Cool Chile Co Reviews 

Problems with delivery but excellent customer service and issue quickly resolved by them.

Excellent customer service. They do not have a phone service but they are quite responsive via emails. They ensured that my big order of tortillas arrived on the day when I needed them! :) Thank you!

I have been buying from Cool Chile for several years now and continue to love the variety of Mexican products that they sell. Not only that but when I have gone elsewhere for specific items I have been reminded why Cool Chile are the best for flavour and quality of produce.

Last week my delivery had been dropped in transit and two of the jars were damaged and leaked. An email to the team was replied to on the day with the offer of a replacement or a refund. Great customer service - thank you.

I will continue to buy from you and recommend you to friends and family.

Not my first order with them, fast delivery, and you can order fresh tortillas. It is one of the first producers and importers of mexican ingredients which are authentic so I wouldn't shop anywhere else. We loooove Mexican food in our house!

I will no longer eat ultra processed food and am so glad I’ve found Cool Chile products which are natural and delicious. I love that they’re all made according to authentic methods - real food, not chemicals! And so tasty

Great quality products and fantastic costumer service.
Highly recommended.

It was an amazing experience. the taste was delicious Tortilla and chips. They delivered on time.

We are so glad to have discovered Cool Chile Co. We bought a bulk pack of tortillas when our Mexican family came to stay and the green salsa was delicious. Good value too 🌮🌮🌮

I recently had the pleasure of trying Cool Chile’s new Yucatán Seasoning Paste at a local event, along with their Chipotle and Tomatillo Salsa, served on a BBQ pulled beef taco in their fresh tortillas. It was hands down one of the most amazing things I’ve eaten in a long time! They were offering a discount code at the event, so I couldn’t resist buying my own paste to recreate the tacos at home. My family absolutely loved it—and they’re not an easy crowd to impress! I’ll definitely be back for more!

The tortillas and totopos are a million times better than any that I've tried before and the salsas and sauces goes with so many things! Can't wait to place my next order and try some more things! 😋🌮🇲🇽

I used to live in Mexico when I was younger and every time I their tortillas…it brings me back there! Their sauces are super delicious and they have a great variety to chose from! I picked some products to make a hamper for my mum to remind her of her best life in Mexico and she loved it. This is a family run business that I highly recommend. Their products are authentic and just delicious. I have a stash of tortillas in my freezer ready to go whenever I feel like a taste of Mexico 🇲🇽

I absolutely love their products! It was so hard to find a company that sells Mexican food with authentic flavours and Cool Chile have achieved this. Highly recommend if you love Latin inspired food!

Cool Chile are an amazing supplier of Mexican goods, their products are of exceptional quality and taste truly authentic. I've recently tried their Yucatán Seasoning Paste, absolutely delicious and highly recommended!

Deliveries are always on time and the products are of consistently excellent quality.

I love this company so much! Everything you buy here is such good quality and absolutely delicious - plus twice now the staff managing it all have gone above and beyond for me! Would recommend to anyone!

I've been getting this company's wraps from Ocado for a while now. We love them and much better for you than other wheat options and don't taste as sweet as junk food ones. Ocado was sometimes out of stock or price was high so decided to look elsewhere.
Found the site, much cheaper, more variety in ingredients and size of wraps. I've also purchased some of their other items as the wraps are such good quality. Very excited to use them.
The delivery was super quick. Well packaged using recyclables and jar well wrapped.
Really happy to have discovered the site and will definately be back for more.

Have used this company quite a bit over the last few years and think their products are great. recently ordered some powder that didn't meet my expectations and their responsiveness to this was excellent. they worked out the issue, found a solution and executed it quickly. can't ask for more than that so 5 stars from me

Even with the Corona Virus, I received my parcel within 48 hours of ordering. Haven't tried the products yet, but they all look really good quality and turns out Wahacca recommends their products too, so I'm excited about making authentic Mexican tacos tonight. Brilliant communication and speed of service throughout.

You can buy Cool Chile products locally here in Denmark but their products are exorbitantly priced. Much better option to buy directly, even with the somewhat high Europe delivery prices (but fast delivery, got my order in just two days). Try their chipotle in adobo, so much better than the canned ones - and what a great idea to do 2.5kg containers of this amazing stuff!

I am pressed for time so I will be brief with bullet points

* Poor product quality
* Slow delivery times
* Faked empathy and interest in my problem with the products not being described
* No resolution of problem and ignoring me after the first message (if you assumed I am one of those customers who consistently nags) which I am not.

Amazingly I expressed strong interest in their company and products and queried several times about the possibility of ordering in bulk and thus would be a valuable customer. I also suspect their product ingredients are not accurate based off of my many years in the culinary industry.

In summary, since they have knowingly and rudely ignored my communication with them and chose not to respond to a problem that a customer of theirs has had with a product I can't recommend this company.