Coolblue Reviews 

The most terrible experience from my online shopping as there was a website error on the day that I ordered the laptop, but I transferred the money already. I was unable to contact any possible way that provide on the website at all (phone, fb, x). After 2 hours, I’ve just received the confirmation email.

I ordered apple charger on the 18 of April and planned to receive it on 19, at least on 20 of April. Instead of it bpost app shows me that I will receive it only on the 22 of april( I hope). I’m not satisfied! If you would tell in advance that it will be so long, I could buy it in the shop.
Don’t like it!!

The product (2nd chance) wasn’t as described, a piece was missing.
Trying to contact the customer services for a partial refund was impossible
****
Update: So after the below reply, I tried to contact customer services again, but not possible to chat - as soon it is connected, the agent logs out.
For the reply below: the product was advertised as complete, yet the connector panel plastic cover is missing from it. So all this "optimal" thing is just plain misinformation. Simply, the product was advertised differently from what it is and there is not way to get support after that.

product was Ok but they have poor installation and connection service. They don't have any connection and instruments to fix and prepare the machine. So you finally must install it yourself.

Service prior to this has been POOR. This order was a test to see if Cool Blue has improved, and I am pleased to say this experience was good.

Coolblue is gewoon altijd in orde. Top!

Super easy to navigate the website to compare and choose. The ordering process itself is simple and the delivery very quick.

More updates :
@Coolblue you just said that Samsung will contact me in 2 days for a repair.
Your customer support service just told me that I have to pay 500 euros for a different service to come and pay. What is the truth???
Can someone please answer at some point in the same way because every couple of days I have to do something different to get this solved.

More updates:
It's been 2 months now, they still could not fix it, they don't want to pay for it, as it's insured, and their solution after 2 months of "being repaired" at Coolblue repair service, is that they sent it back to me home broken and I have to pay another 500euros for a different type of repair service, after my initial 200 paid and not being reimbursed.

I sent in for service a TV box that I bought from them, and had it insured with them, and after 5 weeks and extra payment of 239 euros I still didn't got any answer when I will get my product back.
I called multiple time their customer support, with no luck. In an email one customer support representative admitted that they did a mistake and didn't register the repair, but no solution or compensation was provided. To this time I still didn't got an answer. So be careful when buying from them especially if you are not sure or if you send something to them, don't expect it back.
I hope they will improve their customer services as I was for a long time a good customer of Coolblue, until the latest experiences.

Update : the amount paid for the repair was 239 euro exactly, sorry for the mistake - previously stated 250.

Info for coolblue

FYI the tracking page of my problem is still showing that the product was just signed in, not even processed yet - it's being like this for weeks ... :

Your product will be sent to a repair service
Shipping takes 2 working days at most. On this page, you can see more information as soon as the product has arrived at the repair service.
If your product is back from the repairer, we'll let you know right away of course.

The answers from the customer service were always : we are sorry this takes so long, but we can't tell you when you can get more information, or when it will be sent back if it will be sent.

But nobody can say when even with approximation.

Coolblue is a favorite for tech lovers, offering great deals and member perks.

The product I ordered and returned is claimed to be a product of Samsung, but it is not correct; instead, it is just designed by Samsung and produced by a third-party company. I trusted Coolblue and ordered the product here instead of other websites which sell this product at a much lower price, but was disappointed

I bought a TV, together with wall mount and installation service. A few hours before the agreed delivery/installation time (on which I stayed at home just for this), they informed me that they can't install the TV, as they don't have the wall mount!

Then we re-scheduled it to another date, but although we agreed that everything will be done in one go (TV, mount and installation), they suddenly decided to send wall mount via post, and it took additional time of me to take care of the pick-up of this from pick-up point.

And on the modified delivery date, 10 mins before the delivery, they called me and told me that they can't install it :)

Finally, after all these difficulties, I received it and it is installed. (During the process, when I gave my feedback to them, they offered me a 10 EUR gift card, like a joke)

And not finished! After all these, I see that Coolblue is now offering the same TV with a bundle discount together with a Soundbar (only 20 EUR difference to my purchase price). I contacted them to benefit from this bundle and buy the soundbar as well, by paying this price difference (20 EUR). They rejected it and told me that if I wish to benefit from that discount, I need to return the TV to the store, and re-buy the same TV again :)))

Long story short, their service quality is a total joke. Never again.

I have never had a bad experience with CoolBlue.

Product was ok, delivery was delayed by 1 day.
even though a specific delivery date was chosen (a week later from the date of placing the order, so there was enough time for timely delivery!)

No local store, but I went to the one in Zaventem and withing minutes i got what I came for

To make a loooong (and unpleasant) story as short as possible:
- I placed an order with Coolblue on 20/2 and payed EUR 1.555.97 on that day.
- After the Coolblue representative, who should have come to deliver/install on 22/2, simply didn’t show up (‘honteaux’ according to Coolblue’s own words) a new date for delivery/installation was agreed for 26/2.
- The evening before the delivery it became apparent that yet another Coolblue mistake had occurred; Coolblue had somehow managed to annul a part of the order (the stuff necessary for installing the tv), something that we were definitely NOT the demandeurs for. When we contacted Coolblue to understand what was going on a representative promised to try to fix the Coolblue error and put in a new order for the stuff to be delivered the next day (26/2)…
- On 26/2 the Coolblue representative came to deliver/install the tv, but the stuff necessary to install (previously wrongfully cancelled by Coolblue) had not yet arrived with the delivery chosen by Coolblue (Bpost). The Coolblue representative did not have time to wait and instead left with the tv, which he promised would be refunded to us.
- The same day, 26/2, we returned the stuff which arrived with Bpost to the Coolblue shop on Av. Louise and were promised that we would get the refund.
- Since then we have been requested to supply our bank account number on at least 3 different occasions and been assured that our payment of EUR 1555,97 has been fully reimbursed. Unfortunately, this is not correct. We have received in total EUR 1,470,12 (in 3 different installments!) but are nevertheless still due at least EUR 85,85.

And our unpleasant Coolblue saga continues…..

The experience was very good, efficient and very good attention when requested help to carry the package.

Excelence service and delivery as promised.

I placed an order for two USB keys and received confirmation from both Coolblue and Bpost that my package was delivered. However, upon checking, the package was nowhere to be found.

When I reached out to Coolblue customer service team for assistance, I was informed that an investigation with the delivery service would take up to 10 days. During this time, I was given no immediate resolution—no offer for a replacement or refund—despite being a loyal customer for many years.

As this was an urgent business order, I had no choice but to reorder the items from another retailer. I find this response from Coolblue unacceptable, as it leaves customers without a solution for an extended period and shifts the burden onto them instead of taking proactive action. Given my history with Coolblue, I expected better service and support in resolving this issue.

Very precise timing, clear communication, friendly delivery person.

Good and fast service
Employees in the store were nice and helpful