when you reported an issue. You purchased a new copy of PDF Combine Pro in 2019 and it was a new build, different from the one you used for years. So the support manager asked you to upgrade the previous version to keep up to date.

We develop our apps, constantly add new options and fix problems. We can't offer 100% backward compatibility when a client wants to use both the old and the new version and have the same switches.

However, we will be happy to issue you a free key this time as we value our customers in all situations.

Rated 5 out of 5 stars

Best service EVER!

These people bend over backwards to help you out. I had purchased some of their software but years later, after a flood, hurricane, leg amputation, and moving a few thousand miles to a new home - I could not install the software on a new computer. No questions asked. I provided my old key, they sent a link to get the latest software and a new key. You can't ask for me. Thank you. :-)

2 March 2019
Unprompted review
Rated 5 out of 5 stars

CoolUtilts Total Audio Converter

Purchased old version of Total Audio Converter eight years ago, and still able to receive updates (with a new serial code) after contacting the company (using email) .
Excellent after service.

27 February 2019
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you! I will tell all my friends how well you treated me and how great your product is. Quick response always a pleasure not a headache when theirs problem they fix it. Anybody that needs trust worthy Apps get them here.

18 January 2019
Unprompted review
Rated 5 out of 5 stars

Pleasure to work with.

I have been using TAC since 2011. Exceptionally long list of audio file formats available for conversion, clear and easily comprehensible user interface and excellent customer support provided by Olga. Thank you very much indeed!

18 January 2019
Rated 5 out of 5 stars

I'm a musicien and composer

I'm a musicien and composer. TOTAL AUDIO CONVERTER has been very valuable and helpfull to me to manage audio files on various formats as required for many artistic purposes. Great tool!

10 January 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Thank you Gabriel!

Rated 5 out of 5 stars

Licence key number not reconised

Used Total Audio convertor for years, had a issue with the new version, the CoolUtils Support team soon sorted , thank for all your help

7 January 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Thank you for your review!

Rated 5 out of 5 stars

A great utility that does what it says with fantastic support.

A great utility that does what it says it will do, no hidden issues. And it is a team that is committed to constant improvement. The few times I have asked for support were due to my own lack of experience, yet I got excellent help and a rapid response to my inquiries. Buying software from the "Little Guy" can be somewhat disconcerting but from personal experience with Coolutils, these guys are trustworthy and I have been receiving support and updates for years!

6 January 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Thank you, Paul!

Rated 5 out of 5 stars

Total Image Converter

I think, I hope, I'm sure - the best tool for converting all your images to the format you want.
And not for me, only.
I cannot neglect to mention excellent support. Lady Olga - the best. Thanks for help.

6 January 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Thank you, Ant Bil!

Rated 5 out of 5 stars

Total Audio Converter

A nice tool for converting all your audios to the format you want. It supports a wide range of formats, and does an excellent job!

5 January 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Thank you for your review! Come for more file converters from www.coolutils.com!

Rated 5 out of 5 stars

Total Image Converter - Highly Recommended

I've used Total Image Converter for several years now to turn book cover images into print-ready PDFs. The package has never let me down and on the three occasions I've had to contact support, they've been swift and accurate in their response.

19 December 2018
Unprompted review
Rated 5 out of 5 stars

The app works well

I purchased Total PDF Converter, quite pleased with the service and follow ups.

17 September 2018
Unprompted review
Coolutils logo

Reply from Coolutils

Thank you, Angela! Come back for more Coolutils converters (HTML, DOC, XLS, MP3, RAW, etc.) Registered users get 10% discounts for all future purchases.

Rated 5 out of 5 stars

Really smart utils

Really smart utils. Easy to use, easy to buy. Very good customer service. Recommend.

6 September 2018
Unprompted review
Coolutils logo

Reply from Coolutils

Thank you! Visit Coolutils for more file converters, we have over 15 of them here.

Rated 5 out of 5 stars

CoolUtils is a very good website

This site is very nice. Both design of the site and the programs it offers are wonderful! Besides, there is a number of freeware. Customer support is polite and always ready to help.

20 August 2013
Unprompted review
Show reviews in all languages. (154 reviews)

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