I ordered Vollrath Wear-Ever 5314 Heavy Duty half size 13 gauge aluminum bun/sheet pan - 17-3/4 x 12-7/8 twice. I had to send them back both times because they were either scratched, dented, or the w... See more
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The entire ordering, purchasing and shipment process was great. Easy, fast and very responsive. The price I paid for a KitchenAid Commercial 8 Qt. stand mixer was fantastic. Saved me more then $500 o... See more
I've ordered 2 items through cooksdirect.com & both items were delivered broken. Whilst dealing with customer service I thought I was going to have to run errands & buy extra packaging. I informed cus... See more
Company replied
Cook's Direct was recommended by a family member. Ordering was very easy. The item I ordered said it would ship within 2 business days. I ended up calling after 2 weeks and no notification of order sh... See more
Company details
About Cook's Direct
Information provided by various external sources
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values:
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We really care - We care about each other, our work and the company. We are passionate about what we do.
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We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer.
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We figure it out - We are creative and innovative thinkers and seek the best answer for the customer.
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We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments.
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We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Contact info
27725 Diehl Road, 60555, Warrenville
- 866-506-3048
- customerservice@cooksdirect.com
- www.cooksdirect.com
Reply from Cook's Direct
Thank you very much for you response!
Good price
Good price. Relatively easy process. Just not sure why they shipped to billing address not the shipping address.
27 May 2017
Unprompted review
frying pan works great
frying pan works great. shipping was on time. thanks john
25 May 2017
Unprompted review
Reply from Cook's Direct
Hi John,
Thank you very much for taking the survey! We are very pleased that you are happy with the pan and the timely shipping.
Thank you!
Bad service
Bad service , wow never again , I will not refer anyone to shop there for real. Customer Service 0... They take forever to reply a simple email. And they finally reply back , my kids on 2 grade will answer better than them.
20 May 2017
Unprompted review
Reply from Cook's Direct
We do apologize and truly recognize that you are upset from your return request. Our records indicate your request for a return was made 5/19 and two replies came from our company providing you with the return shipping fee and the return restocking fee on the same day. We definitely understand that you did not like the fees to process the return and we would hope that in the future you would decide to call us and allow our company to answer and questions to help prevent the need to make a return request.
I did not receive my tracking …
I did not receive my tracking information via e-mail when my order actually shipped. I had to contact your customer service line twice to have the info sent to my e-mail. Order made it on time, but I was a little frazzled by the ordeal.
19 May 2017
Unprompted review
Ordered slicer
Ordered slicer. Upon receipt it looked very used, scratched up, and not even shiny..Even the manual had been copied on a copier. I contacted Cooks Direct who eventually got back to me. They replied that they only sell new items.They requested pictures, which I sent, and said they would direct my complaint to their marketing director. After 5 or 6 days on not getting an email reply I contacted them again to see why no one was getting back to me. I finally received an apology and they said they were contacting the manufacturer to send me a FREE REPLACEMENT! I received it yesterday and it is a new one. Thank you for replacing it.
15 May 2017
Unprompted review
Was charged twice and have called and …
Was charged twice and have called and left 2 messages and no one responds
14 April 2017
Unprompted review
Reply from Cook's Direct
Hello,
Thank you for your recent purchase. We are sorry to hear about this matter.
Our records indicate that you were charged once for the product purchased.
We ask that please give us a call to speak with our accounting department, to receive documentation proof showing we only charged you once. Our accounting department would be happy to assist with clarifying and resolving this matter for you immediately.
Thank you.
They didn't honor the price listed on …
They didn't honor the price listed on the website.
**Just checked my bank and PayPal - $360 STILL NOT refunded. The original order was made at the end of March, nearly 2 weeks ago. Where's my refund?
I only cancelled the rest of my order after you guys told me you made a pricing mistake and refused to honor what I paid. I don't want what little money I have going to liars and crooks.
Now, refund my money please. Immediately.
10 April 2017
Unprompted review
Reply from Cook's Direct
Hello,
Thank you for your feedback.
Again, we apologize for the listed price error.
Unfortunately, due to the major cost difference, we were unable to honor the price.
As requested by you, we cancelled the order and issued a full refund.
Thank you and have a good day.
High quality products at reasonable prices.
Their products are better quality than most stores carry and they are not too expensive. Received my order fast and on time.
16 March 2017
Unprompted review
Great service, great product
item is exactly as described, shipped quickly and I am pleased with the transaction.
9 March 2017
Unprompted review
quick service
Received order in timely matter. Was able to get product I wanted
8 March 2017
Unprompted review
carbon steel pans
Ordered 3 carbon steel pans. They shipped quickly. One was on back order but it arrived shortly after first shipment. The order shipped from Cooks Direct did not have any packing materials in the box but the contents arrived was fine. The labeling on the outside of the box did have it marked fragile. I found the best pricing at Cook's Direct. Will order from them again.
28 February 2017
Unprompted review
Cooking Bags
Very pleased with the service I received. Delivery was very prompt
26 February 2017
Unprompted review
Good Experience
No problems. Item was as described. Fast shipping. Good product.
8 February 2017
Unprompted review
Rude customer service.
I've ordered 2 items through cooksdirect.com & both items were delivered broken. Whilst dealing with customer service I thought I was going to have to run errands & buy extra packaging. I informed customer service that this wad inconvenient for me. Customer service replied "I mean, your just being asked to return broken product." I am unhappy with this response & I find it rude.
5 February 2017
Unprompted review
Reply from Cook's Direct
Good morning,
We are sorry to hear that both products were received broken. We truly apologize on both the manufacturer and our behalf.
We were unaware that you received your replacement damaged and would be more than happy to resolve this matter for you immediately.
Also, by the manufacturer, you were instructed to package the first shipment in the replacement packaging and you responded by stating that would be easy and that you would ship it back to the manufacturer.
The manufacturer requested the damaged item be shipped back so that they may analyze and determine if it was freight damage.
We apologize on both behalf's if this was a hassle for you. We were unaware of this by you stating this would be easy for you.
However, again we do apologize and will be contacting you immediately to resolve the issue with your replacement.
Thank you and have a great day.
Sheila in customer service
Thank you for making sure the electric roaster liners arrive on time.
2 February 2017
Unprompted review
Great job!!!!
They delivered quickly just what was ordered. Totally happy!!
14 January 2017
Unprompted review
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